INFORMATION TECHNOLOGY SURVEY RESULTS Presented by: Jim Campbell Daniel Drummond Donnie Rife Virginia Association of Counties NOVEMBER 11, 2008

Survey Overview Prepared by Northrop Grumman and the Virginia Information Technologies Agency through its Information Technology Infrastructure Partnership Distributed to Board of Supervisors and County Administrators, IT professionals and other professionals across Virginia in September to gauge interest in the importance of bringing new IT solutions into Virginia’s county operations and services 80% participation rate across the Commonwealth’s counties with 76 counties participating Garnered a total of 103 responses (some counties had a greater participation rate among survey recipients)

Participating Counties Albemarle DickensonKing GeorgePrince Edward AlleghanyDinwiddieLancasterPrince George AmeliaEssexLeePrince William AppomattoxFairfaxLoudounPulaski Arlington FauquierLouisaRappahannock AugustaFloydMadisonRoanoke BathFluvannaMathewsRockbridge BotetourtFrederickMiddlesexRockingham BuchananGilesNelsonScott Campbell GloucesterNorthamptonStafford CarolineGoochlandNorthumberlandSurry CarrollGraysonNottowaySussex CharlotteHenricoOrangeWarren ClarkeHighlandPageWashington CraigIsle of WightPatrickWestmoreland CulpeperJames CityPittsylvaniaYork CumberlandKing and QueenPowhatan

Survey Results

What is your position?

In general, how would you rate your county's use of technology and the Internet to deliver services? 60% of respondents noted positive use of technology within their counties.

Do you feel your citizens will expect more use of technology and integrated technology solutions in the future? 74% of respondents feel that citizens will expect more use of technology and IT in the future.

If it did not require additional outlay, for which of the following would you consider using an outside vendor to help provide services electronically to your county ?

Additional Responses “These services are better provided in-house" “We are already using outside vendors for many of the above items” “Data Storage, Document Imaging & Archiving” “E-Discovery” “We already do most of these – we currently do a start-up of 311 services” “Need urgent assistance in acquiring affordable county-wide Internet service” “Broadband assistance” “We need to improve high-speed access first” “We will have a service for citizen alert with our new 911” If it did not require additional capital outlay, for which of the following would you consider using an outside vendor to help provide services electronically to your county?