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-Government Concept Characteristics Benefits Some popular e-Government projects & Implementation in India e-Education to achieve e-Government Successfully

What is e-Government e-Government can be thought of as "electronic management of the state". One of the most important aspects of e-government is how it brings citizens and businesses closer to their governments. e-Government is defined as a way for governments to use the most innovative information and communication technologies, to provide citizens and businesses with more convenient access to government information and services, to improve the quality of the services and to provide greater opportunities to participate in democratic institutions and processes. e-Education to achieve e-Government Successfully 3

e-Government includes Providing greater access to government information; Promoting civic engagement by enabling the public to interact with government officials; Making government more accountable by making its operations more transparent and thus reducing the opportunities for corruption; and Providing development opportunities, especially benefiting rural and traditionally underserved communities. e-Education to achieve e-Government Successfully

Effects of e-Government Better delivery of government services to citizens, Improved interactions with businesses and industry, Empowering citizens through access to information or more efficient government management, Increased transparency and greater convenience, Reduce corruptions, and costs. e-Education to achieve e-Government Successfully

e-Education to achieve e-Government Successfully

A Triangle Relationship Model among Government, Business and Citizens e-Education to achieve e-Government Successfully

e-Education to achieve e-Government Successfully

Benefits of e-Government To Citizens To Business To The State e-Education to achieve e-Government Successfully

Benefits of e-Government to Citizens More Convenience Better Customer Service Explaining complex policies  Translating English for people who don´t speak it well Providing assistance for disabled or otherwise challenged people Providing up-to-date news. More Information Access e-Education to achieve e-Government Successfully

Benefits of e-Government to Business Lower Costs Services which are more efficient, quicker, accurate, and comprehensive; The enablement of communications with the Council through additional means and in extended hours e.g. Internet, Telephone and Interactive Digital Television; Improved assisted services; and Services that are delivered in remote locations through the deployment of technology and mobile teams. More Information Access e-Education to achieve e-Government Successfully

Benefits of e-Government to the State Increased Efficiency Improved performance management in meeting local and National performance target; Improved cost effectiveness through sharing resources; Improved efficiency; Opportunities for Councils to re-focus on its core business; Improved targeting of services; Reduced cost of service delivery; Increased joined up departmental working; Improved cross County working; Reduced duplication of effort; Opportunity to provide joined-up services; and Increased Esteem Increased Transparency e-Education to achieve e-Government Successfully

Some illustration of e-Government (Worldwide) Web sites of Government departments in many countries. E-procurement in Chile, Philippines. Bhoomi, on-line land records in Karnataka, India; OPEN in Seoul, Korea Cristal-Budget disclosure in Argentina Central Vigilance Commissioner Web site, India Open secrets in US; Public Affairs Council, India Interstate Computerized Check posts in Gujarat, India e-Education to achieve e-Government Successfully

e-Government Functioning In India e-Education to achieve e-Government Successfully

National e-Governance Plan of India Make all Government services accessible to the common man Services to reach the locality Use common service delivery outlets Ensure efficiency, transparency & reliability of services Provide services at affordable costs Goal is to realize basic needs of the common man Scale up investment with support from state governments and private partners e-Education to achieve e-Government Successfully

Focus Areas Public Service Delivery Process Re-engineering & Change Management are critical Radically change the way government delivers services Decentralized Implementation Centralized initiative but decentralized implementation framework Project Implementation in Mission Mode Empowered Mission Teams - professionals & domain people e-Education to achieve e-Government Successfully

Centre for e-governance Show-casing of several important e-governance applications Spread of awareness of various components of National e-Governance Plan (NeGP) The Centre establishes strong links with similar institutions worldwide Repository of best practices through continuous interaction and participation e-Education to achieve e-Government Successfully

The Pillar Model State Wide Area Network (SWAN) with 2mbps connectivity up to sub district level Creation of National and State Data Banks Creation of 100,000 internet enabled Common Service Centers e-Education to achieve e-Government Successfully

Common Service Centers Cost Effective Video, Voice and data content Government Services - e-Government such as birth certificates, utility bills Social Services –Education, Health, Telemedicine Private Services –Entertainment, Financial services etc. e-Education to achieve e-Government Successfully

Common Service Centers Front end delivery point 100,000 centers to be created in 4 years Public-Private Partnership model Total outlay > $ 1.5 billion Locality e-Education to achieve e-Government Successfully

Mission Mode Projects Approach Central (Federal) Projects State Projects Integrated Projects e-Education to achieve e-Government Successfully

Central Mission Mode Projects Banking Central Excise & Customs Income Tax (IT) Insurance National Citizen Database (NCD/MNIC)/ UNIQUE ID (UID) Passport, Immigration & Visa Pension e-OFFICE e-Education to achieve e-Government Successfully

State Mission Mode Projects Agriculture Commercial Taxes Employment Exchange Land Records Urban Local Bodies (Municipalities) Police Property Registration Road Transport Treasuries e-Education to achieve e-Government Successfully

Integrated Mission Mode Projects CSC (Common Service Centers) e-BIZ (Business facilitation) e-COURTS e-Procurement Electronic Data Interchange (EDI) For Trade (e-Trade) National e-governance Service Delivery Gateway India Portal ( www.india.gov.in ) e-Education to achieve e-Government Successfully

Initiatives in Urban e-Governance: Some examples Unwire Pune Project (Pune Municipal Corporation) Plan to Cover 25 sq km. Service Plan of $5 per month for 256 kbps speed e-Seva in Andhra Pradesh One stop shop for G2C and B2C services 273 centres cover 116 firms Most Transactions for Payment of utilities Grievance Management System (GMS) Call Centre approach e-Education to achieve e-Government Successfully

m-Governance Strong Opportunity as mobile phone penetration is very high compared to internet Possible Usage Financial and Taxation services Health Services Educational Content Employment Related Policing e-Education to achieve e-Government Successfully

m-Governance Limited initiatives Limited spread of m-Governance so far Examples of some applications Agri-watch - To give agriculture market information (www.agriwatch.com) Lifelines – A knowledge service to answer agriculture related queries (www.lifelinesindia. net) Centre for Good Governance supports systems for Grievance Redress, Right to Information case tracking, Irrigation monitoring and Disaster Management system e-Education to achieve e-Government Successfully

e-Justice: UNDP Supported Project (Registration) Citizen Obtain Legal Information Forward Query to Legal Services Authority Apply for Legal Aid to LSA Basic Services (Kiosk Level) e-Education to achieve e-Government Successfully

e-Justice: UNDP Supported Project e-Education to achieve e-Government Successfully

Enabling Environment and Assessment Awareness and Communication Citizen awareness Demand driven atmosphere Assessment Impact assessment e-readiness assessment Impact on corruption Improvement in accountability Improvement in Quality of service e-Education to achieve e-Government Successfully

e-Governance in pro-poor programs National Rural Employment Guarantee Scheme (for wage employment) Issue of job cards Wage payment system Transparency in Program management Capturing social audit Jawaharlal Nehru Urban Renewal Mission Poverty tracking Pro-poor infrastructure creation e-Education to achieve e-Government Successfully

The road ahead and challenges e-Governance projects should be citizen centric and inclusive Should bring greater transparency and accountability in government functioning Connectivity issues and digital divide need to be addressed Differentials in e-readiness across regions Budgetary constraints Process reforms to be stepped up e-Education to achieve e-Government Successfully

Thank You Very Much e-Education to achieve e-Government Successfully