© ChevronTexaco 2003 Global Aviation Welcome to BASIC Behavioral Approach to Safety Improvement in ChevronTexaco

2 B ehavioral A pproach to S afety I mprovement in C hevronTexaco

3 Systematic approach to identify and close gaps Assessment Planning Review Implement Leadership/ Accountability Vision and Strategic Objectives Tied closely to the business planning process SafetyRelEnvEff World Class Performance Health Management System Operational Excellence Safety, Environment, Health, Reliability and Efficiency

4 Monitor & Reinforce Benchmarking Process Assessment Facility Assessment Leadership Assessment Vision and Strategic Objectives Assessment Planning Review Implement Leadership/ Accountability Prioritized Gaps 3-5 Yr Plan for World- Class OE Performance Targets Tactical plans Progress Toward World-Class Targets, Action Plans, Progress Toward 3 Year Objectives, Periodic Process Certification World-Class Expectations Tenets of OE OE Elements OE Management System

5 A, B, C & D : Injuries, Accidents, Spills, Efficiencies Operational Excellence Safety, Environment, Health, Reliability and Efficiency

6 Fatal Fire at DIA

7 1.Recognize that there is a behavioral component in at least 85% of accidents, consisting of both: Safe and at-risk behaviors on the part of employees Leadership behaviors by supervisors and management that either foster or inhibit safety 2.Be built on a solid foundation of management & employee agreement that: Facilities are basically safe Safety procedures are adequate Safety training is effective The BASIC process has been designed to: Principles of BASIC

8 What is a behavior? Behavior = an observable act (not attitude)

9 Phone Rings Answer Phone Have Conversation BA AntecedentBehavior What precedes the behavior. The observable act. C Consequence What directly follows the behavior. Applied Behavioral Science

10 C FILTERFILTER B A Applied Behavioral Science Phone Rings Possible Consequences Answer or Not Answer Phone

11 Procedure requires hearing protection when fueling aircraft. Employee works without using hearing protection. Feels more comfortable. Can hear better. Exposure to damaging noise levels. CBA AntecedentBehaviorConsequence Applied Behavioral Science

12 He has read or been educated about harmful effects of smoking Person continues to smoke Gets his nicotine fix Feels good – relaxed, rejuvenated. Suffer from Lung cancer and/other respiratory problems CBA AntecedentBehaviorConsequence Applied Behavioral Science

13 Characteristics of Consequences Quality Timing Certainty Positive vs. Negative Immediate vs. Future Certain vs. Uncertain

14 Which Consequences are Stronger? Hears better – now More comfortable Hearing Loss Positive Negative Immediate Future Certain Uncertain Gets his nicotine fix Rejuvenated Lung Cancer/Others NOT WEARING HEARING PROTECTION Positive Negative Immediate Future Certain Uncertain SMOKING

15 Near Misses Minor Injuries Serious Injury The Safety Opportunity Iceberg

16 What is a Key Safety Behavior? A Key Safety Behavior is a safe behavior that needs to occur consistently in order to prevent incidents.

17 BASIC PROCESS A structured OBSERVATION PROGRAMME for : Providing positive reinforcement when people work safely/correctly KEY SAFETY BEHAVIOURS Helpful coaching for AT RISK BEHAVIOURS BARRIERS to KSB identified and removed

18 Barriers to Incident-Free Operations 1.Hazards not fully recognized 2.Systems that Hinder Safe Behavior 2.Mixed Priorities (reward and recognition systems that support production over safety) 3.Facilities and Equipment that are Difficult to Operate Safely 4.Training/Cultural Issues (disagreement on safe practices) 5.Personal Factors 6.Personal Choice

19 Time  Lower – Greater  Perception of Danger Awareness or “Safety Sense” Safety Knowledge Hazard Recognition

20 Near Misses Minor Injuries Serious Injury The Safety Opportunity Iceberg

© ChevronTexaco 2003 Global Aviation THANK YOU