1 Telecare Summit Sarah Mitchell Strategic Director of Adult Social Care Surrey County Council 13 January 2011

2 What is our vision for the future? “Working with all our partners to make a difference to the lives of vulnerable people, through trusted, personalised and universal social care support, so people have choice and control, and can maximise their wellbeing and independence in their local community” Delivering this vision will mean vulnerable people in Surrey: Live independently and safely Have as much choice and control over their lives as possible Live in their own home if they wish, or other accommodation of their choice, Find out about information, services and support available and how to access them, Get the support they need in local and community settings, and Remain safe from abuse

3 How will we realise our vision? We need a radical strategic shift: Continued shift from residential and nursing care to personalised community based care and support Redesign systems, processes and structures for a Directorate that is fit for purpose Work with partners to co-design and deliver services which are local, universal and preventative Deliver cost effective and sustainable services Provide leadership in health and social care, through commissioning and public health partnership

4 We will deliver this strategic shift by ensuring: People who use services and carers drive and co-design all that we do Every person experiences a person centred approach to accessing support Carers are supported in their caring role and have a life outside caring Increased managerial and organisational competence and efficiency Effective partnerships delivering real outcomes for the residents of Surrey Improved performance – we are ‘performing well’ but aspire to be world class We work hard and are accountable to the people we serve How will we realise our vision?

5 Policy context Every person will experience a person centred approach to accessing support Citizenship Information Early intervention Enablement Timely discharge Lifestyle Practical support Community support for Long Term Conditions Institutional Avoidance General population Low to moderate needs Substantial needs Critical needs Promoting personalisation and enhancing quality of life for people with care and support needs Preventing deterioration, delaying dependency and supporting recovery Ensuring a positive experience of care and support Protecting from avoidable harm and caring in a safe environment 1,090,300 Total Surrey population 428,000 Estimated number of older people, people with a physical and sensory disability and/or a learning disability and/or a mental health need 31,100 Number of people receiving a social care service throughout a year

6 Serving the residents of Surrey around 14,300 older people at home or in care at a cost of £131m per year more than 2,700 people with a physical and sensory disability at a cost of £32m per year more than 3,000 people with a learning disability at a cost of £75m per year around 2,200 people with a mental health need at a cost of £6m per year We provide care and support services for 22,400 adults with social care needs at any one time : … we are determined to provide trusted, high quality, personalised and universal social care support … We liaise with other organisations, including the voluntary sector, Districts and Boroughs, to provide support and services to a further 9,300 people We give advice on social care issues to around 50,000 people in Surrey every year We employ 2,094 (fte) staff at a cost of £67m per year

7 Government’s vision – making it happen making it happen Prevention Personalisation Partnership People Productivity Protection Prevention empowered people and strong communities will work together to maintain independence … to delivery this we will….... commission a full range of prevention and early intervention services - such as reablement and telecare - working in partnership with the NHS, housing authorities and others.... Prevention empowered people and strong communities will work together to maintain independence … to delivery this we will….... commission a full range of prevention and early intervention services - such as reablement and telecare - working in partnership with the NHS, housing authorities and others.... Plurality