Automation, Expert Behaviour & Motivation Capt Craig Mitchell Training Manager – Airbus, Emirates Airline ©2015 Emirates. All Rights Reserved.

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Presentation transcript:

Automation, Expert Behaviour & Motivation Capt Craig Mitchell Training Manager – Airbus, Emirates Airline ©2015 Emirates. All Rights Reserved.

What is wrong with this picture?

Fail safe?

The Assumption…The Reality… Introduction =≠

Improvements we make to automation capability and interfaces matter less than improvements we make to the expertise of the user.

Buffalo-Niagra 2009

Are you an Expert? Well…?

Are you an Expert?

Motivation

Contrasting Behaviours

Example

Optimal Outcome Likely Optimal Outcome Possible Exposure – Normal and Abnormal Operations Career Choice, Luck Education, Background Individual Influence Publications, Accident reports, Formal/informal gatherings Extrinsic Motivation Line Ops, Training Organizational Influence Flying Hours Inherent Traits (Raw Ability) Abnormal/Emergency EventExpertiseExperience Selection Learning from Others Story telling Metaphor Self-Learning Deliberate Practice Intrinsic Motivation

Expert Behaviour Learning from Others Story telling Metaphor Self-Learning Deliberate Practice Intrinsic Motivation

Motivational Theories

Csikszentmihalyi’s Flow Model

Zurich GLS Autoland

Thank you Capt Craig Mitchell Training Manager – Airbus, Emirates Airline ©2015 Emirates. All Rights Reserved.

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