1 Software Support Online: Self-Solve Knowledge Search HP Software Support Kirk McKee

2 Software Support Online: Case Manager HP Software Support Kirk McKee

3 The HP Services Zone Weird Las Vegas Challenge!

4 You could win…

5 How Weird Is Las Vegas? A.Female Elvis impersonators B.Traffic cops C.Snake charmers D.Virgins Brazilian born Medusa Sedusa is one of Las Vegas’ most colorful:

6 How Weird Is Las Vegas? A.Female Elvis impersonators B.Traffic cops C.Snake charmers D.Virgins Brazilian born Medusa Sedusa is one of Las Vegas’ most colorful:

7 How Weird Is Las Vegas? A.Eating marshmallows B.Stacking playing cards C.Collecting stuffed chipmunks D.Attending Cher’s nightclub act Las Vegas’ Bryan Berg is a world record holder for:

8 How Weird Is Las Vegas? A.Eating marshmallows B.Stacking playing cards C.Collecting stuffed chipmunks D.Attending Cher’s nightclub act Las Vegas’ Bryan Berg is a world record holder for:

9 You could win…

10 You could win…

11 There are over 15,000 miles of neon tubing in Las Vegas How Weird Is Las Vegas? True or False? TRUE!

12 Help Begins and ends with HP! How Weird Is Las Vegas? True or False? TRUE! HELP

14 Modernizing Your IT environment Delivering Secure and continuous Data Application Availability Increasing Service Levels Within Budgetary Restraints Transitioning to Cloud Delivery Models and Reducing Datacenter Footprint HP Addresses Your Challenges:

15 Software Support Online: Self-Solve Knowledge Search HP Software Support Kirk McKee

16 What is Self-Solve? –Allows you instant access to the collective knowledge of HP Support –Lets you access the HP Knowledge Base for Technical solutions (user guides, knowledge docs, known issues, quick workarounds) Manuals (download, view online) Patches (with detailed info on specific fixes)

17 But the Support engineers can do that for me! –Access info instantly, no waiting for engineers –While searching for info in one area, you may run into articles in other areas of interest to you, a great way to learn –Instant access available 24 x 7

18 Ok, I'll check it out when I get around to … –Now that you have just learned how easy it is to conduct a search, try it soon while your memory is fresh –In the same amount of time it took you to open a support case, you could have already had the solution from Self-Solve. –Impress your management by answering complex questions on HP products. Don’t worry we won’t tell them where you got the answer ;-)

19 Call to Action –Speak to a HP Software Support Professional if you have any questions or need any assistance –Start using HP’s Self-Solve Knowledge Search today!

20 You could win…

21 The HP Services Zone Weird Las Vegas Challenge!

22 MINI-THEATER SCHEDULE Wednesday, June 8 th, :00Application Lifecycle Management on HP SaaS - Antoine Aymer 2:00Jumpstart Private Cloud through Cloud Service Automation Success –Eric Moore

23 MINI-THEATER SCHEDULE Wednesday, June 8 th, :00 Application Security in the Cloud– Taylor McKinley 4:00 Knowledge Matters – Jim Sharp Drive adoption and maximize your ROI 5:00Connect: HP Software Solution Community- Heather Caldwell 6:00Knowledge Matters: Customized Training Solutions for Success – Jim Sharp

24 MINI-THEATER SCHEDULE Thursday, June 9 th, :00 Leveraging the Value of the IT Performance Suite– Andy Cheong 10:00 Simplified: HP Software Premier Services– Christina Gentile 11:00Application Lifecycle Management on HP SaaS - Antoine Aymer 12:00IT Transformation and Cloud Computing as Part of Your Hybrid Delivery Strategy – Louise Ng/Ulrike Halmer

26 LAS VEGAS, NEVADA JUNE 6 TH -10 TH

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29 The HP Services Zone Weird Las Vegas Challenge!

30 The HP Services Zone Weird Las Vegas Challenge!