1 Requisition Management – Survey Results CareerXroads Colloquium – Chicago August 5 & 6

Purpose Gain an understanding of how different organizations manage their requisition workload.

Questions 1.The employee population being served by your organization is (1,000, 5,000, 10,000, etc.) is. 2.Your Industry (e.g. consumer products, IT, banking, telecommunications, etc.) is. 3.Your Talent Acquisition Organization (Staffing org) is primarily Centralized or Decentralized? 4.Your 'Service Model' is High Face Time or Low Face Time (see definition below) 5.Recruiters are assigned 'customers'/hiring managers by function (e.g.engineering, marketing), by location (e.g. facility, regional) or other? 6.The Average Number of Active Hiring Managers per Recruiter per Month is. 7.The Average Number of Active Requisitions (Managed) per Recruiter per Month is. 8.The Average Number of Hires per Recruiter per Month is 9.Approximate number of Recruiters is. 10.Approximate number of Sourcers is. 11.Approximate number of additional Support Staff is.

Participants 23 Companies Participates uComerica (Financial Services) uPepsiCo (Consumer) uGE Capital (Finance / Commercial Real Estate) uT-Mobile (Telecommunications) uAventis (Pharmaceuticals) uSprint (Telecommunications) uJohnson & Johnson (Pharmaceuticals / Device / Consumer) uDuPont (Science) uVanguard Group (Financial Services) uJPMorganChase (Financial Services) uCingular Wireless (Telecommunications) uPitney Bowes (Business Communications) uNCR (Computer Hardware / Software) uThe Gillette Company (Consumer) uGetronics (IT Services) uMITRA (Non Profit) uMerck & Co. (Pharmaceuticals) uMicrosoft (Software) uFirst Energy (Energy generation and Delivery) uKraft (Consumer) uWachovia (Financial Services) uEdward Don & Co. (Wholesale Distribution) uTexas Instruments (Semiconductor) Company Population Range – 1,000 to 100,000+ Average – 10,000

Trends Q3 – Centralized vs. Decentralized o 14 Centralized 13 – High Face Time ; 3 – Low Face Time ; 1 – Mix of High and Low o 5 Decentralized 0 – High Face Time ; 4 – Low Face Time ; 1 – Mix of High and Low o 4 Mix (e.g. Exempt Centralized and Non Exempt Decentralized or Strategy / Technology Centralized and Tactical Decentralized) Q4 – High vs. Low Face Time o 11 High Face Time o 9 Low Face Time o 3 Mix (e.g. position driven – exempt high face time and non exempt low face time)

Trends Q6 – Average Number of Hiring Managers per Recruiter per Month o Overall Range – 5 to 35 (for retail 50 to 100+) Mean – 17 Mode – 15 (5 occurrences) o Low Face Time Range – 10 to 30 (all retail had low face time or mix) Mean – 18.2 Mode – 15 (3 occurrences) o High Face Time Range – 5 to 35 Mean – 16 Mode – 10 (4 occurrences) Note – Responses averaged to enable mean and mode calculations (e.g considered 12.5 for purposes of calculation)

Trends Q7 – Average Number of Requisitions per Recruiter per Month o Overall Range – 10 to 40 (for retail 70 to 300) Mean – Mode – 20, 25, 30 and 35 (3 occurrences) o Low Face Time Range – 12 to 40 Mean – 25 Mode – 25 (3 occurrences) o High Face Time Range – 10 to 40 Mean – 26 Mode – 25 and 30 (3 occurrences) Note – Responses averaged to enable mean and mode calculations (e.g considered 12.5 for purposes of calculation)

Trends Q8 – Average Number of Hires per Recruiter per Month o Overall Range – 3 to 30 (retail up to 75) Mean – 9.7 Mode – 7 and 15 (3 occurrences) o Low Face Time Range – 5 to 30 Mean – 11.9 Mode – 5 and 7 (2 occurrences) o High Face Time Range – 3 to 30 Mean – 8.5 Mode – 7 and 15 (3 occurrences) Note – Responses averaged to enable mean and mode calculations (e.g considered 12.5 for purposes of calculation)

Trends Q9 – Number of Recruiters o Three size Companies have approximately 100 recruiters o One size Company has 300 recruiters o For the remaining organizations (less above 4), oOverall Range – 2.5 to 50 Mean – 8.1 Mode – 3 (3 occurrences) oLow Face Time Range – 3 to 20 Mean – 10 Mode – 20 (2 occurrences) oHigh Face Time Range – 2.5 to 50 Mean – 6.9 Mode – 3 and 14 (2 occurrences) Note – Responses averaged to enable mean and mode calculations (e.g considered 12.5 for purposes of calculation)

Trends u Q10 – Number of Sourcers o 13 of the organizations have sourcers as part of their structure o 11 of the 13 have between 1 and 5 sourcers o 2 of the 13 have 11 and 12 sourcers respectively. Both these organizations have in excess of 90,000 employees o Both high and low face time organizations operated with and without sourcers as part of their structure u Q11 – Number of Support Staff o All 23 organizations have dedicated support staff o Range was between 1 and 100+ o Overall mean was 8.9 per organization o Low face time mean was 17.9 per organization -Less two organizations with 90,000+ employees, mean is reduced to 5.1 o High face time mean was 9.7 per organization

Conclusions uNo formula for an organization to use when determining how to manage requisitions. uMany variables exist within organizations that are not captured, including culture, talent, environment (internal and external), tools (e.g. ATS), etc. uWhile majority of respondents indicated a centralized high face time approach, the impact this approach had on the average number of hiring managers and requisitions per recruiter was negligible. uLow face time organizations, operating in centralized and decentralized models, had an average of approximately 3 more hires per month per recruiter. uQuestions for Organization to ask themselves; oWhat is the cost of having recruiters operate with 25 requisitions and 17 managers per month? Where is the balance between short term productivity or longer term burn out? oWhat determines a good model? Customer satisfaction, low cost, hires, etc.