9 th APRIL 2013 CSC Scheme in MP Establishment of 9232 Common Services Centers in MP

Presentation Outline Salient Features of CSC Scheme Stakeholders & Implementation Framework CSC Infrastructure & Service delivery Snapshot of MPCSC Rollout Status Expectation from Districts Administration Expectation from e Goverance Managers

Common Services Centers NeGP envisions “web-enabled Anytime, Anywhere access” to information and services in rural India, through three infrastructure pillars National Data Bank/ State Data Centres Common Service Centres (CSC) (CSC) State Wide Area Network CSC is the front-end delivery point for Government, private and social sector services to rural citizens of India

CSC Scheme provides a framework to enable setting up of 100,000+ ICT enabled access points across rural India -Targeting all the 638,000+ villages -1 CSC for a catchment of citizens -Managed by trained manpower -Equipped with state of the art technology -Supported by Government -Supported by Government of India & State Govt Common Services Centers

The Stakeholders DIT FRAMEWORK Central Ministries and Departments State Government Agencies SCAs VLEs Rural Citizen State Governments SDAs DIT NLSA IT Services & Content Providers Private Service Providers

Roles… : Government of MP Driver for policy and other regulatory requirements Service provider for e-Government services Infrastructure and other support to SDA/SCA Decide on Integration of CSCs with existing physical/digital infrastructure

Roles…: State Designated Agency (SDA) MPSEDC has been designated as SDA: -Facilitate e-readiness of the State -Facilitate SCAs in Rollout of CSCs -Help identify CSC locations -Coordinate with SCAs and facilitate interactions with State Government Departments -Facilitate training, capacity building awareness campaigns -Facilitate SWAN interface

Roles…NLSA Provide program management support to DIT for rolling out CSC Scheme Program Management: Provide strategy, framework and guidance to all stakeholders for effectively managing the Scheme across the country Monitoring of the Program: To enable DIT to review its progress and to take appropriate timely corrective measures Assistance to States/SDA: In development of RFP, managing the bid process, finalizing the Service Level Agreement GoI has appointed Infrastructure Leasing & Financial Services (IL&FS) as NLSA.

SPV-SPECIAL PURPOSE VEHCLE “CSC e-Governance Services India Ltd” has been incorporated under the Companies Act 1956 on 16th July 2009 The shareholders of the SPV include Government of India through 1 Golden share, State Governments – up to 44.5 % shares, SCAs - up to 44.5 % shares and Financial Institutions - up to 11 % shares The SPV is conceptualized to monitor the CSC Scheme and its outcomes on behalf of the Government at the National and State levels

ROLE OF SPV Facilitating Government Outreach through CSCs Providing a standardized monitoring framework for collaborative decision making process with State Governments and SCAs Catalyzing and maintaining content aggregation on an on-going basis Enabling Government functioning through the CSCs Facilitating G2C Service Readiness Monitoring the outcomes being achieved by the CSC Building Capacity of all stakeholders

Roles…: Service Centre Agency (SCA) SCAs are the Prime Drivers of CSC implementation Implementation of the Scheme as per CSC guidelines & Master Service Agreement SCA would be supported by GoMP/SDA and NLSA SCA to set up physical infra and operate CSCs and launch various applications and services SCA to identify, select and train VLEs, establish the CSC, aggregate and update content

Village Level Entrepreneur (VLE) VLEs entrepreneurial ability critical for viability & profitability of CSC Should have some financial strength, entrepreneurial ability & should belong to local community/ village VLE would need to : -Market Services of CSCs -Undertake Local level publicity -Coordinate with local players -Draw the local community to enable sustained viability

PCs (one PC min.) Printer, Web Camera UPS, Genset/Inverter, Furniture and Fixtures OS and office utility software Broadband Connectivity Built up space ( sq.ft, with RCC roof), interiors, furniture etc CSC Infrastructure

Web server, Application server, Database/back up Server, Mail server OS, Database, Firewall, Mail, other system software UPS, Genset, Inverter User manuals, training manual, Trouble shooting guides Will set up a NOC for monitoring complete CSC network from SCA data centre, various servers & equipments upto CSC level. SCA infrastructure

