MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF DOERUN Municipal Gas Authority of Georgia.

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Presentation transcript:

MEMBER SERVICES MEMBER EVALUATIONS 2011 CITY OF DOERUN Municipal Gas Authority of Georgia

Member Evaluations General Information Member:Doerun Main Contact:John Walters Pipeline:Southern Natural Region:Southern Service Area:Colquitt County

Member Evaluations Vital Signs - Customers Total Customers:227 - Residential200 - Commercial20 - Industrial 5 Total Gas Services:no data Total Inactive Services:no data Inactive Services / Total Servicesno data Gas Customers / Water Customersno data Gas Customers / Energy Customersno data

Member Evaluations Vital Signs – Annual Throughput & Sales 2010 Annual Throughput:30,627 Mcf / Yr Annual Sales:30,627 Mcf / Yr. - Residential 6,430 Mcf / Yr. - Commercial 3,368 Mcf / Yr. - Industrial 20,829 Mcf / Yr. Residential (use per customer) – 32 Mcf Commercial (use per customer) – 168 Mcf

Member Evaluations Vital Signs – Financials Annual margin $118,455 (000’s) Return check $6,483 $8,187 $10,191 $14,336 $13,891 (000’s) Transfers (GF) (000’s) (% / Margin) 2010 Return / G&A:3.5

Member Evaluations

Vital Signs – Rate of Lost and Unaccounted For Gas

Member Evaluations Standard Services Delivery Budget Forecast:Yes Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes Rate Study:No Marketing Program:No Communication Services:No

Member Evaluations Current Projects 2010: Completed gas line extension to Doerun Gin Annual load - 6,000 MCF / Year

Member Evaluations Future Opportunities Small Cable System Potential to increase communication to current customer base Agricultural load between Doerun and Moultrie - Small Loan Financing for extension ( ? )

Member Evaluations Issues / Concerns Mayor Wade Ethridge / retiring Small gas system; very few opportunities

Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications - Send Out Data Provided Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Appliance Sales/Installation- Print Ads - Small Project Financing - TV / Radio Advertising - Website Advertising- Sales Champion - Flexible Rate Design

Member Evaluations Gas Authority Engagement Level SRCSBudget Forecast PACERate Trackers (Retail / Industrial) Hedge ProgramCommunications Regional MeetingsSend Out Data Provided AMM

Member Evaluations Marketing & Sales Engagement Level Main Street Financing ProgramTV / Radio Advertising Rebate / Incentive ProgramWebsite Advertising Appliance Sales / InstallationFlexible Rate Design Small Project FinancingSales Champion Print Ads – Brochures, Etc.