© 2005 Competitive Excellence The power of working as a team From your group’s perspective what are the top 5 characteristics of the ideal team? Put in order from most important 1 st.

© 2005 Competitive Excellence Team Dynamics and its elements Communication Communication Motivating team members Motivating team members Team member responsibilities Team member responsibilities What does each member value What does each member value Priorities Priorities Perceptions Perceptions Team member accountability Team member accountability

© 2005 Competitive Excellence Blue team member Loyal and friendly and will accommodate others Loyal and friendly and will accommodate others Open to new members joining the team Open to new members joining the team Seek to build relationships with team members Seek to build relationships with team members Encourage friendly dialogue and open discussions Encourage friendly dialogue and open discussions Can read the emotional and personal needs of members Can read the emotional and personal needs of members Believe all team members have an equal say Believe all team members have an equal say Will listen to members concerns Will listen to members concerns Read the non-verbal messages of members Read the non-verbal messages of members Want bad feelings to be resolved quickly Want bad feelings to be resolved quickly Avoid arguments, conflict and confrontation Avoid arguments, conflict and confrontation Enjoy giving appreciation and approval Enjoy giving appreciation and approval Will defend and support team members Will defend and support team members Your peacemakers and arbitrators Your peacemakers and arbitrators Promote creativity and imagination Promote creativity and imagination Quick to cooperate and compromise Quick to cooperate and compromise

© 2005 Competitive Excellence Gold team member Process oriented, methodical and reliable Process oriented, methodical and reliable Like opportunities to lead Like opportunities to lead Want to help define the structure and organization Want to help define the structure and organization Need timeframes and objectives Need timeframes and objectives Need to know overall mission and milestones Need to know overall mission and milestones Meticulous and the team’s workhorse Meticulous and the team’s workhorse Urge team members to work hard Urge team members to work hard Avoids quick changes or discarding traditional practices Avoids quick changes or discarding traditional practices Concerned with doing things right and the right order Concerned with doing things right and the right order Process is as important as the results Process is as important as the results Avoid indecision and unprofessional behavior Avoid indecision and unprofessional behavior Establishes schedules, routines, plans and procedures Establishes schedules, routines, plans and procedures Don’t like to waste time discussing other possibilities Don’t like to waste time discussing other possibilities Notices the small details overlooked and dot the I’s Notices the small details overlooked and dot the I’s

© 2005 Competitive Excellence Green team member Are visionary, analytical and knowledgeable Are visionary, analytical and knowledgeable Objectively detach from the past and focus on the future Objectively detach from the past and focus on the future Seek well-conceived fresh solutions to problems Seek well-conceived fresh solutions to problems Don’t like routine Don’t like routine Encourage nontraditional and progressive thinking Encourage nontraditional and progressive thinking Prefer to work on specific jobs for their expertise Prefer to work on specific jobs for their expertise Listen to well-reasoned, rational and coherent argument Listen to well-reasoned, rational and coherent argument Appreciate competent and capable yet modest members Appreciate competent and capable yet modest members Concerned with flaws and miscalculations Concerned with flaws and miscalculations Ask many questions, scrutinize facts, explore theories Ask many questions, scrutinize facts, explore theories Discover solutions scientifically and systematically Discover solutions scientifically and systematically Devote extra time to perfect and can lose track of time Devote extra time to perfect and can lose track of time May have difficulty chitchatting and socializing May have difficulty chitchatting and socializing Thrive on making sense of the unintelligible Thrive on making sense of the unintelligible

© 2005 Competitive Excellence Orange team member Bold energetic and action oriented Bold energetic and action oriented Adds spark to a team Adds spark to a team Focus on results; the end justifies the means Focus on results; the end justifies the means Enjoy persuading and negotiating with team members Enjoy persuading and negotiating with team members Will maneuver people and circumstance to advantage Will maneuver people and circumstance to advantage Rules and guidelines are viewed as restrictions Rules and guidelines are viewed as restrictions Direct and straightforward Direct and straightforward What the project or process to be fun/stimulating What the project or process to be fun/stimulating Avoid boring meetings and prolonged discussions Avoid boring meetings and prolonged discussions Compel others to move at a faster pace Compel others to move at a faster pace Keep their eye on the prize Keep their eye on the prize Troubleshoots crises swiftly and quickly Troubleshoots crises swiftly and quickly Promote independence and freedom to act on impulse Promote independence and freedom to act on impulse Will use humor and build camaraderie Will use humor and build camaraderie Prefer a lighthearted environment Prefer a lighthearted environment

© 2005 Competitive Excellence More on our brain Left Brain Right Brain Recognizes serial events Interprets simultaneously 1000 words The picture Specializes in Text Specializes in context Focuses on what is said Focuses on how it’s said Good at analysis Good at synthesis Grasps the detail Grasps the big picture

© 2005 Competitive Excellence Where are we headed??? Agricultural Age Agricultural Age Industrial Age Industrial Age Information Age Information Age Conceptual Age Conceptual Age

© 2005 Competitive Excellence The Conceptual Age- compassion/care The age of high concept/high touch The age of high concept/high touch No longer IQ- it’s now EQ No longer IQ- it’s now EQ Left Brain to Right Brain Left Brain to Right Brain From MBA to MFA From MBA to MFA Thought processes becoming metaphorical Thought processes becoming metaphorical

© 2005 Competitive Excellence Facial Expressions 7 basic human emotions have clear facial signs: Anger Anger Sadness Sadness Fear Fear Surprise Surprise Disgust Disgust Contempt Contempt Happiness Happiness

© 2005 Competitive Excellence Men versus women Women are better at reading facial expressions and detecting lies Women are better at reading facial expressions and detecting lies Women’s brain are hard-wired for empathy Women’s brain are hard-wired for empathy Men’s brain for understanding in building systems Men’s brain for understanding in building systems Men Systemize and Women empathize Men Systemize and Women empathize

© 2005 Competitive Excellence The Age of Gaming Work is left brain Play is right brain Work is left brain Play is right brain Left is logical and limited Left is logical and limited Right is unlimited Right is unlimited Right brain appreciates humor involving incongruity and surprise Right brain appreciates humor involving incongruity and surprise Video games are great for learning- not memorizing isolated facts but connecting & manipulating Video games are great for learning- not memorizing isolated facts but connecting & manipulating

© 2005 Competitive Excellence Working together Albert Einstein- “ Games are the most elevated form of investigation” Left Brain- Maze Right Brain- Labyrinth -Disorienting - Centering “People who laugh together can work together” “If you had $20 million in the bank or 10 years to live- would you be doing what you are doing???

© 2005 Competitive Excellence Don’t Just Stand There, Sell Something! Thank You!!!