SOMCRelationships Dashboard – FY 12 SOMCRelationships Dashboard – FY 12 Patient-Centered Perfection is the Goal Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Employee Relationships Overall Partnership Overall Partnership *100 th ?99 EOS – Systems and Leadership EOS – Systems and Leadership *100 th ?99 EOS – ResourcesEOS – Resources *100 th ?98 EOS – Teamwork EOS – Teamwork *100 th ?98 EOS – Direct Management EOS – Direct Management *100 th ?99 EOS – Job Engagement EOS – Job Engagement *100 th ?99 EOS – Work EngagementEOS – Work Engagement *100 th ?98 EOS – Organizational EngagementEOS – Organizational Engagement *100 th ?97 Employee Voluntary Retention Rate100%? * EOS Reported AnnuallyTasklist Tasklist Goal = Perfection ? = Explanation/Calculation

Safety  Quality  Service  Relationships  Performance IndicatorGoal?JulAugSepOctNovDecJanFebMarAprMayJunYTD Improve Physician Relationships PRC – Physician Perception -Nursing Care PRC – Physician Perception -Nursing Care * 100 th ? PRC – Physician Perception – Quality of Care *Physician Perception – Quality of Care 100 th ? PRC – Physician Perception - Administration *Physician Perception - Administration 100 th ? Overall Physician Retention Rate * 100 th ? Improve Community Relationships Percentage of Primary Market Share for Outpatients 100%?81.6 Percentage of Primary Market Share for Inpatient Admissions 100%?70.6 Percentage of Total Market Share Percentage of Outpatients 100%?44.2 Percentage of Total Market Share for Inpatient Admissions 100%?35.6 YTD Rate of Perfection86.7% * PRC- Reported Annually Tasklist Tasklist Goal = Perfection ? = Explanation/Calculation SOMCRelationships Dashboard – FY 12 SOMCRelationships Dashboard – FY 12 Patient-Centered Perfection is the Goal

S a f e t y  Q u a l I t y  S e r v I c e  R e l a t I o n s h I p s  P e r f o r m a n c e What questions do you have?