HORIZON 2020 The EU Framework Programme for Research and Innovation Societal Challenge 6 Topics under DG CONNECT H3 responsibility European Commission, DG CONNECT Unit H3 "Public Services"

Open Data Open Data Open Process Open Process Open Service Open Service Open Government Transparency Collaboration Participation Source of diagram: Draft Vision Paper:

ICT-enabled public sector innovation in SC6 calls for proposals in 2015: EURO-6 (Overcoming the Crisis): Using emerging technologies in the public sector INSO-1 (News Forms of Innovation): ICT-enabled open government (personalised, mobile public services, transparency) INSO-9: Innovative mobile eGov apps Societal Challenges (SC) 1. Health, demographic change and wellbeing 2. Food security, sustainable agriculture and forestry, marine and maritime and inland water research, and the bioeconomy 3. Secure, clean and efficient energy 4. Smart, green and integrated transport 5. Climate action, environment, resource efficiency and raw materials 6. Europe in a changing world - inclusive, innovative and reflective societies 7. Secure societies - protecting freedom and security of Europe and its citizens SC6 – WP 2015 Excellent Science Excellent Science Industrial Leadership (LEIT) Industrial Leadership (LEIT) Societal Challenges (SC) Societal Challenges (SC)

EURO : Using emerging technologies in the public sector INSO :ICT-enabled open government INSO : Innovative mobile eGov apps

EURO (Overcoming the Crisis): Emerging technologies in the public sector

Specific challenge Modernisation of public administrations as important underlying factor for economic growth and competitiveness; Public administrations have significant economic power to pull research results into the market; Addressing policy domain requirements and societal needs by introducing emerging technologies in the public sector can lead to the transformation of processes and better regulation, benefitting both society and civil servants; This approach helps research results to reach a potential market and contributes to modernising the public sector; Multidisciplinary research to take into account the societal, political and human factors, explore social acceptability, impact on the improvement in public service delivery and potential benefits for citizens, businesses and society; Research to explore the burdens that prevent public administrations from implementing the identified emerging technologies.

Scope a)Research & Innovation Action (100%) Preparation of next phases and possible validation in near to operational environment for the implementation of emerging technologies in the public sector Focus may be on any of the below: Improving effectiveness and efficiency of public administrations; Transforming public administrations processes; Processes and ways to identify new cultural and societal challenges in public policies; Understanding the political and cultural attitudes and factors affecting attitudes among both civil servants and citizens towards public sector transformation and adaptation; Transforming delivery of public services to business and citizens taking account of societal diversity; Uptake and acceptability of the use of emerging technologies in the public sector; Reducing the administrative burden of citizens and businesses; Offering inclusive public services. 2015: EUR 11,5 million

Scope b) Coordination and Support Action (100%) Multidisciplinary network to identify emerging technologies and potential applications for their implementation in the public sector and outline a roadmap for emerging research directions; Including needs analysis, gap analysis, roadmap for emerging research directions. 2015: EUR 0,5 million

Expected impact (a and b) Exploring the potential benefit of using emerging ICT technologies in the public sector and identifying barriers for a wider use; Contributing to the transformation to the public sector of the future; Supporting the implementation of innovative policy reforms in different policy fields; Encouraging new innovations and opening up new areas for socio-economic research; Accelerating time-to-market and opening up new markets for ICT solutions across the EU.

INSO (News Forms of Innovation): ICT-enabled open government (personalised, mobile public services, transparency)

Specific challenge Public administrations need to address new societal challenges under financial constraints, responding to growing expectations The take-up of new technologies, increased connectivity, availability of open data and open services support the collaborative forms of service design and delivery and they increase transparency Personalised public services : empowering citizens and businesses to directly participate in the design, creation, selection and delivery of some of the public services. M-government: adjusting services to the way citizens are communicating and delivering them to a variety of mobile devices. Transparency: open data and information, coupled with technology, enable monitoring of the public sector and its performance and leads to more transparency.

Scope a)Innovation Action (70%) Addressing at least one of the sub-objectives below i)Pilots on personalised and mobile public services Innovative use of open data for new, smart and mobile public services; Using open services and enabling co-production of new public services; Pro-active and personalised citizen-centric public service applications; Following changes in user behaviour in accessing and using such services, understanding which citizens are able to/excluded from use and supporting the back-office implications, including privacy. ii)Pilots on transparency of public administrations Piloting tools to increase the transparency of ICT-based technology platforms of the public sector; Monitoring, enhancing accountability and fighting corruption; Examining how transparency tools bring benefit to people and establishing practices to challenge emerging inequalities. 2015: EUR 9,4 million Proposals need to include an assessment of the effectiveness as well as social and economic impact of the approaches and providing feedback into a set of recommendations.

Scope b)Coordination and Support Action (100%) Multi-disciplinary network to identify potential applications for their successful implementation in the public sector Including needs assessment, gap analysis, mobilisation of developers and civil servants and awareness raising to increase take-up 2015: EUR 0,6 million

Expected impact (a and b) Stimulating the creation, delivery and use of new services on a variety of devices, utilising new web technologies, coupled with open public data; More personalised public services that better suit the needs of users; Reducing the administrative burden of citizens and businesses (e.g. collecting information from citizens only once); Increased transparency of and trust in public administrations.

INSO (New Forms of Innovation): Innovative mobile eGov applications

Specific challenge Current societal and economic challenges as well as rising expectations to reduce the burden on users, put pressure on all public administrations to provide efficient, open and citizen-centric public services. Because of their size, knowledge and agility, SMEs are key actors for the provision of those innovative services The "apps" market for mobile devices is a very dynamic however, mostly lacks application specifically for the public sector Engaging SMEs into the potentially huge public sector innovation market is a challenge for local and regional public authorities.

Open government: innovation-through-open-government Vision Paper: H2020: ICT-enabled public sector innovation in H2020: FAQ: public-sector-innovation-calls-proposals Contact: Proposers should contact their National Contact Point for pre-proposal check