Rana Hakami & Megan MacKenzie Simon Fraser University
3 areas of development identified from past feedback ◦ Gap between two teams (CAs & OLs) ◦ Quality of training/OL skill development ◦ Teambuilding within the larger team (departmentally)
New professional staff ◦ 2 new Residence Area Supervisors ◦ 1 new Manager, Reslife Training Programs Lots of experience ◦ Combined total of 55 years ResLife experience from 10 institutions in Canada and the US Fresh ideas (double edged sword) ◦ Blank slate = lots of opportunity
Back to the basics ◦ What do staff need to know? ◦ What are the additional things we want them to know? ◦ What parts are common versus position-specific? ◦ Inclusivity is a top priority ◦ Scheduling – progression of knowledge
SuccessesChallenges Increased control over progression of knowledge Consistency More opportunities for small groupwork More accountability for participation Easier for us (only had to deliver session once) A lot more work Role of TLs in delivering sessions Effective use of breakouts Lack of advocacy for the Orientation Program
SuccessesChallenges Senior leadership teambuilding (raftbuilding, etc.) Took away gap between teams Post-training relationships and resources Confidence in content (filling vacancies) Professional staff “bad habits” Lack of institutional lingo / culture Under-utilization of the Orientation Assistant
SuccessesChallenges Know where all staff are at all times Ability to include senior staff in facilitating learning Limited spaces for large groups – fewer options Meals Professional staff burnout Lack of institutional knowledge Training eyes bigger than belly
Post-Training Evaluation (student staff) Post –Training Management Meeting / Debrief ◦ To assess original goals & refine for future Move-In Survey to department ◦ To specifically assess interactions Reflection Survey (student staff) ◦ To assess new approach 6 months in
Community staff ◦ Well prepared in theoretical knowledge ◦ Covered a wider range than expected ◦ Mixed feedback on team time ◦ Enjoyed large-scale team building “I really liked these sections [ed. Teambuilding Opportunities]. I felt like I made connections to CAs/staff in other communities, which will help me have strong resources to work with throughout the year.” – Community Advisor
Orientation Staff ◦ Felt connected to the larger ResLife team ◦ Team Leaders felt leadership was recognized Participating in Senior CA training Raft-building exercise “The Monopoly Piece Challenge was a great improvement from the OL/CA integrated challenge last year. The focus on this week being ResLife staff training was fantastic.” - Orientation Leader
Residence Life Management Team ◦ Well-rounded for all staff ◦ Want to continue joint training format Proposed changes for next fall ◦ No training after move-in ◦ More focus on creating Orientation-specific breakouts ◦ Use AC time to better prepare senior staff to facilitate learning ◦ Use returner interviews to solicit feedback
Residence & Housing ◦ Improvement in communication between ResLife and Front Desk staff ◦ Smoother, more integrated process for students They welcome students to campus in ways that only students to students can do. - Residence and Housing Staff There has been a huge improvement. It allowed Reslife & Front Desk to work more closely together as one unit & a joint team. – Res Admin Staff
“really great in creating a sense of community between 2 groups” “helped ease transition into working at move-in / orientation because we were already comfortable helping each other & helping new residents” “it reminded us that both roles are just as important, especially when it came to working on our leadership skills & abilities” “helped keep our policies uniform” “nice to have non-CA residents know what CAs do”
“training far more geared towards community staff” “too large of a group to get to know at once” “it would be good to have more group specific sessions – teams & areas”
Find opportunities to collaborate / combine ◦ January Training ◦ Peer Programs ◦ Other? Financial Considerations ◦ For us – more cost effective Orientations to neutralize costs ◦ Normally – more people means more $$
Goals met, just need to refine process!
Contact Information: ◦ Megan MacKenzie (nee Callaghan) Residence Area Supervisor – Townhouses & Hamilton Hall ◦ Rana Hakami Manager, Residence Life Training Programs