Definition of Biometric Device “Technology associated with secure identification (authentication) of a user of services that rely upon biological identification of an individual”

Management of Change How managers deal with the changes to working practices, organisational structure and worries of the workforce that come from the implementation of a new ICT system.

ICT Developments = Change An organisation may introduce new ICT systems for many reasons Efficiency& effectiveness –Reduce cost –Increase speed –Improve quality –E.g. Strategic decision for business development –Improve competitiveness –Diversify –E.g.

Consequences of Change 1.Skills of employees –Retraining –Increased / decreased motivation. Why? 2.Organisational Structure –May bring employment –Workers no longer needed / restructuring of business –E.g. 3.Work Patterns –Teleworking / telecommuting –Who would / would not benefit?

Consequences of Change cont… 4.Workforce fears –Redundancy –Skills –Pay –Work patterns –Status Good management of change will help to alleviate these fears.

Effective Change Management Research Design Cost/Benefit Analysis Consultation Implementation Monitor & Evaluate

Management of Change Good change management considers: –Employees views Consultation with staff Staff participation in changeover Effective communication Reduction of fear – How? –System compatibility issues –Installation of new equipment / Health & Safety issues RSI Back problems Eye strain Ozone irritation