Industrial Registration at EPAC06 Dan Faircloth. Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Talk Overview The Online Registration Process What.

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Presentation transcript:

Industrial Registration at EPAC06 Dan Faircloth

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Talk Overview The Online Registration Process What Actually Happened? - Case Study 1 - Case Study 2 - Case Study 3 Summary Recommendations

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 The Online Registration Process

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

Payment Options 1. Credit Card

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

Payment Options 1.Credit Card 2.Bank Transfer, Cheque, Cash Wait until money arrives in bank account, or arrives via post.

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

Taking Payments- RAL Cash Office Tina Stocks Richard Law

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Payment Options 1. Credit Card

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

Manually Take Credit Card Payment by Typing in Details

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

Payment Options 1.Credit Card 2.Bank Transfer, Cheque, Cash

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007

What Actually Happened?

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter PA SPMS Web Browser ? Case Study 1

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Manager Marketing Manager CEOPA SPMS ? ! Sorry, Nothing I can do! Case Study 1

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Manager Marketing Manager CEOPA SPMS ! Case Study 1

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter SPMS Case Study 2 ?! Excel Spread Sheet

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Marketing Manager CEOIndustrial Exhibit Manager SPMS Case Study 2 Excel Spread Sheet Additional Staff Technical Manager Finance Officer Banquet Ticket Refund

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 CEOIndustrial Exhibit Manager Invitation Letter SPMS Case Study 3 Excel Spread Sheet Marketing Manager Additional Staff Technical Manager RAL Cash Office

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Industrial Exhibit Summary Total Success: all the booths were sold and a waiting list was required. For 30% of the booths the booth booker was not the main delegate. For 20% of the booths the original booth booker not present.

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Of 50 Booths, 6 companies took two booths. The ownership of one of the booths changed via a bilateral agreement. Only 5 companies were able to register and pay without any interaction with the industrial exhibit manager.

Dan Faircloth EPAC08 Team Meeting 2 nd March 2007 Key Recommendations System must be able to: Allow Industrial Exhibit manager to change every aspect of the booking. Manage Refunds.