September 12, 2015

Jessica Janota – OCHIN Revenue Cycle Technical Lead Melinda Boyum – Epic Customer Finance

 Work with you to monitor key A/R metrics using a standard graph package reporting tool  Analyze data and identify trends  Allows you the ability to benchmark against other OCHIN customers

 Program started in 2003  Supplement to Epic application & Clarity reports  Standard process used for all new Epic customers

 Communication between Billing Operations and OCHIN  Identify areas that need attention  Monitor progress toward target A/R metrics  Tool that facilitates in the process

 Suggested target metric sources Pre-defined A/R goals per organization Legacy data (pre-OCHIN Epic) MGMA standards OCHIN membership avgs.  Key metrics for comparison Days in AR % Denials % of AR over 90 days

Establish Target Metrics Regular Review of Graph Package Identify Issues & Opportunities

 A tool used to monitor the high-level financial/AR metrics  Compares against baselines and/or targets  Trends all areas of the revenue cycle

 Executive Involvement  Establish Ownership & Accountability  Focus on best practices  Strong Site Specialist & Billing Manager training  Establish accurate baselines or targets  Measure, Monitor & Act  Define an escalation path & communication channel for issues Internal OCHIN

 Readily available with minimal setup and weekly upkeep  Comprehensive A/R reporting tool to assist in identifying key areas for improvement – workflow and/or configuration  Use during recurring Revenue Cycle meetings with OCHIN account owner  Provides an apples-to-apples comparison of your organization to others on OCHIN Epic

 Contact your OCHIN representative for further details and implementation: Installing Members – Project Manager Maintenance Members – Billing/Claims Account Owner  Begin weekly process to build Rev Man each week  Identify owner at your site  Establish targets  Develop process for regular review and determine distribution lists for process follow-up