Winning With Chubb Writing Technology Business in a Challenging Marketplace April 24, 2012

Winning With Chubb Agenda Chubb’s Position in the Sale Chubb’s Position in the Sale Chubb in the Technology Sector Chubb in the Technology Sector Review of Technology Appetite Review of Technology Appetite Technology Products: Masterkey & INTegrity+ 2.0 Technology Products: Masterkey & INTegrity+ 2.0 Masterkey Highlights Masterkey Highlights INTegrity+ 2.0 Highlights INTegrity+ 2.0 Highlights Technology Successes Technology Successes Technology Submission Requirements Technology Submission Requirements Emerging Sectors Emerging Sectors Questions & Answers Questions & Answers

Winning With Chubb Chubb’s Position in the Sale We aim to make your job easier We aim to make your job easier Tailored insurance solutions Tailored insurance solutions Add value on a global scaleAdd value on a global scale Provide coverage that is unique in scopeProvide coverage that is unique in scope Stable and long term commitmentsStable and long term commitments

Winning With Chubb Chubb’s Position in the Sale Independent Brokers Gone Global Independent Brokers Gone Global Outsourcing and global supply chains a reality Outsourcing and global supply chains a reality Suite of products that provide real global Suite of products that provide real global coverage coverage TRUE World Wide Suits TRUE World Wide Suits World Wide Contingent Business Income World Wide Contingent Business Income Foreign Voluntary Workers Compensation Foreign Voluntary Workers Compensation International Automobile International Automobile Foreign Admitted Placements Foreign Admitted Placements

Winning With Chubb Chubb’s Position in the Sale Independent Brokers Gone Global Independent Brokers Gone Global Brokers may not have internal resourcesBrokers may not have internal resources 1. Understanding Foreign requirements 2. Finding a Foreign broker 3. Issuing a Foreign policy

Winning With Chubb Chubb in the Technology Sector Did you know? Chubb has been writing technology accounts since the 1970s Chubb has been writing technology accounts since the 1970s Chubb has specialized underwriters, loss control and claims personnel who are experienced in dealing with the exposures unique to technology clients Chubb has specialized underwriters, loss control and claims personnel who are experienced in dealing with the exposures unique to technology clients Chubb insures many of the top technology companies in Canada Chubb insures many of the top technology companies in Canada Chubb's Information and Network Technology department has local presence in offices across the globe Chubb's Information and Network Technology department has local presence in offices across the globe

Winning With Chubb Technology Risk Appetite Technology segments that we target: Technology segments that we target: Software developmentSoftware development Hardware manufacturing and assemblersHardware manufacturing and assemblers Data processingData processing Peripheral manufacturingPeripheral manufacturing Security hardware/softwareSecurity hardware/software Call CentersCall Centers ISP’s (Internet Service Providers)ISP’s (Internet Service Providers) Value-Added ResellersValue-Added Resellers Video/Teleconference CompaniesVideo/Teleconference Companies

Winning With Chubb Technology Risk Appetite Industries that we do not target: Industries that we do not target: E&O for e-commerce and web developmentE&O for e-commerce and web development Enterprise resource planning E&OEnterprise resource planning E&O Customer relationship management E&OCustomer relationship management E&O Supply chain management E&OSupply chain management E&O E&O for IT ConsultantsE&O for IT Consultants Infrastructure construction projectsInfrastructure construction projects Risks with high concentration of CAT exposureRisks with high concentration of CAT exposure

Winning With Chubb Target Technology Risk Profile Revenue >$5M Revenue >$5M Meets minimum premium requirements: Meets minimum premium requirements: $15,000 for Package + $10,000 Blended E&O Liability$15,000 for Package + $10,000 Blended E&O Liability US or International Exposure US or International Exposure Good Quality Control procedures Good Quality Control procedures Strong Financials Strong Financials Good Contractual Controls: Good Contractual Controls: Non-Acceptance of Consequential DamagesNon-Acceptance of Consequential Damages Limitation of LiabilityLimitation of Liability Disclaimer of WarrantiesDisclaimer of Warranties Hold Harmless in Insured’s FavourHold Harmless in Insured’s Favour Positive loss history Positive loss history

