William Faas Product Management Director ARINC, EMEA Region Economical IT Solutions for Today’s Airports

Page 2 Agenda ARINC’s Airport Business Overview Economical Check-in Solutions Economical Baggage Management

Page 3 ARINC’s Airport Business Began in early 1990’s with CUTE (MUSE TM ) Today represents about 30% of ARINC’s commercial (non- military) business turnover Over 400 airports have ARINC services of some kind

Page 4 ARINC Airport Product Families Airline Passenger Processing Systems Agent-Assisted Systems Self-Service Systems Baggage Management Systems Public Information Products Systems and Data Integration Airport Operations Management Airport Security Products and Services

Page 5 Economical Check-in

Page 6 MUSE TM Multi User System Environment A common use platform used in 120 airports worldwide ARINC’s Total Service Offering: Software development and maintenance Turnkey project management Global network connectivity System troubleshooting Hardware maintenance

Page 7 ARINC European MUSE Sites (July 2009) Airports with over 15 million annual passengers

Page 8 Major Airports Equipped with ARINC’s MUSE CUTE System Europe Heathrow (T1/T2/T3) Manchester Moscow Sheremetyevo (T3) Munich (T2) Dubai Americas Las Vegas Dallas-Fort Worth Washington Dulles All Canadian international airports AsiaSingapore Hong Kong Seoul Tokyo Narita + 10 Japanese airports Delhi (T1D and T3) – just awarded

Page 9 ARINC’s newest CUTE product: vMUSE Based on ‘virtual machine’ technology (creates multiple, ‘virtual’ servers on one physical machine) Lower development and support costs for customers No more expensive specialised printers required Supports 2D barcodes for mobile check-in ARINC’s first vMUSE system was installed in Bournemouth, U.K. (1 million pax) in November 2008

Page 10 VMUSE Enterprise : Common Use Solution for Small Airports ARINC Hosting Center (London) Internet VPN vMUSE Gateways Airlines’ DCS Airport #1 Airport #2 Airport #3 No servers installed at the airport Secure Internet connection to ARINC central core system Simple installation on standard Windows or thin client workstations Virtual server Virtual workstations

Page 11 LocalCheck Local Departure Control System –U.K. developer Damarel –used by 100 airlines worldwide May be provided in two ways: 1.as a hosted ASP service from ARINC’s data center, or 2.running on locally-installed servers at the airport Can run on any common use check-in platform

Page 12 Self-Service Kiosks ARINC introduced the first “common use” kiosk in Las Vegas (2001) ARINC leads the market with 1200 kiosks installed worldwide Hardware independent operation (IBM, IER, OKI) ARINC kiosks at Vancouver International

Page 13 Solutions for Remote Passenger Processing Check-in at resort hotels and convention centers including checking bags: ExpressCheck Check-in bags on cruise ships the night before docking: OnVoy Simple design can be operated by non- airline agents, saving in training costs (c) Disney Newly rewritten ExpressCheck and Onvoy are being launched in 2009 to support non-U.S. carriers ARINC is the pioneer of off-airport check-in Disneyland Magical Express Now used by 8 largest cruise lines

Page 14 AviCheck: a portable check-in solution for off-airport sites –Simple, user-friendly interface –Real-time wireless access to the DCS host computer –Boarding pass printed on portable thermal printer –And now supports credit card payments

Page 15 Economical Baggage Management

Page 16 ExpressDrop: Common bag drop for multiple airlines ARINC launched the first one in Las Vegas for U.S. carriers New Web-based version for 2010 will support more airlines and international flights Saves on limited (and expensive) counter space

Page 17 BagLink A message broker that translates and routes baggage messages from DCS to airport baggage systems* – all in less than 1 second! Airlines’ DCS BHS #1 BRS #1 BHS #X BRS #X Baglink *Baggage Handling Systems (BHS) Baggage Reconciliations Systems (BRS)

Page 18 BagMatch A Baggage Reconciliation System – and more! Ensures passengers’ bags don’t travel without them Collects valuable data on bags for airline and airport operations

Page 19 BagMatch – Simple design for operational ease “….the comprehensive solution to your multi-faceted baggage processing challenges” Five fully integrated information views Any transaction is only “3 clicks” away from any screen

Page 20 Not just a BRS but a tool for Airline and Airport Operations Flight OperationsTransit StationsLoad PlanningArrival Stations Real-time access to bag and ULD weights In case of flight diversion find and offload bags easily Baggage customer services staff can be informed of missed bags before the flight arrives. Downstream airports can take on “control” of through bags Fuel loads can be adjusted based on real weight and profits increased Minimize aircraft time on the ground Loading data can be validated for processing claims. Ensure integrity of baggage info For multi-sector flights BagMatch

Page 21 A Variety of ARINC Services Provided in ASP Model ARINC Hosting Center (London) Internet VPN BagMatch ExpressCheck vMUSE Enterprise AviCheck vMUSE LocalCheck BagMatch Baglink DCS Gateways Airlines’ DCS AviNet

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