Reservation Aliño, Juan Miguel M.3H4

What is a Reservation? Advance request for available space and services at sometime in the future A reservation, is in fact, the result of a request from a client, or someone authorized to ask in behalf of the client, that a specific travel product to be set aside, or reserved, for the intended user

3 Steps When Scheduling & Making a Reservation 1 st - consult the appropriate manuals in order to plan the client’s journey 2 nd - contact the reservations offices of the carriers or other suppliers involved. (Quality control). We verify availability, cost, and condition 3 rd - as you verify, you can also reserve the services that your clients require

Automated & Non-automated

Manual / Non- Automated The traditional way of placing reservation before the advent of e- commerce and the Internet Involves direct contact with supplier’s staff by mobile or regular phone

Manual / Non- Automated Time consuming process Prone to error Information is difficult to transmit within the carrier system and to other carriers

Manual / Non- Automated Sector/Leg Required. Sectors being traveled, that is point of origin to point of destination Date of Travel Flight Number/Class Passenger(s) Name and how many passengers (adults/children – with corresponding ages) or seats are being reserved)

WAITLISTED? UNAVAILABLE? Manual / Non- Automated

Passenger(s) Names and Number Inclusive Dates – “early arrival” and “late departure” Rooms Breakdown Arrival / Departure Information Meals Required Special Function/Activities (if any) Form of Payment Manual / Non- Automated

Introduced by the use of correspondence and involve writing to the address of the supplier and receiving a reply from a department or individual Electronic Reservation

Internet - Expedia Electronic Reservation

Automated means that the System or the agency is linked to some sort of specially designed computer

Are made through a global distribution system wherein the supplier is a member Provides availability of service first Automated

Computer Reservation Systems A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel Global distribution systems (GDS) - major CRS operations that book and sell tickets for multiple airlines

Airline Reservation System Part of the so-called Passenger Service Systems (PSS), which are applications supporting the direct contact with the passenger

Amadeus Computer reservations system or global distribution system, owned by the Amadeus IT Group with headquarters in Madrid, Spain Train travel, cruises, car rental, ferry reservations, and hotel rooms

Sabre A computer reservations system/global distribution system (GDS) Airlines, railways, hotels, travel agents and other travel companies

Galileo A computer reservations system owned by Travelport As of 2002, it had a 26.4% share of worldwide CRS airline bookings In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms

KIU A computer reservations system CRS and global distribution system GDS Used by airlines, travel agencies and hosted airlines GSAs worldwide

FIN… BON VOYAGE!