Agile Contracts? SDC 2012 Johannes Brodwall, Principal Architect Steria

Motivation

Agile Manifesto Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan

Customer collaboration over contract negotiation

Does «contract» make a difference?

Supplier Customer Hold on, I expected a much fancier UI for this. ?

Most common contracts: Fixed price Time and material

Supplier Customer Hold on, I expected a much fancier UI for this. Crap

Supplier Customer Hold on, I expected a much fancier UI for this. No problem, we’ll work some more

«Time and material» creates the most happiness

(Source: My best and worst projects)

Ability to adjust frequently creates happiness (Source: My best and worst projects)

So why care about the rest?

Do you pay taxes?

How should your government handle: We’re running out of money for pensions We need to change the rules! The current system is huge

How should govt spend your money? A big, state-run project Hire a random company to do it all Just pay consultants until it’s done

Can Agile help?

Customer collaboration over contract negotiation

PS Agile

Typical Norwegian public sector project: «We need to replace huge system X…

Typical Norwegian public sector project: «We need to replace huge system X… … we’d like to use Scrum»

PS2000: «Target price»

(Target price: Set a budget, report cost. Supplier & client splits difference)

PS agile: «Colocated» «Sprints» «Sprint reviews» «Product owner» «Product backlog»

… but also «Negotation phase» «Requirement phase» «Acceptance test phase»

Whence PS2000?

Contract standard from Norwegian Computing Association

2001: PS2000 with target price

2009: PS Agile

Norwegian trends: 2 Agile user groups with 100+ people at meetings from 2005 Conferences: Smidig Networking: Devs PMs customers Meetups about contracts Scrum certifications Large and diverse consultancy industry

Some project highlights

In progress LARM: Domain:Electricity reserve power Application:Operator UI Internal Integration Project size:2 scrum teams plus support Organization:Supplier + Customer teams Colocated at customer site Team size:7 per team Duration:3 years (1,5 years left) Sprint length:3 weeks (customer present) Releases:3 times per year (in theory…) Contract:Target pricing for whole scope

? Bid Apr, 2010 Negotiation Aug, 2010 Mar, 2010 Elaboration Nov, 2010 Release 1 Sprint May, 2011 Acceptance Production Sept, 2011 Elabor ation Sprint

Smart move: Reliable product backlog using scenarios

Big win: First release in use 1 year after contract, containing most used screen

Big loss: Feature creep of individual user stories

Completed PERFORM: Domain:State pension fund Application:Case worker UI External Integration Process flow Project size:12-14 scrum teams plus support Organization:Three suppliers with 3-6 teams Colocated at customer site Team size:10 per team Duration:3 years Releases:3 times per year Sprint length:3 weeks, with shared demo Contract:First release: Time & materials Subsequent: Target pricing per release

Smart move: Contract on price per release First release on T&M «Competing» suppliers

Big win: Delievered what was needed Government is happy Users are happy

Big loss: Full time requirement spec Hostile architecture team

Customer collaboration over contract negotiation

Reality: We must compete We must commit

Pure fabriaction IMAGINE: Project size:Some scrum teams with independent users and product owners Organization:Colocated at customer site Team size:6-8 per team Duration:3 years Sprint length:2 weeks, with shared demo Releases:Every month Bidding:Performance competition Contract:Target estimate per user story

Bidding: Competitive delivery

Supplier Customer Project reference Resumes Hourly rates Supplier Pre- qualification

Supplier

6-10 weeks

Supplier Analysis Coding Delivery Analysis Coding Delivery Analysis Coding Analysis Delivery Supplier

Analysis Coding Delivery Analysis Coding Delivery Analysis Coding Analysis Delivery Supplier

Pricing: Customer sets budget

Menu: Simple GUI: 2 kEUR Complex GUI: 5 kEUR GUI with customer involvement: 10 kEUR Etc… (Or 2, 5, 20 story points)

Supplier Customer I need a screen shot for X. We want something simple. Ok. 2 kEURO

Supplier Customer Do you have anything to show for it? We’ve spent half the budget It’s not tested yet. Okay, I’m pulling the plug

Supplier Customer Stop! We’ve spent the budget

Supplier Commitment: Δ ☺ Δ $

Questions and discussions

Conclusion

Customer collaboration over contract negotiation

We need an answer for large investments

Norway’s answer ain’t half bad

We can do better

We must do better

Thank you