Revenue Divisions = 10 Revenue Districts = 50 Blocks= 313 Gram Panchayats= 23,010 Census Villages (including uninhabited villages) = Proposed CSCs = 9,232 POPULATION (2011) Total in crore = Rural In crore = Madhya Pradesh A Snapshot

SCAs & No. of CSCs Name of SCADivision & No. of CSCs SCA-wise no. of CSCs AISECTHoshangabad (257)257 AISECT Chambal (393), Sagar (1076), Rewa (1447) 2916 Reliance Communications Ltd Jabalpur (1765)1765 CMS Computers Ltd Gwalior (825) & Bhopal (1311) 2136 Consortium of NICT & Writers and Publishers ltd Indore (1130)& Ujjain (1028) 2158 Total no. of CSCs 9232 (Complete Rollout in next 6-8 months)

CSC Rollout Status DivisionTotal CSCs Chambal393 Rewa1447 Sagar1076 Hoshangabad257 Gwalior825 Bhopal1311 Indore1130 Ujjain1028 Jabalpur1765 Total9232

CSC COUNT AND WORKING STATUS MARCH 2013 SR N O AGENCYNO OF CSC ACTIV E INACTI VE WORK ING % 1AISECT RELIANCE NICT CMS

Service Delivery SCAs would create a portal and set up necessary IT infrastructure such as data centre and network the kiosks, man the kiosks to enable service delivery. Computerized receipts with unique Sl. No. would be issued to the citizens against services delivered. MP Online would be the window for G2C services SCAs would be free to offer beyond the services offered by MP Online. SCAs would also offer various B2C services to ensure financial viability

IndicativeService List Indicative Service List E-Government Services –G2CE-Government Services –G2C –Land Records–Land Records –Various Certificates–Various Certificates –Grievances–Grievances –Form downloads and submissions–Form downloads and submissions –Bill payments (water, electricity, telecom, etc) & tax collection–Bill payments (water, electricity, telecom, etc) & tax collection –Licenses, permits, subsidies etc–Licenses, permits, subsidies etc Business to Consumer Services –B2CBusiness to Consumer Services –B2C –IT services (Printing, Scanning, DTP, web surfing, etc.)–IT services (Printing, Scanning, DTP, web surfing, etc.) –Agri-business services (consulting, testing, information, procurement, etc.)–Agri-business services (consulting, testing, information, procurement, etc.) –Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)–Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales) –Commercial Services (Matrimonial, Astrology, Bio-data, etc.)–Commercial Services (Matrimonial, Astrology, Bio-data, etc.) –Retail Sales & Referrals (FMCG, Consumer Goods, etc.)–Retail Sales & Referrals (FMCG, Consumer Goods, etc.) –Education Services (IT, English Speaking, etc.)–Education Services (IT, English Speaking, etc.) –Banking/ Financial Services–Banking/ Financial Services Business to Business –B2B/G2BBusiness to Business –B2B/G2B –Market Research–Market Research –Advertising, Branding and Promotions–Advertising, Branding and Promotions

Expectations from District Admn. Support/ Help to SCAs in locating CSCs Can provide Gram Panchayat/ School/ Any Govt. Premises for nominal rent. Any e-governance initiative of district should focus CSCs as citizen interface points. Start utilizing the CSCs for information dissemination, Data entry, Data Collection/ MIS purposes, popularization efforts etc

Expectations from e Governance Managers. MONITORING FOR OPTIMUM UTILISATION OF RESOURSES DEPLOYED. TROUBLE SHOOTING & GREVIANCE REDRESSAL AT LOCAL LEVEL Coordinate for providing Gram Panchayat/ School/ Any Govt. Premises for nominal rent for CSC Any e-governance initiative should focus CSCs as citizen interface points. Start utilizing the CSCs for information dissemination, Data entry, Data Collection/ MIS purposes, popularization efforts etc

LIMITATIONS ELECTRICITY /POWER AVAILABILITY RELIABLE & ROBUST CONNECTIVITY BANKING (DEPOSITION OF COLLECTED AMOUNT IN THE BANK ACCOUNT) G2C SERVICES IDENTIFICATION OF INTRESTED EDUCATED ENTREPRENEUR

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