Winning With Chubb Technology Products Masterkey Masterkey Package policy which includes: Property, CGLPackage policy which includes: Property, CGL INTegrity+ Blended E&O LiabilityINTegrity+ Blended E&O Liability Impairment of Computer Services (ICS) Impairment of Computer Services (ICS) Available with purchase of Masterkey Package policyAvailable with purchase of Masterkey Package policy Boiler & Machinery Breakdown Boiler & Machinery Breakdown Umbrella Umbrella International International International Admitted PlacementsInternational Admitted Placements Foreign Voluntary Worker’s CompensationForeign Voluntary Worker’s Compensation International Auto LiabilityInternational Auto Liability True Worldwide SuitsTrue Worldwide Suits

Winning With Chubb Masterkey Highlights Automatic $500,000 Blanket limit for each location which includes: EDP, R&D Property Automatic $500,000 Blanket limit for each location which includes: EDP, R&D Property $25,000 limit for R&D Property AOL $25,000 limit for R&D Property AOL Can buy coverage for EDP Property, or separately for each of EDP Equipment, Electronic Data, Mobile Communication Property and Communication Property Can buy coverage for EDP Property, or separately for each of EDP Equipment, Electronic Data, Mobile Communication Property and Communication Property ICS (Impairment of Computer Services) Limit ICS (Impairment of Computer Services) Limit $100,000 for Inside Attack$100,000 for Inside Attack $10,000 per occurrence for Outside Attack up to aggregate limit of $50,000$10,000 per occurrence for Outside Attack up to aggregate limit of $50,000

Winning With Chubb INTegrity+ 2.0 Highlights. Product defects Failure to perform services IP / Injunctive relief Breach of Contract Fines and Penalties Privacy Remediation Expenses Disclosure, Publication or Use PII/BCI Media / Libel / Slander

Winning With Chubb INTegrity+ 2.0 Highlights Three Components of INTegrity+ Blended E&O Liability: Product Or Service Financial Injury Product Or Service Financial Injury “Traditional” E&O liability insurance for product or service defects or performance failures in providing technology, data security and other services.“Traditional” E&O liability insurance for product or service defects or performance failures in providing technology, data security and other services. True Claims Made trigger – Claims Made & Reported Available True Claims Made trigger – Claims Made & Reported Available Value, Standard and Premier platform options Value, Standard and Premier platform options Technology Related Injury (TRI) Technology Related Injury (TRI) Liability insurance protection for specific types of intellectual property infringements (including computer code) privacy violations, libel, slander and other so-called “personal injury” offences in any medium.Liability insurance protection for specific types of intellectual property infringements (including computer code) privacy violations, libel, slander and other so-called “personal injury” offences in any medium. Can purchase IP/Media and/or Privacy portion of TRI. Can purchase IP/Media and/or Privacy portion of TRI. Privacy Remediation Expenses (PRE) Privacy Remediation Expenses (PRE) First party insurance to reimburse you for expenses you incur to comply with privacy data security breach notification laws after a breach.First party insurance to reimburse you for expenses you incur to comply with privacy data security breach notification laws after a breach. Automatic limit of $100,000 with $10,000 Deductible – can purchase up to $1M subject to additional information/premium. Automatic limit of $100,000 with $10,000 Deductible – can purchase up to $1M subject to additional information/premium.

Winning With Chubb INTegrity+ 2.0 Highlights Product or Service Financial Injury Technology-Related Injury Privacy Remediation Expense Coverage Errors & Omissions Financial injury arising from defects, deficiencies or failure to perform pursuant to a performance contract Financial injury arising from defects, deficiencies or failure to perform pursuant to a performance contract No Security Breach exclusion No Security Breach exclusion Worldwide Territory Worldwide Territory Value level of coverage Value level of coverage Intellectual Property, Privacy and Media Intellectual Property, Privacy and Media Direct and consequential loss Direct and consequential loss No Security Breach Exclusion No Security Breach Exclusion Worldwide Territory Worldwide Territory Retro date flexibility Retro date flexibility Insured’s costs to comply with Security Breach Notification Laws for a privacy data breach

