presented to presented by One Call, One Click Software Providing I&R Clients with Improved Transportation and Trip Planning Information AIRS 2014 Conference Attendees June 3, 2014 Sheila Smith, 211 Broward Janae Futrell, Atlanta Regional Commission Richelle Gosman and Jennifer Hibbert, Federal Transit Administration Eric Ziering, Cambridge Systematics

Agenda for Today’s Workshop Veterans Transportation and Community Living Initiative Program Goals and Objectives (VTCLI) Project Case Studies » Broward (Ft. Lauderdale, FL) » Atlanta Regional Commission 1-Click Software Overview and Demonstration Panel Discussion: Questions and Answers

Veterans Transportation and Community Living Initiative Jennifer Hibbert and Richelle Gosman, Federal Transit Administration

VTCLI Program Goals Build on success of United We Ride “One Call Center” model » Build or expand one-call/one-click transportation resource centers that would improve access to transportation services for veterans, military families and other transportation disadvantaged populations Bring together community providers to tackle Veteran and Military mobility » Gather transportation providers, human service agencies, governmental Veteran and Military service providers, as well as non- profit Veteran and Military Family support organizations around the problem of transportation for America’s veterans and military families

VTCLI Program Profile Funding made available in FY2011 and FY2012 » Developed and supported by the Coordinating Council on Access and Mobility Two types of discretionary funding: » Capital ($61.2 million) » Marketing/Research ($2.9 million) 86 projects across the country in urban, suburban, and rural communities

VTCLI Progress Most projects either underway or nearly complete Ongoing technical assistance provided by APTA and CTAA » Ended April 30 Strengths: Partnerships, Community Support Weaknesses: Local Funding, Technical Capacity

Next Steps United We Ride » Mobility Management initiative » Recent Funding Announcement: Mobility Services for All Americans (MSAA) » RFP soliciting projects for deployment planning of Travel Management Coordination Centers (TMCCs) to support interoperable, coordinated human service transportation (HST) systems » Posted May 1, 2014; Closes July 1, 2014 » Submissions to

South Florida One Call-One Click Sheila Smith, 211-Broward

South Florida Partners Broward Metropolitan Planning Organization Broward Palm Beach / Treasure Coast Switchboard Miami Workforce One Veterans Administration VFW Post 8195 / Stone of Hope Transit Services Paratransit Providers Broward County Grants Office

Regional Transportation Challenges Densely populated metropolis with frequent cross-county travel Multiple modes of transportation County specific transportation resources Multiple transportation information sites resources don’t include trip planning information

2-1-1 Infrastructure Existing call center Technology 24/7 answering by professional counselors Health & human service resource database Personal and website access to information Text & chat capacity

Added Value Familiar source of information – community health & human services Existing source of information - nonprofit & free transportation resources Tracking and reporting capacity » Trip plans » Transportation needs » Unmet needs » Data to support community planning

South Florida Transportation Project One source - cost, eligibility & trip information Multiple access points 24/7, multi-lingual personal information & trip planning assistance Web-based trip planning Smart phone app

Project Funding 1st Round – VTCLI Funding Contractor: Cambridge Systematics technology enhancements

Atlanta Region One-Click Atlanta Region One-Click Janae Futrell, Atlanta Regional Commission

1-Click Software Demonstration Eric Ziering, Cambridge Systematics

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About 1-Click/CS Designed to meet the transportation needs of human service transportation clients » Veterans, military families, elderly, disabled, other transportation disadvantaged Key features: » Unified trip planning for public, private, and volunteer services » Works on computers, tablets, and smartphones » Tailored to individuals, their needs, and their specific trips » Empowers call center staff to deliver improved services

Open Source, Standards-Driven Fully-supported multi-client project: » Broward 2-1-1, ARC, PennDOT, Inland Empire United Way, Jacksonville Transportation Authority » All agencies benefit from investments in the platform Can be deployed quickly, in 60 to 90 days » Data: Transit (GTFS); demand-responsive and other services; points of interest » Branding: Site name, logo, design, and content Support post-VTCLI funding sources: capital grant funding, sustainability efforts

Panel Discussion Q&A

Presenter Contact Information Sheila Smith, Broward » ; Richelle Gosman and Jennifer Hibbert, FTA » , Janae Futrell, Atlanta Regional Commission » ; Eric Ziering, Cambridge Systematics » ;

presented to presented by One Call, One Click Software Providing I&R Clients with Improved Transportation and Trip Planning Information AIRS 2014 Conference Attendees June 3, 2014 Sheila Smith, 211 Broward Janae Futrell, Atlanta Regional Commission Richelle Gosman and Jennifer Hibbert, Federal Transit Administration Eric Ziering, Cambridge Systematics