Developing Meaningful Relationships with Key Customers: A Customers Perspective APPA National Conference San Antonio, Texas June 26, 2007 Northside Independent School District

2 The Customer…

3 Northside Independent School District 4 th Largest District in Texas Student Enrollment 81,881  4,000 New Students in 2006 NISD Employs 11,315 Staff 355 Square Miles of  Urban Landscape  Suburban Communities  Rural Texas Hill Country

4 Northside Independent School District Total Square Footage of District  10,353,327  103 Facilities Residential Construction  15,000 Platted Development Lots  25,000 Lots Planned for Development  30,000 Lots in Undeveloped Acreage  50% of all new single family houses in Bexar County are in NISD

5 Northside Independent School District Since 1995 $1.949 Billion in new construction bonds to build 46 schools and improvements at all others Northside ISD is the “Destination District” for the San Antonio Area

6 Northside Independent School District Economic Generators  South Texas Medical Center  USAA  SeaWorld  Fiesta Texas  Valero Energy  Hill Country Resort  Radisson Resort  Shops at La Canterra  QVC  Citicorp  The American Funds  World Savings  Chase Manhattan  Westin La Canterra Resort  North Rim Complex

7 NISD Utility Facts Utilities Servicing NISD  CPS Energy – Electric/Gas  Grey Forest Utilities – Gas  San Antonio Water System – Water/Sewer  Bexar Metropolitan Water District – Water/Sewer  Leon Valley Water Company – Water/Sewer

8 Utility Consumption In CPS Energy provided NISD with:  118,192,667 kWh  445,978 kW  944,879 CCF

9 Utility Budget Utility Budgets  Electricity : $ 8,036,340  Natural Gas: $ 1,130,313  Water and Sewer: $ 1,756,987 Total : $10,923,640

10 Construction Currently NISD has under construction: 1 – High School 2 – Middle Schools 5 – Elementary Schools Bond 2007 ($692.7 Million) Completion – High School 2 – Middle Schools 9 – Elementary Schools

11 NISD Energy Managers Background  Hired out of Educational Ranks (1990) Understanding of “Educational Need” Professional Development  Association of Energy Engineers Certified Energy Mangers (CEM) 2001 Certified Sustainable Development Professionals (CSDP) 2007

12 Elements of NISD Program People Mechanical Systems Controls (EMCS) Controls Utility Companies Software Applications

13 Is the NISD Program Successful? Savings to District  $ 1,711,347  16 Years of Program – Over $ 22 Million Efficient Use of Energy  kWh/Sq Ft – 11 (District Average) Highly Successful Program  Utilities Integral Part

14 The Utility / Customer Relationship…

15 CPS Energy / Northside ISD Developing a Relationship  Know the Customer Public School System Organization Layout  Know the needs of the customer Minimal Outages Applicable Rates Billing Issues New Construction Issues Rebate Programs  Know “The Players”

16 CPS Energy’s Energy Solutions Manager “The Players”  Energy Managers Primary Point of Contact  Facilities Personnel Project Managers Construction Inspectors  Accounting Personnel Accounts Payable  Director  Billing Clerk  Maintenance Personnel Director of Maintenance Electrical Shop Plumbing Shop

17 Successful Relationship  Enabler not Bottleneck Skills Needed  Interpersonal Skills Honesty Integrity Responsive  Technical  Accessibility Customer With-In Utility CPS Energy / Northside ISD

18 CPS Energy / Northside ISD Customer Involvement  Listen to the customers needs and ideas  Allow Involvement Procedures Encourage Feedback

19 CPS Energy / Northside ISD “A Meaningful Relationship” Value  CPS Energy Open line of communication flowing both ways benefits  Customer  Utility Company  Northside ISD Money Saved Better Coordination with Outages Better Billing Information Construction / Utility Coordination

20 Thank You!

21 Bruce A. Dschuden, CEM Northside ISD 5900 Evers Road San Antonio, TX Frank E. Thomas, CEM Northside ISD 5900 Evers Road San Antonio, TX

22 Energy Accounting Energy Accounting Software  419 Active Accounts Tracked Monthly Helps to Identify  Operational Issues  Mechanical Issues  Billing Issues

23 Facilities Usage Program

24 Interval Metering CPS Energy Pulse Initiators  Installed as part of specs on new construction/renovation projects Integrated to EMCS to analyze demand data

25 Demand Profiling EMCS trends exported to Excel  Graph Generated  Reviewed Daily Identifies anomalies  Chiller starts  Equipment Running after hours