Changes, Challenges & Choices Pepper de Callier Prague Leadership Institute

The Questions Before Us Today: went wrong? What went wrong? What are some active choices we can make to avoid the mistakes of the past and create more value as leaders in the 21 st century? What are some active choices we can make to avoid the mistakes of the past and create more value as leaders in the 21 st century? Trends and Predictions? Trends and Predictions? A tip on how to improve the odds of making good hires? A tip on how to improve the odds of making good hires?

TQM, Re-engineering, Six Sigma, etc. Gallup Study Behavioral economists

64% Don’t recognize what truly motivates employees 41% Fail to lead by example 32% Don’t make company culture a priority Keas HR Consulting Survey of HR Leader s

How did we get here?

Cognitive Intelligence Toxic intelligence Purely transactional Do as I say, not as I do

Four Things Assholes Have in Common: 1.Consistently leave others demeaned or de-energized, especially those who have less power 2.Less sensitive to the needs of others 3.More focused on their own needs 4.Disinhibition-becoming less inhibited about social norms Prof. Robert Sutton The No Asshole Rule

Self-enhancement bias

What is it people really want from their leaders?

To Feel Proud To Be Treated Fairly To Respect The Boss To Be Heard To Have A Personal Life To Be Coached Not Micro- Managed To See The Assholes Get Fired To Feel Less Stress To Have A Little Security To Beat The Competition Geoffrey James Inc. Magazine

Why should leaders care about any of this?

High Performance 69% Energising 23%

“Leaders got hired for their business experience and intelligence, but got fired for their lapses in social and emotional intelligence.” Daniel Goleman

Intelligence and expertise = commodities Emotional, Social, Contextual Physics Bringing out the best—going beyond threshold Attitude Courage to unlearn 20 th Century behavior Soft Power

“Average leaders focus on results, and that’s it. Good leaders focus also on the behaviors that will get those results. And great leaders focus, in addition, on the emotions that will drive those behaviors” Hitendra Wadhwa Columbia University

1.Employee Retention will be a thing of the past. The focus will be on “Tenure Maximization”. 2.The discussion about Employee Engagement will reverse and focus on the individual, not the company—it’s all about choice. 3.An increasing number of HR leaders will be sought out as senior thought-partners and Board Members. 4.Lack of interpersonal skills will increasingly become a trigger for termination of the most senior executives.

Love, Sex, Caring and Your Career

How Can I Increase The Likelihood Of Hiring Winners? (I don’t have time, You know what I need--I’ll just stop in briefly when you’re meeting them; I’ll know it when I see it, I trust my instincts; no need to do any referencing)

Seeking the truth not validating a bias Scale, Scope, Challenges, Set-backs Chapters 31 and 32 in volume III From flipping a coin to 70%+

Thank You!