Winning With Chubb Recent Technology Successes Class of Business Coverage Written Premium Why Chubb? Telecom Package Package Boiler Boiler Blended E&O Blended E&O $25,000 $25,000 Ability to tailor coverage to meet insured’s needs Ability to tailor coverage to meet insured’s needs Competitive pricing Competitive pricing Software Developer Package Package Boiler Boiler Blended E&O Blended E&O Umbrella Umbrella $30,000 $30,000 Ability to facilitate International Admitted policies Ability to facilitate International Admitted policies International capabilities International capabilities Internet Service Provider Package Package Boiler Boiler Blended E&O Blended E&O Umbrella Umbrella $45,000 $45,000 Chubb’s expertise in the Technology sector Chubb’s expertise in the Technology sector Ability to write multiple lines of coverage Ability to write multiple lines of coverage

Winning With Chubb Recent Technology Successes Class of Business Coverage Written Premium Why Chubb? Software Developer Package Package Boiler Boiler Umbrella Umbrella $20,000 $20,000 Ability to write multiple lines of coverage Ability to write multiple lines of coverage Ease of doing business Ease of doing business Application Service Provider Package Package Blended E&O Liability Blended E&O Liability Umbrella Umbrella $80,000 $80,000 Ability to write International Admitted placements Ability to write International Admitted placements Competitive pricing Competitive pricing Video Game Quality Control Package Package Blended E&O Liability Blended E&O Liability $30,000 $30,000 True Worldwide suits & International coverages True Worldwide suits & International coverages Ability to write International Admitted placements Ability to write International Admitted placements

Winning With Chubb Technology Submission Requirements INTegrity+ Blended E&O Application INTegrity+ Blended E&O Application TRI (Technology-Related Injury) Application is required if insured wants IP/Media coverage TRI (Technology-Related Injury) Application is required if insured wants IP/Media coverage Completed application required in order to quoteCompleted application required in order to quote Standard Contract Standard Contract We will typically require a copy of the insured’s Standard Contract with their clientsWe will typically require a copy of the insured’s Standard Contract with their clients

Winning With Chubb Getting an Underwriter’s Attention The best Technology submissions also include: The best Technology submissions also include: Strong description of operationsStrong description of operations Locations, COPE, customers, suppliers Locations, COPE, customers, suppliers Revenue broken down by product category/geography Revenue broken down by product category/geography Quality control overview Quality control overview Recent Financials Recent Financials Complete loss history Complete loss history Incident status – Open/Closed Incident status – Open/Closed Strong description of what happened Strong description of what happened Largest Contract and/or any contracts that deviate from the Standard Contract Largest Contract and/or any contracts that deviate from the Standard Contract

Winning With Chubb Chubb’s Emerging Technology Facility A competitively priced, property, GL, and E&O coverage for technology clients with less than $5MM in revenue A competitively priced, property, GL, and E&O coverage for technology clients with less than $5MM in revenue 82% of Canada’s “Information and Communication Technology” (ICT) sector consists of companies with less than 10 employees 82% of Canada’s “Information and Communication Technology” (ICT) sector consists of companies with less than 10 employees 25,800 companies had less than 10 employees 25,800 companies had less than 10 employees

Winning With Chubb Chubb’s Emerging Technology Facility E&O limits up to $5MM E&O limits up to $5MM Minimum premium of $5,000 for E&O, GL, and Property Minimum premium of $5,000 for E&O, GL, and Property An example of a minimum premium account would be a "low hazard" risk that wishes to purchase $1MM E&O limit, $1MM GL limit, and has a property TIV of around $1MM An example of a minimum premium account would be a "low hazard" risk that wishes to purchase $1MM E&O limit, $1MM GL limit, and has a property TIV of around $1MM

Winning With Chubb Clean Tech

Winning With Chubb Clean Tech

Winning With Chubb Writing Technology Business in a Challenging Marketplace April 24, 2012