ORC Asia Pacific Safety, Health & Environment Forum Mind of the Customer Presentation ExxonMobil Scott Arvin Asia Pacific Downstream & Chemical SHE Manager July 15, 2010

2 Agenda n ExxonMobil Overview n ExxonMobil SSH&E Philosophy n Expectations of Contractors n Best Practice Sharing n Questions...

3 ExxonMobil Chemical Worldwide Overview n Among top three petrochemical companies by revenue n Leading ROCE among publicly owned petrochemical companies n 90% of businesses ranked 1 or 2 by market position n 90% of capacity integrated with refineries or gas processing n Global Research & Development / Technology capability n Manufacturing locations in 17 countries n Products marketed around the world n Industry leader in safety n 13,000 employees

4 ExxonMobil Refining Worldwide Overview n Largest Global fuels and lubes refiner n Highly integrated with Chemical and / or Lubes production n 38 refineries across the World n Industry leader in safety, reliability, and efficiency n Most profitable refiner n 17,700 employees

5 SSH&E Philosophy n Nobody Gets Hurt –Personnel safety –Process safety n Protect Tomorrow. Today –Environmental Business Planning n Security is Everybody’s Business n Everything is driven by Operations Integrity Management System - OIMS

6 OIMS Structure DRIVER OPERATIONSEVALUATION 2. Risk Assessment & Management 3. Facilities Design & Construction 4. Information/Documentation 5. Personnel and Training 6. Operations and Maintenance 7. Management of Change 8. Third Party Services 9. Incident Investigation & Analysis 10.Community Awareness & Emergency Preparedness 11. Operations Integrity Assessment & Improvement 1.Management Leadership, Commitment & Accountability

7 Safety Performance

8 Current Challenges n Continue Industry leading safety performance n Reduce workforce risk tolerance and increase personal accountability n Potential craft shortages for projects or turnarounds n Increase the effectiveness of programs and processes n Maintain balanced focus on process safety as well as personnel safety

9 EM Expectations for Contract Workers n Contractor Management in the office and the field leads safety efforts n Each contract employee is competent to do the task safely n Each contract employee follows all rules and work procedures all the time n Each contract employee observes others and intervenes when actions are unsafe (no matter who) n Contractor informs EM of any identified & unmitigated hazards n All injuries and near misses are reported to EM as soon as possible

10 Buddy Manager Process n EM Line Manager becomes “buddy” with Contractor Site Manager n Helps Contractor to operationalize EM expectations and programs n Joint field visits and audits to enhance sharing and knowledge n Jointly reviews all incidents and investigations n Scorecard reviewed Quarterly to facilitate continuous improvement

11 Short Service Workers n Workers with short service (SSW) on EM sites are much more likely to sustain injuries –Defined as service on an EM site, not time in craft n Develop and agree to a plan on managing SSW n Adjust supervisor to worker ratios if SSW numbers are high n Clearly identify SSW in the field n Each SSW has a mentor from a pool of more experienced workers n Graduate from SSW in 6 months or leave the site