Stabilization & Sustainability: A Progress Report from CampusWorks Presented by: Liz Murphy, CEO Mike Russell, SJECCD CISO

The path is rarely clear…

Fundamental operational framework has “decayed”

 Back up systems not operational  Phone system doesn’t support faculty, staff or students  Servers crashing and hanging Infrastructure crisis required immediate stabilization

 Cogent, thoughtful plans have been executed to stabilize the infrastructure  ITSS, college IT teams & facilities staff pulled together at critical times  IT Steering Group has been educated & is becoming familiar with the path to sustainability The remedy: Planning, patience and staff training & engagement

Building a sustainable infrastructure

 Microsoft Office 365 – Student, faculty & staff & collaboration tools  Website redesign  Learning management (Moodle) support  Increased help desk services  Improved use of Colleague  Online student services  New library system  Business intelligence platform Student success & productivity tools are built upon a stable infrastructure EnrollEducateRetainEnable

Bond support for technology projects by impact Number of projects

ActivityNext Action Institutional peer & best practice review 3/13 presentation to Executive Committee Review of historical staffing of ITSS in the district 3/13 presentation to Executive Committee Identification of critical few positions that must be in place within 3 years Critical few positions have been identified and will be presented to Executive Committee in context Knowledge transferOngoing with each new practice TrainingIdentify funding to augment current knowledge, skills & abilities and refresh old skills Position postings written to reflect current and future needs of the District Ongoing Steps to building a sustainable IT organization

 Complete hiring process for system administrator  Hire network engineer using bond funds  Address phone system limitations that impact Help Desk support and staffing requirements  Identify funds for technical training  Work with IT Steering Group to leverage resources among the college IT teams & the district Critical few on the path to ITSS sustainability

Developing a master technology plan and working with the colleges’ IT teams, to integrate the colleges’ plans. Evaluating the available bond funds in light of the technology plan and recommending approaches for responsible and effective investment of these funds to advance the District’s technology infrastructure and usability.  Improving the effective use of the District’s administrative system that includes student, finance, and human resources management systems provided by Ellucian Colleague.  Working collaboratively to upgrade and standardize classroom and distance learning technologies and systems.  Assisting the Executive Director of Institutional Effectiveness to improve the District’s institutional research and data reporting functions.  Guiding efforts to improve the District’s web presence and online services. Leading the development of business continuity, disaster recovery, and data security plans for the district and the colleges.  Collaborating throughout the district and the colleges to provide student services that improve access and communication, specifically including student . CISO Priorities

Q&A Discussion Many thanks to the ITSS Team who has tirelessly supported this new approach to improving the technology infrastructure & systems throughout the District.