eGovernment Program Kingdom of Bahrain Mohamed Ali Al Qaed CEO, eGovernment Authority

Reform initiatives Labour Reform Economic Reform (Industrial reform) Educational Reform (higher education) Juridical Reform Admin. And Civil Reform National Economic Development (2030) Political Reform

eGovernment Vision “To be the eGovernment leader committed to provide all Government services that are integrated and best-in-class, available to all through their channel of choice helping Bahrain transform as the finest country in GCC to visit, live, work and do business” “Deliver Customer value through Collaborative Government”

Data Centre Government Data Network Data Security National Data Set eOffice Customs eHealth Education Real Estate eProcurement G2B Gateway G2E portal Social Information Tourism Case Management Services Gateway Enterprise architecture Authentication (Single Sign on, Smart card) Enterprise architecture Authentication (Single Sign on, Smart card) Mobile gateway National contact centre Common service centre eGovernment portal SCICT eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation eGovernment Vision

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

Our Achievements VS Promises eGovernement Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

Our Achievements VS Promises All Government Services Renewal of CR Labour Compliants Notification of Tenders Check status of an eVisa eVisa sponsor login eVisa new sponsor CR application status Tender related services Tender's to be opened Tender's - Live Opening Tender Awards Opened Tenders Future Tenders Crown Prince Awards Smart Card Appointment System Inquiry on Smart Card Appointment CPR appointment Bahrain Locator Agent CPR Access Health related services Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain Flight Arrival and Departure Schedule Weather and Climate Information Apply for an eVisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) eWelfare National Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow)

Our Achievements VS Promises All Government Services Renewal of CR Labour Compliants Notification of Tenders Check status of an eVisa eVisa sponsor login eVisa new sponsor CR application status Tender related services Tender's to be opened Tender's - Live Opening Tender Awards Opened Tenders Future Tenders Crown Prince Awards Smart Card Appointment System Inquiry on Smart Card Appointment CPR appointment Bahrain Locator Agent CPR Access Health related services Search for Doctor List of Hospitals and Pharmacies with their contact details Drug Prices Delivery Date Calculator Public Libraries on-line Services (Inquiry) Pay UOB Student Fees Check your Blood Record Body Mass Index (BMI) check Check Appointment Private Appointment Health Service Locator Graduate Exam Results Accredited Missions in Bahrain Directory of Bahrain Embassies Abroad Directory of Foreign Embassies in Bahrain Flight Arrival and Departure Schedule Weather and Climate Information Apply for an eVisa Payment of Traffic Contravention Fines Submission of yearly salary updates Disconnection of MEW Services Billing Services - additional copies of bills, enquiries Payment of Electricity and Water Bills Submit Meter Reading for Billing Issue of Building Permits Payment of Rent for Municipality-owned Properties Payment of Municipality Rates from all Property Owners Registration Service for Bahraini Abroad Results of laboratory tests (incl. Radiology Tests) eWelfare National Competition Employer's Account Statement Municipal Land for Investors Public Libraries on-line Services (Reserve/Borrow) Flight Arrival and Departure Schedule Apply for an eVisa Payment of Traffic Contravention Fines Payment of Electricity and Water BillsIssue of Building Permits Inflation subsidy Graduate Exam Results Renewal of CR Labour Complaints Tender related services CPR appointment Agent CPR Access Vital Statistics  Visitors from 160 countries  Over 36 % of new visitors  Over 9 millions visits  Average time spent – 6 minutes  65+ vital services online  Credit & Debit card payment  Over US 12,000,000 yearly online payments

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

DR Site Government Data Centre Government Data Network Ministry1 Ministry 2 Ministry 3 Hosting services Government Government DNS Service Government Internet Service Internet  Laws High Level Policies & Standards Enterprise Agreements Our Achievements VS Promises Integrated Best in Class

Project Chief Project Management Officer Business Process TeamTechnical Team Service Owner Business Analyst QA/Content Manager System analyst/ Designer Programmers Enterprise Architecture EA Visioning EA Scope & Context Goals, Objectives and Requirements Opportunities and Solutions Organizational Impact Benefits Case Transformation Planning Governance Implementation Our Achievements VS Promises Integrated Best in Class

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

Our Achievements VS Promises Available to all

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

All Government services Integrated, Best in class Available to all Channels of choice eGovernment Leader

Public Service Delivery eGovernment Portal Mobile Portal National Contact Centre Common Service centre PhoneFaxSMS/WAP PDAIVRMobileVOIP Our Achievements VS Promises Channels of Choice

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

Business process reengineering Before Pay the Insurance at the insurance company Stamp the form, pay contraventions if any Visit the post office, submit the form, insurance card and pay the fees Post office settles the fees through the centralized system with GDT Post office forward the form to GDT GDT process the form, produce the badge, forward back to Post office Post office sent the badge to the customer After Pay the Insurance at the insurance company Pay the contravention and reg. fee online Post office forward the form to GDT GDT process the forms online, produce badge and forward to post office Post office settles the fee thro’ centralized clearing system with GDT Post office sent the badge to the customer Visit the post office, submit the form, insurance card and pay the fees eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

