Service Catalogue https://store.theartofservice.com/the-service-catalogue-toolkit.html.

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Presentation transcript:

Service Catalogue

Cloud computing On-demand self-service 1 On-demand self-service allows users to obtain, configure and deploy cloud services themselves using cloud service catalogues, without requiring the assistance of IT. This feature is listed by the National Institute of Standards and Technology (NIST) as a characteristic of cloud computing.

Cloud computing On-demand self-service 1 The self-service requirement of cloud computing prompts infrastructure vendors to create cloud computing templates, which are obtained from cloud service catalogues. Manufacturers of such templates or blueprints include BMC Software (BMC), with Service Blueprints as part of their cloud management platform Hewlett-Packard (HP), which names its templates as HP Cloud Maps, RightScale and Red Hat, which names its templates CloudForms.

Information Technology Infrastructure Library - Service design 1 The Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort

Information Technology Infrastructure Library - Service Catalogue management 1 Service Catalogue management maintains and produces Service Catalogue and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers. Service Catalog information include:

ITIL - Service design 1 The Service Design (SD) volume provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort

ITIL - Service design 1 # Service Catalogue management

APM Group - IT Service Management Qualifications 1 The company operates the accreditation and certification schemes for ITIL (Information Technology Infrastructure Library) and for Service Catalogue within the IT Service Management field.

Lean IT - Value Streams 1 Examples: application performance management, data backup, and Service Catalogue|service catalog

Configuration Management (ITIL) - Service Catalogue management 1 Service Catalogue management maintains and produces the Service Catalogue and ensures that it contains accurate details, dependencies and interfaces of all services made available to customers. Service Catalog information includes:

For More Information, Visit: e-service-catalogue-toolkit.html e-service-catalogue-toolkit.html The Art of Service