SURFnet Detective …reducing an amount of problems with network access and services by an end user tool…? Rhodos, Greece - 7/6/2004 Bart Kerver

2 SURFnet Detective - Main Every day usage of network shifting towards advanced demanding broadband applications targeted at (lots of) end-users; The amount of configurations of computers combined with a multitude of configurations for local networks, gives a potential huge amount of problems with network access and services; Several institutes and NRENs have same problems, focus on solution that is portable and can be customized: your own Detective Service;

3 SURFnet Detective - Overview

4 SURFnet Detective – live demo LIVE DEMO

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6 SURFnet Detective – End users “End user targeted network information gathering tool” Simple GUI, targeted at ‘non-technical’ users; GUI wraps standard tools: like Iperf, ping, dig eg.; Multilingual using catalog files; Links to knowledge bases for ‘self-support’; Secured auto update using signed updates; Logging to repository for remote help/debugging; Cross-platform client (Windows, Linux, FreeBSD, Solaris).

7 SURFnet Detective - Administrators “Network operator & helpdesk targeted support tool ” Cross-platform server (Windows, Linux, FreeBSD, Solaris) Open source based on GNU GPL Web based configuration (servers, tests); Services and tests tailored per institute; Logging to database, with three levels of privacy Extended tests: all tests scriptable, create own tests with dependencies (“if … then … else…”);

8 SURFnet Detective - scripting "SURFnet Videoportal (SVP)" “This module test for abilities to use SURFnet VideoPortal." [ if failed? IPv4-connectivity-test [ fail "SVP requires IPv4 connectivity!" ] if ipv4-connectivity-test/packet-loss > 0.8 [ fail "Too much packetloss (> 0.8%)" ] if udp-tests/jitter > 9 [ fail "Too much jitter (> 9 ms) to receive SVP streams correctly." ] if failed? nat-test [ fail "SVP requires a global IP-address, you are using NAT!" ] custom-ping-svp: ipv4-connectivity-test [host-address: "svp.surfnet.nl"] custom-ping-videostream: ipv4-connectivity-test [host-address: "videostream.surfnet.nl"] if failed? custom-ping-svp [ fail "You are unable to reach the SVP Webportal." ] if failed? custom-ping-videostream ….

9 SURFnet Detective - Customization “Tailoring the toolbox for your own Detective Service ” Adapt configuration for local network and services and distribute belonging clients; Create own extended tests (scripted tests); Adapt test descriptions, Knowledge Bases e.g.; Add a locale for the multilingual engine; Change ‘branding’ for look and feel, add logos e.g.

10 SURFnet Detective - references Project webpage: Location of the latest (beta!) setup: Contact: