N. B. Handy Recruitment & Hiring Processes

Overview of N. B. Handy HVAC, Roofing, Sheet Metal, Machinery Established 1891 Privately Owned ~$ Million Sales (includes latest acquisition) ~460 Employees 19 Physical Locations

Needs Assesment & Search for Candidate Establish Need for Position – replacement vs. new; full-time vs. part-time Internal Posting –Intranet: 4-5 Days Current Employee References Monster (8K/year) –Unlimited national search –10 Job postings per year

Search for Candidate Professional Associations – Job Posting Area –NRCA –AWL –VARC Newspapers – dependent on job (clerical, warehouse)

Interview Process Resumes Screened by HR –Move non-qualified candidates to deny status Manager screens remaining –Interviews Phone Manager to Candidate face-to-face Panel (dependent upon position)

Hiring Process Manager controls process –All correspondence with interviewees HR responds to all candidates –Basic letter of notification VP of HR oversees ALL offer letters HR & IT work together –Setup of new employee

Testing McQuaig Survey – Corporate, Management & Sales –Personality & behavioral assessment Employee Selection Questionnaire – Drivers & Material Handlers –Simple test to determine behavioral tendencies –Ability to perform mathematical functions

New Employee Mandatory Testing –Background Check –Credit Checks –Drug Testing Mail/ new candidate forms –Completed & returned prior to start date

New Employee NEO Program –1 month in duration (generally) –Online courses (E-Learning environment) – 17 Courses –Warehouse visit –9 Interviews 1 HR 2 OP/WHSE 3 Organizational 3 Historical

Follow-up HR contacts new employee 1 month after employment initiated –General impressions 90 Day Review Process with Manager/Supervisor

Sales Trainee Program 2-3 College Fairs –$ per fair –Collect resumes –Remain engaged with potential candidate –Promote NB Handy Company brochure Video Table-top Display –Choose colleges that have programs that could be potential fit – ex: Logistics Program

Retention Training/Education –E-learning - everyone, Conferences – job specific –AOP (Achieving our Potential) – recognition of Excellence –TAP (Tuition Assitance Program) –Sales DPS (Dimensions of Professional Selling) PTN (Pathways to Negotiation) –IT Flexible Schedules, Telecommuting