Partners in Excellence, Committed to Results Center for Energy Workforce Development: Midwest Energy Update Workforce Development

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Presentation Outline  MEA Overview  Workforce Development Council  Leadership Development Program  Knowledge Management  Electric Training Initiative  Energetic Women  Make Safe Leak Simulation  Comments and Discussion

Partners in Excellence, Committed to Results Center of Energy Workforce Development MEA Overview Since 1905, 103 years young 501(c)6 Trade Association 15-state Regional Trade Association for Distribution Utility Industry EnergyU.org the energy industry’s E-Learning Portal (20,000 users and 250+ courses in 5 libraries)

Partners in Excellence, Committed to Results Center of Energy Workforce Development MEA Overview Who Is MEA? Until 1999 we were the Midwest Gas Association Change our name and services to accommodate changing industry (in Cleveland) 80 Gas and Electric Utilities primarily in the Midwest (IOU,municipals,co-ops,etc)

Partners in Excellence, Committed to Results Center of Energy Workforce Development MEA Overview MISSION: To make utility distribution safer and more efficient VISION: To be the best association value for our members PURPOSE: We are a consortium of energy industry organizations that connect our electric and gas distribution employees, corporate services, and management personnel through MEA for the benefit of our customers, employees and our other stakeholders.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Workforce Development Council industry diverse committee of 25+ Four task teams  Technical Skills Team  Recruiting Team  Organizational Development Team  Work life and Benefits Team

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Technical Skills Team  Electric and Safety Competencies  Dialogue with interested parties, UAUW, vo- techs etc.  Course Development  Gas and Safety Competencies  Dialogue with interested unions, IUOE, UA, Laborers,  Course Development

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Recruiting Team  Diversity Strategies  CEWD  Curriculum Development (External)  Community College Partnerships  Partners in Education

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Organizational Development Team  Culture Research / Surveys/ Employee Engagement  Leader Competency Development, Training, Certification  Succession Planning  Executive Education

Partners in Excellence, Committed to Results Center of Energy Workforce Development Workforce Development Work life Health Benefits Team  Pharmaceutical Buying Cooperative  Work-life Balance  Wellness & Disease Management  Reward & Recognition

Partners in Excellence, Committed to Results Center of Energy Workforce Development Leadership Development “The loss of critical knowledge and the inability to find replacements with utility-specific skills are the two biggest challenges facing utilities as a result of workforce aging.” –from Center for Organizational Research (CFOR) report sponsored by APPA on the future workforce.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Leadership Development 75% of new manager/supervisors (less than 5 years experience) spend 30% of their time looking for additional information to aid them in the decision making process.** **2007 study results conducted by the U of M Carlson School of Management for Best Buy and Super Valu.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Leadership Development  Leadership Development addresses a major need  A thorough review of 3rd party course providers was conducted  Skill Soft and Harvard Management Mentor Plus were selected

Partners in Excellence, Committed to Results Center of Energy Workforce Development Leadership Development Leadership Programs  Emerging Leader Experienced Leader  Each program consists of 15 courses  2 Simulations  8 MEA EnergyU Specific Courses – 5 SkillSoft Courses – Blended Learning Toolkit

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Partners in Excellence, Committed to Results Center of Energy Workforce Development Leadership Development LD Results  1,100 individuals enrolled  22 member companies participating  First certificates issued in June of 2008  Research available major university Executive Education Programs

Partners in Excellence, Committed to Results Center of Energy Workforce Development Knowledge Management Why is Knowledge Management Strategic to MEA Members?  1 of three areas defined by the Board Strategic Planning Process  Loss of tacit knowledge within the organization (not in procedure manuals or training)  Pay to get it back!  10% to 30% possible future retirements

Partners in Excellence, Committed to Results Center of Energy Workforce Development Knowledge Management Purpose of Knowledge Management  Make expertise available  Shorten learning  Most barriers to lack of success with KM are internal to the organizations which claim to want to make a success of KM.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Knowledge Management Goal: We are looking to capture and make available practices that: – Save Time –Save Money – Save Energy –Provide Community Service

Partners in Excellence, Committed to Results Center of Energy Workforce Development Knowledge Management KM Results  408 Searchable articles and successful practices on  100 new KM items added each year.  20,000 hits divided by 130 working days =154 hits per working day.  More articles expected from Ops Conf. and Fall Roundtables.  Ongoing collection and review.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Knowledge Management

Partners in Excellence, Committed to Results Center of Energy Workforce Development Electric Training Initiative

Partners in Excellence, Committed to Results Center of Energy Workforce Development Electric Training Initiative Members are facing shortages of qualified personnel and are partnering with vocational schools to identify and train prospective workers. Escalating training costs and fewer experienced trainers are pushing members to use on-line learning in a mix with classroom/hands on. Members face potential regulatory pressure to re-train, refresh, or at least verify the competencies of employees already on the job, or face possible stroke of the pen regulation (2005 Energy Act) MEA already has thirty completed courses, We need to create the additional courses needed to round out a full program.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Electric Training Initiative  Industry consensus content organized into identified task sequences for lineman and underground construction and maintenance employees plus actual course materials.  Knowledge tests and performance evaluations.  Customization rights plus the tools and support to customize the content.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Electric Training Initiative  Approved by MEA Board  Program developed during 2008 & 2009  72 Courses, tests and evaluations to be developed  On-line, Instructor Led and CD-ROM  12/31/08 half or 34 courses, tests and evaluations will be complete.

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Partners in Excellence, Committed to Results Center of Energy Workforce Development Energetic Women Purpose Promote the energy industry to women and provide resources for those seeking technical careers, such as engineers, field supervisors or managers in codes, measurement, and distribution or safety operations in a utility. Support and provide guidance or a sounding board for those with concerns or in need of assistance in their work roles. Connect and create an on-line community of individuals for questions and answers. Recognize the women who are in the utility industry as shining examples of the viable, long-term and rewarding careers available.

Partners in Excellence, Committed to Results Center of Energy Workforce Development Energetic Women Initial Efforts Successful Program June of 2008, more than 200 attendees in Chicago Formal mentoring program started On-line forum established, quarterly news Initial effort being conducted on how to provide scholarships or grants to women interested in careers in the energy industry June 2009 in Phoenix

Partners in Excellence, Committed to Results Center of Energy Workforce Development Make Safe Leak Simulation

Partners in Excellence, Committed to Results Center of Energy Workforce Development Discussion Constructive Comments Feedback