© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Weekly Survey - SARS Analyzing 423 responses of s sent, 1460 received (response rate = 29%). Fielded April 29-May 5, presentation generated on May 6, Margin of error is +/- 4.5%

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 How (if at all) has SARS affected your organization? (Please select all that apply.)

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 How (if at all) has SARS affected your organization? (please select all that apply.) ChoiceCountPercent of Sample No effect % Arranged for medical/health personnel to speak to employees194.5% Closed offices in affected regions30.7% Curtailed product shipments to/from affected regions20.5% Cut back on employee business travel8520.1% Formed contingency plans in case an outbreak occurs in our region 235.4% Increased use of video conferencing184.3% Limited business visitors to our organization from affected regions 327.6% Provided relevant literature to our employees5112.1% Other (please specify)4610.9%

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Other (Specify) travel agent keeps close tabs on associates who travel to restricted regions eliminated Hong Kong business travel Work in a hospital - H.R. did not handle this Allowed for an employee to work a revised schedule in order to minimize exposure to other employees believed to be high risk. Major impact b/c our product is international travel Employees traveling to infected areas will be on a self imposed 10 quarantine and will be asked to take a medical test at company expense. Established a policy for employees who are symptomatic - 10 days at home Quarantine employees returning from affected areas for 10 days with pay Presidents YPO conference in China was canceled, otherwise - no effect. Unable to provide details since we are a healthcare facility Corporate keeps all facilities up to date and for those that travel globally, precautions are communicated. Not Currently Employed Curtail business travel to affected regions unless absolutely necessary. Employees who must travel to affected regions will be asked to work from home for two weeks after their return. Looking into forming contingency plan in case of outbreak.

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Other (Specify), cont’d have begun informal contingency plan developed policy on how to deal with No effect, but our employees don't want food brought in from oriental restaurants! Arranged for employees to work from home for a designated time period if returning from an affected region. Person who just visited China is at home for 2 weeks. Has limited the Travel Business, affecting our travel revenues, especially for cruises and group tours to China. Has slowed the immigration of RNs from Asian locations to fill positions within our hospitals and nursing facilities. At the manufacturing/plant level that we are at, it has not had an effect on us. However, from a corporate side, I believe numerous appropriate steps have been taken as we do business all over the world, and in particular in Canada, and the far East.

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Other (Specify), cont’d Considering cutting back travel to affected regions. Concerns about accepting returned products from Asia Responded to SARS-related questions from staff and supervisors Provided masks and sterilizing hand lotion. Made travel to affected areas optional. Annual Meeting scheduled in Toronto, Canada for 4/5/03 to 4/10/03 was cancelled, then rescheduled for Washington, D.C. There has been no effect at our corporate office here in Akron OH. However, we ship/pickup freight across the Canadian border e.g. Buffalo New York, and we have a subsidiary organization in Canada called Reimer. Those operations may be effected. Offer expatriates a RT ticket to leave affected area & work in a non- affected area Increased inquiries from managers in handling employees who return from vacation in those areas.

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Other (Specify), cont’d Shell has permitted (at Company cost) to fly families of expat located in China back to their home country pending improvement in the SARS situation. handled one individual case of concern from an associate who works in close proximity to another associate who traveled to affected regions. Obtained information from the CDC to help allay fears for the one associate who was concerned. we have restricted or banned travel to afflicted areas, or if travel occurs we require a 10 day work at home quarantine period. Asked employees that might be exposed to work from home for 10 days after potential contact Airlines cut number of flights to be catered Asked those traveling to Asia or Canada to cancel business travel for the time An employee who vacationed in China caused a short panic when he returned to work. We sent him home for an additional week, which took him past a 10 day recommended quarantine. Will affect our blood donors (change in screening) as we are the American Red Cross PNW Blood Region

© 2003 SHRM SHRM Weekly Online Poll: April 29, 2003 Other (Specify), cont’d sales down Developed procedure for SARS exposure in the workplace. Let each employee decide on their travel plans relative to the situation in their area. If employees still chose to travel regardless of the advise not to, on their return to the US, we had them work from home for one week to ensure they were not carrying the infection. Constant awareness of updates by contacting local CDC office, Dept. of Health and accessing information on the WHO website as well as the CDC site. keeping abreast of employees who may have traveled in the affected regions (business or pleasure) 10 day waiting period for anyone (vendor or employee) visiting affected countries Offices in affect areas are open. However, nurses have been hired to take everyone's temperature. No one with a temperature is allowed to enter the building. held off new hire that visited Thailand for two weeks and asked to take physical before coming to work