Standard Contract Forum 26 September Customer Suite, BT Centre, London

Standard Contract Forum Tuesday 26 Sept 2006 AGENDA 1 Introduction and Notes of Previous Meeting 2 Consult 21 3 Emergency Service (VOIP Originated Calls) 4 Pathfinder/21CN and SIA Update 5 STP Working 6 Review of New and Amended Schedules 7 Any Other Business

Consult21 Update 25/9/06

Agenda Steering Board Agenda RAG Update Cost and Risk Management project: Update Programme Progress Consultations & Briefings CP Engagement Recent Announcements

Architecture & Framework Network Structure Systems & Processes Network Hooks Products Interconnect & Portfolio Broadband Line Access Point to Point Conformance Testing Implementation & Migration Communications Working Group Status RAGRAG September 2006

Network Structure RAG Status Green Key Issues (For Discussion) None recorded Key Milestones August/September Achievements Resolved the approach to voice quality measurements to ascertain migration success to align with CT WG. Draft top-level description of BT‘s NGN and a description of how products are supported and accessed. Working though a potential issue with the use of Geographic Number Portability Databuild Information (PDI) tables. Drafted top-level description of BT‘s NGN and a description of how products are supported and accessed September/October Work plan Progress inventory of the components of BT's NGN to sites, logical and topological relationships and seek indications of the type of network inventory data that will be needed to enable investment scenario planning. Progress White Paper on network technical rules and guidelines for NGN voice interconnect (will be used to inform the revision of Annex A to the SIA) Time (G)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G)

Systems & Processes RAG Status Green Key Issues (For Discussion) None recorded Key Milestones August/September Achievements Presentation & discussion on how multi-party service provider scenarios will work – need for all of Industry to work together. 20CN vs. 21CN Systems flag requirement submitted to 21CN Project Control Board for consideration. 2nd Issue of Systems Roadmap consultation now closed – little feedback received. September/October Work plan NICC B2B group 18 th September. Sub-Group to be held 15 th September to more clearly define ToRs and boundaries between C21, NICC and 21CCE programmes. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

N/W Hooks & Common Capabilities RAG Status None Key Issues (For Discussion) Key Milestones June/July Achievements Working Group now closed. Common Capability & BTW Products workshop agenda finalised. Date confirmed for 22/9/06.. TimeCostQuality Customer Satisfaction Status: Information

Interconnect & Portfolio RAG Status Green Key Issues (For Discussion) Industry agreement to solution for PSTN Emulation outstanding PSTN Emulation product delivery delayed to Mar 08 due to industry need for more time to agree preferred option Final review of Obligatory products list required Pathfinder product review criteria required Timeline needed for VLAN (extension to Metronode) product Product developments reviews required Key Milestones August/September Achievements VIC product launched All VIC contracts signed 2 Options for PSTN Emulation offered to industry for agreement Jim Moulder (Global Crossing) nominated as co-chair September/October Work plan Issue Outline product description for each of the two PSTN Emulation options Use industry advocates and co-chair to drive industry agreement Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

Broadband (inc LLU) RAG Status Red Key Issues (For Discussion) If IPstream First goes ahead, Industry are very concerned about IPstream migration (e.g. number of CBUK changes and impacts on their own systems and call centres) Many customers require out of hours grooming especially for business customers and ask that this is considered. Lack of commercial principles is a major issue for Industry as they try to make decisions on future suppliers and products. w-BBC Consultation will have to be extended to November to take commercial considerations into account. Key Milestones September Achievements Working Group held on 5 September 31 attended from 16 Industry companies plus Ofcom, Openreach and BTW. 4 Broadband Condocs issues with closing dates from July 31st to September 4th. Openreach presented their response to Industry on the LLU Condoc and closed the Consultation at BB/LLU WG. Work now continues at the IMWG BB Experts Sub-Group. September/October Work plan Next meeting is 9 October when Datastream and IPstream will close consultation with BTW responding to Industry on the Condocs (closed for Industry responses on 4 September). W-BBC consultation will close at the 7 November meeting with future BB consultation will move to BAU forums. Time (R)Cost (R)Quality (R) Customer Sat. (R) Status: Information (R)

Line Access RAG Status: Green Key Issues Communications with all BTW and openreach customers, including the 300 smallest. Openreach are organising 4 events to achieve this. Voice Line Access needs more promotion within the CP customer base. An Openreach sponsored event is planned for BT Tower on 6 November. Need to agree Standards for SIP-I in NICC and ETSI. (Voice Line Access) Further work required in Network Structures and in BTW to support the network aspects of the VLA product. Status: Key Milestones August/September Achievements Line Access Working Group met on 12 September Industry attendees and 1 Ofcom plus 5 BTW and Openreach. Voice Line Access Condoc issued and response period closed on 31 July with 3 replies. VLA Bilaterals offered and one held with constructive feedback. September/October Work plan Initial consultation on VLA product has closed with only 3 replies. Promote the VLA product at a re-launch event on 6 November at BT Tower Set up experts sub-group to rewrite product description and customer proposition in advance of the 6 November Next meetings on 30 October and 27 November Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

