Linda Bounds V.P. Financial Services MidwayUSA Workforce Engagement

“The extent to which your workforce is emotionally and intellectually committed to accomplish your organization’s work, mission and vision.” What is Workforce Engagement?

Why is it Important? Engagement characterized by: 1.Meaningful work 2.Clear organizational direction 3.Performance accountability 4.Safe, trusting, effective and cooperative work environment 5.Work is aligned with the employee’s personal values

Five Key Steps 1.Establish Framework 2.Hire for Values and Culture 3.Design Processes to meet Employee Key Requirements 4.Measure Results 5.Listen, Learn, Improve How do you achieve high levels of Workforce Engagement?

Step 1: Establish Framework Mission Statement Culture Statement Operational Goals Strategies Governance

Strategy Alignment with Values Alignment with Culture High Performance Step 2: Hire for Values and Culture

Step 3: Design Processes to Meet Employee Key Requirements

Step 3: Employee Key Requirements Benefits Work place environment Accountability Training and Development Rewards and Recognition Communication

Results

Employee Satisfaction Overall MeasureActualGoalActualGoal E-SAT Rollup (overall score) 82% 86% 87% 86% Employee engagement 85% 90% 92% 90% Step 4: Measure Results  Measure the Processes affecting Employee Satisfaction 7.2 Employee Satisfaction 2013 Q12013 Q3 ActualGoalActualGoal % of Employees in Position at or above 75th Percentile69%100%69%100% Promotions from Within87%75%80%75%  Measure Employee Satisfaction with E-Sat Survey

Step 5: Listen, Learn, Improve

The Process

1.It’s Extremely Important – No. 2 Goal 2.Remember Five Key Steps 3.Must have Top-Level Involvement 4.Our Approach (the Process) 5.It’s a Journey, not a Destination 6.Listen, Learn, Improve 7.Steal Shamelessly and begin today! Take-Aways

Thank you for your time today Questions?