Legal  The Electronic Transaction Laws  The Regulations on the Certification Service Providers  The Regulations on the Government Electronic Activities  The Resolution on the Formation of the SCICT  The Telecommunication Laws and related regulations  The National ID Card Laws and Its by-law; and  The Intellectual Property Laws Legal  The Electronic Transaction Laws  The Regulations on the Certification Service Providers  The Regulations on the Government Electronic Activities  The Resolution on the Formation of the SCICT  The Telecommunication Laws and related regulations  The National ID Card Laws and Its by-law; and  The Intellectual Property Laws eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation Capacity Building  Project management  Vendor management  Outsourcing  Business communication  Courses for Judiciary  Customer services orientation course Capacity Building  Project management  Vendor management  Outsourcing  Business communication  Courses for Judiciary  Customer services orientation course

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation Marketing & Awareness Marketing & Awareness

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation International Events International Events INFOCONNECT – KUWAIT 2007 GITEX 2007

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation eGulf – GCC wide eGovernment initiative GCC wide eGovernment awards Standards & Policies Common Services eGulf – GCC wide eGovernment initiative GCC wide eGovernment awards Standards & Policies Common Services

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation International Benchmarking International Benchmarking

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation Programme Management Programme Management PMO managed by PwC Advisor SCICT TCICT CEO Policies & BPR Directorate Human & Financial Capacity Building Directorate Services & Channel Enhancement Directorate Marketing & Awareness Directorate Task team in ministries

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation eGovernment Authority functions eGovernment Authority functions Core (Program Level) Strategize Undertake Coordinate Support (Project Level) Enable (Capacity Balancer) Project Design & Development Project & Risk management PPP/Private financing initiatives Bid process management Project Preparation Service Integration Capacity Building Project definition and monitoring Project Prioritization Enterprise Architecture Government Process Reforms Monitoring & Evaluation Marketing & Awareness Knowledge management Technical assistance Financial restructuring Core & Support infrastructure

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation eGovernment Workgroups  Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment  Ensure the e-service compliance with the eGovernment policies and procedures  Define Service business / technical high -level requirements for e-enablement  Develop the project plan, budget and overseeing the project implementation  Conduct process reengineering, change management and capacity building  Develop all services related business document as per the guidelines of the eGovernment Authority standards  Development of the service and support in operationalising the eService eGovernment Workgroups  Act as a forum to identify and address issues of common concern among the participating ministries / agencies and eGovernment  Ensure the e-service compliance with the eGovernment policies and procedures  Define Service business / technical high -level requirements for e-enablement  Develop the project plan, budget and overseeing the project implementation  Conduct process reengineering, change management and capacity building  Develop all services related business document as per the guidelines of the eGovernment Authority standards  Development of the service and support in operationalising the eService

eGovernment Authority – Enabling the vision eGovernment Authority BPR & Legal Capacity Building Marketing & Awareness International Events International Benchmarking Programme management Monitoring & Evaluation eGovernment Customer Satisfaction Survey eGovernment Customer Satisfaction Survey Service AwarenessSatisfaction Levels Repeat UsagePortal Usage Monitoring

eGovernment Authority - Creating an enabling environment Infrastructure for eGovernment High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band ICT education strategy Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported Support in overall economic development Infrastructure for eGovernment High mobile and landline penetration, 1,116,000 mobile subscribers in 2007, 107 mobiles per 100 inhabitants Reasonable PC penetration - 70% of the households have one or more PCs with 14.6% having laptops Availability of high bandwidth internet connectivity- 52% house holds have internet of which 95% have broad band ICT education strategy Creation of a knowledge society in the Kingdom to lead and co-ordinate its strategic vision for ICT with all stakeholders in order to implement and sustain national priorities like the eGovernment Raise standards in ICT by promoting good practice in order to prepare pupils with the necessary skills to become e-confident citizens Ensure that the development of ICT in the Kingdom is monitored and evaluated for continuous improvement Support the industry to use ICT with confidence, competence and capability in the true spirit of workforce reform Continue with research and development into new and emergent technologies to ensure that the quality of provision is maintained and the infrastructure sustained and supported Support in overall economic development

eGovernment Authority - Creating an enabling environment PC penetration programme A unique concept for providing PCs and internet for all Partnered with Private parties for providing PC to students under the CSR scheme Ministry of Finance scheme for all government employees PPP venture to provide PCs and internet to all citizens Customer charter: PC penetration programme A unique concept for providing PCs and internet for all Partnered with Private parties for providing PC to students under the CSR scheme Ministry of Finance scheme for all government employees PPP venture to provide PCs and internet to all citizens Customer charter:

eGovernment Authority - UN Ranking – An Introspection International Benchmarking – UN Ranking over the years International Benchmarking – UN Ranking over the years

Clear Vision Production Strategy Infrastructure Connected eServices Multi Service delivery Channels Identification of customer segments Marketing Comprehensive Marketing & Awareness Programmes PPP Consumption Availability of access tools for using eServices Capacity Building Continuous Evaluation and improvements Conclusion

Thank you