Praba Nair Director, KDi Asia Singapore

2 nd International KM Conference 12–14 Feb 08Page 2 APO Framework “For achieving innovation, the most relevant tool is no longer quality control or quality management. It is knowledge management in its broadest sense, with value creation being the most relevant”. Mr Shigeo Takenaka Secretary General, APO IPC 2007 Background

2 nd International KM Conference 12–14 Feb 08Page 3 APO Framework Commenced in September 2007 Representation from APO, China, India, Japan, Malaysia, Philippines, Singapore, Thailand and Vietnam (practitioners and academics) Develop a framework that is applicable for APO member countries Easily understood by APO member countries Easily understood by APO member countries Can be applied in any country and industry Can be applied in any country and industryBackground

2 nd International KM Conference 12–14 Feb 08Page 4 APO Framework Development Team APOMr. Kamlesh Prakash Programme Officer, Research & Planning Department, APO Republic of China Dr. Chen Chia Shen Professor, Graduate Institute of Business Administration, College of Management, National Taiwan University IndiaDr. Vinay Kumar Nangia Professor & Head, Department of Management Studies Indian Institute of Technology, Roorkee JapanDr. Tomohiro Takanashi Executive Vice President Knowledge Management Society of Japan MalaysiaMrs. Rokiah Aziz Manager, Management Information Systems National Productivity Corporation PhilippinesDr. Elizabeth Manuge Executive Vice-President & Fellow Development Academy of Philippines SingaporeMr. Praba Nair Director, KDi Asia ThailandDr. Phasukyud Prapon Director, Communication and Learning Networks The Knowledge Management Institute VietnamMrs. Vu Hong Dan Head of Productivity Research Division Vietnam Productivity Centre

2 nd International KM Conference 12–14 Feb 08Page 5 APO Framework Emphasize the importance of KM to organizational success Provide a simple introduction to KM Highlight the critical factors for the successful implementation of KM Assist APO member countries in leveraging KM for their benefit Purpose of Framework

APO KM Definition

2 nd International KM Conference 12–14 Feb 08Page 7 APO Framework Proposed APO KM Definition KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.

2 nd International KM Conference 12–14 Feb 08Page 8 APO Framework Proposed APO KM Definition KM is an integrated approach of creating, sharing and applying knowledge to enhance organizational productivity, profitability and growth.

2 nd International KM Conference 12–14 Feb 08Page 9 APO Framework Tagline … simplified definition Using Knowledge to increase Productivity, Profitability and Growth

APO KM Framework

Create Share Apply Identify Store O UTCOMES KNOWLEDGE P ROCESS A CCELERATORS People Processes Leadership Technology Vision Mission Quality Profitability Productivity Growth Organizational Capability Societal Capacity Individual Capability Learning Innovation Learning Innovation APO KM Framework

2 nd International KM Conference 12–14 Feb 08Page 12 APO Framework APO KM Framework Starting point of the framework is the vision and mission of the organization There are three levels in the framework: Accelerators (drivers and enablers) Accelerators (drivers and enablers) Knowledge Process Knowledge Process Outcomes Outcomes

2 nd International KM Conference 12–14 Feb 08Page 13 APO FrameworkAccelerators Accelerators tend to ‘accelerate’ and speed up the KM initiative in the organization Four accelerators identified: Leadership Leadership People People Processes Processes Technology Technology

Create Share Apply Identify Store O UTCOMES KNOWLEDGE P ROCESS A CCELERATORS People Processes Leadership Technology Vision Mission Quality Profitability Productivity Growth Organizational Capability Societal Capacity Individual Capability Learning Innovation Learning Innovation APO KM Framework

2 nd International KM Conference 12–14 Feb 08Page 15 APO Framework Knowledge Process Refer to the knowledge development and conversion processes Five stages in the knowledge process: Identification Identification Creation Creation Storage Storage Sharing Sharing Application Application

2 nd International KM Conference 12–14 Feb 08Page 16 APO Framework Learning & Innovation Knowledge process enables learning and innovation at all levels and areas in the organization New products, services, processes, markets, technologies and business models Build individual and organizational capability leading to societal capacity

2 nd International KM Conference 12–14 Feb 08Page 17 APO Framework Knowledge Management Outcomes Expected outcomes: Individual Capability Individual Capability Organisational Capability Organisational Capability Societal Capacity Societal Capacity Leading to: Productivity Productivity Quality products and services Quality products and services Profitability Profitability Growth Growth

APO KM Implementation Approach

Deploy Discover Design Develop APO KM Implementation Approach

2 nd International KM Conference 12–14 Feb 08Page 20 APO Framework APO KM Implementation Approach Discover Knowledge needs and gaps identified Knowledge needs and gaps identifiedDesign Pilot KM projects identified and designed Pilot KM projects identified and designedDevelop Implementation of pilot projects Implementation of pilot projectsDeploy Organization-wide implementation Organization-wide implementation Page 20

2 nd International KM Conference 12–14 Feb 08Page 21 APO Framework Next Steps Build capability of NPOs Develop KM training curriculum

Praba Nair Thank You