Hitachi Capital Consumer Finance Learning and Development

How to use CreditMaster2 Hitachi Capital Consumer Finance What we do… We have dedicated training managers to develop bespoke training packages Continuous improvement strategy to enhance training Production of finance guides to act as general instruction manuals Monitoring results of training on an ongoing basis Versatile delivery methods to suit your requirements E-learning system for flexible training Agreement completion How to use CreditMaster2 Successful selling Finance Theory

Hitachi Capital Consumer Finance Training Delivered in Q1 We provided 370 hours worth of retailer training in Q1 which included: Selling skills Loan product training Finance confidence “This was the first time I had seen activities used and these proved to be extremely beneficial. The DC’s certainly demonstrated a confident level of understanding when we followed up with system training a week later”

Other Training Material Hitachi Capital Consumer Finance Current Training Materials We have a range of online training materials including: CreditMaster2 Cancellations process Consumer Credit Directive Training CreditMaster2 E-learning module and video To use the online training please visit www.creditmaster2.co.uk username: Hitachi | password: Training Other Training Material If you do not have internet access we have a range of training material including finance guides that we can provide you with. If you would like any further information please email:annabel.shaw@hitachicapital.co.uk

Hitachi Capital Consumer Finance What we’re working on Selling Finance Confidently A training course designed to boost your staffs confidence in selling finance. We will provide the relevant product training and sales techniques to make them familiar and comfortable with the process. Loan Amend Training An online training course that will give you all you need to know about the new Loan Amend functionality. Fraud Awareness Training All the information and advise you will need to ensure your staff are vigilant when it comes to dealing with fraud.

Hitachi Capital Consumer Finance Retailer Testimonials “The recent training sessions to help up-skill its existing member galleries and those about to join the scheme were well paced; pitched at the right level and delivered with the right tone to suit the sector. Representatives who attended have commented on how much their confidence in offering the finance product has improved.” Mary-Alice Stack Own Art Development Manager, Arts Council England “Customers must be able to make informed decisions when taking out credit, and Hitachi Capital’s highly effective retail training program makes sure this can happen.” Fiona Hoyle Head of Consumer Finance and Fraud, FLA “The training offered is concise, well organised and delivered with enthusiasm.” Paul Yates National Finance Manager, British Gas

Hitachi Capital Consumer Finance Meet the Learning and Development Team Sarah Wood Learning and Development Specialist Sarah is responsible for designing the E-learning platform which is used by both internal staff and retailer clients. Sarah previously worked for Tieto where she designed and delivered systems training. Annabel Shaw Learning and Development Coordinator Annabel is responsible for providing comprehensive administrative support to the L&D team. Annabel works closely with HR and Training Administration to ensure communication, support and consistency. Prior to this Annabel worked as a PA to a General Manager and HR Administrator at a stylish boutique hotel in Leeds’ bustling financial district. Lucy Clarke Learning and Development Specialist Lucy is responsible for designing, implementing and delivering training to both internal staff and retailers. Lucy Previously taught French and English in a secondary school and has spent a number of years working for an Investment Bank in the Learning and Development department.