Point to Point RAG Status Amber Key Issues Plan of record for sub 2M products has not been amended despite reminders. Industry have concerns that sub 2M leased line developments are being given insufficient priority and resource. Utility customers and other Infrastructure customers need info on alternative products before 2008 as they have long lead times. TILLAP and TILLBP starting to tie in with other products Time (R)Cost (A)Quality (A) Customer Sat. (A) Status: Key Milestones August/September Achievements Working Group meeting held on 7 September, attended by 21 people, representing 8 CPs plus BTW and Openreach. Presentations (a) TILLAP/TILLBP (b) MSIL 5 WES Condocs issued with good responses from Industry. September/October Work Plan Next meeting 27 September 2006 Bilaterals continue with CPs and Utilities on Utility customer requirements in 21CN plus a presentation at ETUG on 2 October Openreach to give final response and close consultation to the 5 WES Condocs. Information (A)

Conformance Testing RAG Status: Amber Key Issues (For Discussion) More detail required on the trials identified in BT’s 21CN Implementation Strategy and Plan e.g. BB First Pilot Greater understanding and transparency on how Voice Quality will be assessed for Pathfinder [BRIEFING C21-CT- 017 WILL DEAL] Key Milestones August/September Achievements Complete definition of Service interoperability Test Schedule Initial discussions undertaken on incorporation of Voice Quality assessment within Testing programme Review CP Test facility Requirements and Test Request process Created CPE Testing Experts forum September/October Work plan Publish Test Result policy & review process Initiate Test Results Reviews Publish TE Testing and Trials Briefings Time (A)Cost (A)Quality (G) Customer Sat. (G) Status: Information (A)

Implementation & Migration RAG Status Amber Key Issues (For Discussion) Framework required to facilitate planning for Tranche 2/3 of DLE to NGS migration Lack of detail on Broadband First Pilot which will underpin BB migration Jul-Dec 2007 Further clarity needed on the Pathfinder Customer experience Further clarity/discussion of impacts required on BB migration implementation Issues with the National Migration plan have delayed formal issue Key Milestones August/September Achievements Updated pathfinder definition Briefing published (IM-013) and reviewed at Pathfinder forum (8 th August) Publish Pathfinder Entry & Exit (following consultation) Working group plan updated to align with Pathfinder Phase1A Entry Process established for CP participation in development of SME/corporate end customers scenarios to aid migration preparation Published design briefing for MCC September/October Work plan Commence planning for migration of emergency & critical services during Pathfinder Publish updated Pathfinder Briefing prior to Pathfinder experts forum (19 th Sept) Publish Plan of Record at Issue Status (end Aug) Time (A)Cost (A)Quality (G) Customer Sat. (A) Status: Information (A)

Migration Communications RAG Status Green Key Issues (For Discussion) Proposal to inc end user cust sat questions in Carlson migration survey rejected by WG Key Milestones July/August Achievements The comms group met 1st September, agreed that messaging sub-group will be discontinued. Future messaging output will be handled by the main WG. Extra meetings scheduled at Faraday to agree output from mass marketing campaign development by Carlson Extra attendees recruited to WG to properly reflect industry inc. Clare Grant (Telewest), Jody Haskayne (Tiscali), Hamish McCleod (mobile broadband group) August/September Work plan Brand development on track, public launch event proposed for Oct 16th Time (G)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A)

Consultations Update – Sep SB Broadband Products IPStream – 10 responses - 07/08/06 close (for responses) Data stream – 3 responses – 04/09/06 close w-BBC – 10 initial responses - 04/09/06 close (see commentary) Voice Line Access – 3 Responses – 31/08/06 close WES Products – 10 Responses – 15/09/06 close Systems Roadmap – 2 Responses – 11/09/06 close Critical numbers over VOIP – 0 Responses so far – 28/09/06 close

