Compaq Global Services Solutions for eGovernment Dan Bell Customer Service State and Local Government

Knowledge Management Global Value Chain Customer Relationship Management NonStop ™ eGovernment Infrastructure... SOLUTIONS eGovernment IT Infrastucture Availability Performance and Management Security CustomerNeeds Compaq and Partner Solutions Plan, Design, Implement and Manage

HIGH AVAILABILITY is our business AlphaServers 8-Way ProLiant Servers Himalaya Integrity NonStop ™ Himalaya NonStop ™ Integrity Compaq Services high performance, high availability Compaq Services high performance, high availability Scalability Manageability SoftwareNetwork sLinux OpenVMS

What do these States have in common? 4 Compaq Global Services and Success in a 24x7, eGovernment marketplace

Services to Support the Solution Solutions to Support eGovernment CarePaq and Priority Services Simple Service Packages to Uplift or Extend Hardware Warranties. Also, Installation and Startup Services Standard Contractual Hardware and Software Services Protecting Your Investment After the Warranty Compaq Assisted Services IT Support Services Helping to Get your Infrastructure Support Requirements Met Seats Management A innovative Approach to Acquiring Technology and Services

Types of Assessment/Healthcheck Services TCO Assesment Availability Assessment Availability Review Availability Partnership System Healthcheck Network Healthcheck Internet Security Healthcheck

Asset Management  Rapidly-expanding/shrinking number of IT assets  More asset types –PCs and Laptops, Plotters, Printers –Handheld PC’s and PDA’s –Servers –Network products –Storage products –Complete storage systems, i.e., SANs

Asset Management from Compaq Global Services will offer solutions based on: AssetCenter Infrastructure Desktop Discovery (IDD) Infrastructure Network Discovery (IND) Get.Resources! Global Services Compaq Global Services will provide: Implementation Consulting and Planning Installation and Configuration Startup Services On-going Support

Planning - Deployment - Manage & Support Planning - Deployment - Manage & Support Planning - Deployment - Manage & Support Planning - Deployment - Manage Planning - Deployment - Manage & Support Hubs Desktop Application Servers Application Servers handheld Print Servers Print Servers Internet Exploding into the Network... Routers Wireless Storage Firewall Web Server File Servers File Servers SAN eProcuremen t Financial Reporting IT Auto Discovery And Tracking SW License Tracking And updates Asset Management

Complete AssetCenter Capabilities Asset Data Discovery Reporting Physical Attributes Electronic Distribution Version Tracking License Tracking IMAC Data AssetCenter eProcurement New Equipment Upgrades New Software Lease Agreements Services Detailed Cost Tracking Expense Allocations Contract Status Lease Status Services and Warranty Interface to ERP, HR, Help Desk, System Management, etc.

11 Definition of Seats Management  Compaq Customer Services assumes responsibility as the services ‘Prime Contractor’ for a wide array of IT support functions  Managed Services combines multiple point services in a cohesive service solution focused on the support of a customer’s IT infrastructure  Managed Services integrates all key Customer Services offerings including Lifecycle Services

Managed Services helps customer address key organizational challenges Recent Information Week Survey of 250 IT Executives: Some key organizational challenges:  Provide adequate IT support to Users  Negotiate purchase or support agreements  Manage relationships with multiple vendors  Outsource IT functions  Keep up with pace of change Seats Management