1 EAP Works for Employees Supervisor Training Program 1.Employee Assistance Programs, EAP 2.Legal & Financial Resources 3.Training Programs 4.Worklife Resource Website KEN SCROGGS, LCSW, LPC, LMFT, CEAP Founder & President

2 About EAP Works EAP Works is a division of the North Pines Center, Inc. founded in 1988 to provide the highest quality Employee Assistance Programs and Counseling services available. We have two goals. 1.To provide counseling and referral services to employee and their families 2.To help organizations maintain a productive workforce through our consultation, training, coaching and related programs.

3 Supervisors Wear Many Hats Supervisors know their people and are supported by the HR dept. and the EAP 1.Work performance problems 2.Tardiness & absenteeism 3.Substance abuse 4.Death of loved one or divorce 5.Threats of violence 6.Employee conflicts 7.Know the EAP services listed here

4 1.Counseling Free for Employee & Dependents 2.Brief Counseling, Face-to-Face 3.Telephone Counseling 4.Crisis Telephone Counseling, 24/7 5.Supervisor Consultation, unlimited 6.Training Programs 7.Employee Orientation 8.Crisis Incident Stress Debriefing, CISD 9.Worklife Resources Website EAP Works Provides

5 INDIVIDUAL COUNSELING HELPS a.Individual Stress b.Anxiety, depression & anger c.Marital & family problems d.Grief, death & divorce e.Child & adolescent problems f.Parenting g.Alcohol & drugs h.Job performance problems

6 INDIVIDUAL COUNSELING, cont. 9.Threats of violence, TOV 10.Conflict resolution 11.Legal Consultation 12.Financial Consultation 13.Childcare referrals 14.Eldercare referrals

7 CONFIDENTIALITY 1.Most information is confidential. 2.What is not considered confidential? a.Child abuse b.Spouse abuse c.Threats of violence, suicide & homicide d.Drug & alcohol abuse with policy e.Work performance problems with signed release

8 WORKLIFE RESOURCES, website 1.On-line training programs 2.Health Risk appraisals 3.Parenting skills 4.Childcare locators 5.Eldercare locators 6.“Burnout” 7.Financial resources 8.Legal resources

9 WORKLIFE RESOURCES, cont. 8.Health & wellness 9.Stress management 10.Drug-free workplace 11.Depression 12.Anxiety 13.Addiction 14.Grief 15.Sleep deprivation 16.Exercise programs 17.Nutrition programs

10 Legal  30 min. Face-to-face or telephonic  Wills  Divorce & child custody  Consumer disputes  Property damage  Landlord disputes  25% reduction in any additional fees

11 Financial  30 min. telephonic consultation  Credit counseling  Debt & budgeting  College planning  Retirement planning

12 CISD, Critical Incident Stress Debriefing  Onsite Emergency Response  Group Debriefings & Individual Counseling  TOV, Threat of Violence  Suicide  Homicide  Destruction (Fire, bomb, etc.)  CISD  Group sharing feelings, grieving & bonding  Individual counseling, assessment & referral

13 On-Line Training 1.Employee EAP Orientation, Video 2.Supervisor EAP Training, Video How to refer employees to the EAP 3.Violence Prevention 4.Drug Free Workplace Training 5.S.M.A.R.T. Behavioral Styles 6.Communication, Part I 7.Stress Management 8.Resolving Conflicts to Solve Problems 9.The Challenges of Change

14 Coaching Coaching helps you reach your goals 1.Telephone coaching sessions 2.Decision making 3.Creative thinking 4.Setting higher standards 5.Discovering important strengths 6.Increasing mental and physical energy 7.Studies have shown that coaching services improve performance.

15 Supervisor Training 1.Supervisors are often the first to see change in employee behavior 2.Supervisors often wait to address work performance because… a.Most people are conflict avoidant b.Lack of training c.Unaware of resources (EAP) d.They hope it will for improvement e.They may become rescuers

16 EAP Works Supports Supervisors 1.EAP Works makes it easy to refer employees with work performance problems 2.Release of Information, form 3.Supervisor’s Work Performance Checklist 4.Alcohol & Drug Checklist 5.Agreement to improve Work Performance, form 6.Letter of Reprimand 7.Last Chance Agreement, form 8.Conditional Reinstatement Agreement, form 9.Always coordinate efforts with the HR dept. 10.Forms available on-line,

17 Integrating EAP Benefits 1.Unlimited supervisor telephone consultation for work performance issues 2.Executive leadership coaching 3.Organizational development & strategic planning 4.Strategic training to resolve specific organizational problems 5.Managing change 6.Conflict resolution

18 RETURN ON INVESTMENT, ROI 1.Improves job performance 2.Productivity Increases 3.Absenteeism decreases 4.Employee retention increases 5.Safety violations decrease 6.Health & wellness increases

19 How to access EAP services Call EAP Works at or Worklife Resources