Briefings update –see: Meeting Planner & Consultation Information Meeting Planner & Consultation Information NumberTitle - note shaded background = responses required, blue = new since last update Date Due/Issued Responses required (Y/N) C21-BB-008wBBC Consultation StatusAug-06N C21-CT-01321CN Transfer Engineering Testing & Trials (PSTN/ISDN/WLR & LLU)Aug-06Y C21-CT-015CP Test facility (Swansea)Aug-06N C21-CT-016Voice Quality Assessment processAug-06Y C21-IM-013Pathfinder Definition & ApproachAug-06N C21-IM-016Migration Command & Control - Design BriefingAug-06N C21-IM-01721CN Migration End Customer Experience - developing real life scenariosAug-06N C21-IP-013VIC Overflow Billing Materiality Assessment Timeline proposalAug-06N C21-IP-015NGN Call Conveyance PSTN Emulation Commercial Consultation: BT’s Conclusions and Progress Report’Aug-06N C21-MG-004Steering Board EscalationsAug-06N C21-MG-005Website – secure members areaAug-06N C21-NH-001Closure of network hooks WGAug-06N C21-CT-01721CN test result review processSep-06N C21-IM-01821CN Migration - Tranfer Engineering Briefing (ISDN30)Sep-06N C21-IM-01921CN Migration - Tranfer Engineering Briefing (Broadband)Sep-06N C21-MG-006Managing Communication Provider Costs & RiskSep-06N C21-MG-00721CN National Migration Plan for PSTN Voice and IPstream ServicesSep-06N C21-IP-016 NGN Call Conveyance PSTN Emulation Commercial Consultation: Outline Product Descriptions for Interim ChargingSep-06N C21-MG-008National Migration Plan - MSAN to Metro Node ParentingSep-06N

Customer Engagement Programme Help required! Large – Medium sized CPs Not engaged or partially engaged Heavy users of BT Systems Major users of Voice, Broadband & Interconnect Portfolios Actively target them for: General updates Pathfinder/Product impacts

Standard Contract Forum 26 September 2006

Mandy Wells BT Wholesale Operator Assistance and Directory Enquires Product Manager Schedule 125C VoIP originated Emergency Calls

Schedule 125C – VoIP Originated Emergency Calls With VoIP growing it’s important we think about Emergency Calls BT would like to process VoIP originated Emergency calls the same as PSTN ones treat all Emergency calls to the same standard and quality convey all Emergency calls onto the relevant Emergency centre pass on correct, accurate address information to the Emergency Services

UK Emergency Service BT PSTN Network CP PSTN Network s BT or CP Operator Centres Public networks Ambulance Fire Coastguard Emergency Calls Networks Originating calls via VoIP Police

BT and the Communication Providers need to work together Communication Providers need to: Identify VoIP originated calls as such, by using the correct ii digits Provide the current Customer details for the Network Termination Point in Standard File Format Any Questions?

Signalling Updates Change in Signalling Link Utilisation Policy. STP working in support of Next Generation Networks using C7 TDM interconnects to BT’s NGSs. NGSs.)

Change in Signalling Link Utilisation Policy SIA Annex A section updated to show a Signalling Link Set may be used to support:- up to 64 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links. up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of four Signalling Links. up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links and the average link set loading does not exceed 20%. CPs can request rearrangement from 4 to 2 Signalling Links via existing ACO process. TAMs will receive reports to show if average peak link set loading has exceeded 20%. CPs should refer to Interconnect Briefing issued. Change is with effect from 18th September 2006.

STP at NGSs (1) CPs requested to interconnect their NGNs to BT's NGSs. CPs NGN networks need to be configured for STP signalling for TDM voice routes. Based upon existing STP service. SIA Annex A section and Appendix E to be updated. CPs can request service via existing ACO process. Launch target date is 2 nd October 2006.

Standard Contract Forum 26 September 2006 Keith Mitchinson 26 September 06

Standard Contract Forum 26 September 2006 DLE CLOSURE/21CN – SIA IMPACT: CONTENT SPECIFIC CUSTOMERS: DLE-RELATED VIC Schedule 131 System Alteration Side Letter agreements for DLE- interconnected CPs SPECIFIC CUSTOMERS: SPECIAL PRODUCTS new draft FRIACO Schedule; CPS/SAD draft Schedule and policy briefing in preparation - talk to CPs concerned

Standard Contract Forum 26 September 2006 DLE CLOSURE/21CN – SIA IMPACT: CONTENT(CONT) INDUSTRY GENERIC: Annex A - new para 3.4 Annex D - revised “BT DLE” definition; new "BT Virtual DLE", "EBC Matrix" and "VIC" Schedule 01 - new para (VIC impact) Schedule new para 9.15 (VIC impact) Schedules 101/105/106/141 - largely DLE closure impact

Standard Contract Forum 26 September 2006 DLE CLOSURE/21CN – SIA IMPACT: PROCESS Preliminary Notice - Interconnect Notification and SCF brief General Notice - Interconnect Notification, SCF brief and SIA paragraph 28 notices Update SIA Reference Offer Seek to avoid a special Supplemental (though option if particularly required); include as part of next supplemental

Standard Contract Forum 26 September 2006 SIA CONTRACT DOCUMENTATION NEW SCHEDULE : 125C Emergency Service(VoIP Originated Emergency Call) REVISED DOCUMENTS: Annex A 152 Supply of BT Phone Books 393 Operator FRIACO IP Network Calls at BT DLEs