Tips and Tricks for New System Managers Tiffany Schroeder, RN, BSN CPN Nurse System Manager Kimberly Smith CPN Data Tech Hanover Hospital Hanover, PA Luann Ramsey, RN Clinical Applications Specialist, GE Healthcare

Disclaimer ©2015 General Electric Company – all rights reserved. GE reserves the right to make changes in specifications and features shown herein, or discontinue the product described at any time without notice or obligation. This does not constitute a representation or warranty or documentation regarding the product or service featured. Centricity Perinatal does not replace clinical observation and evaluation of the patient at regular intervals, by a qualified care provider, who will make diagnoses and decide on treatments or interventions. Features of the Centricity Perinatal system are intended to support clinical decision making and should be used in combination with other clinical inputs, such as real time patient observation and information contained within other systems or recording tools. Not intended to be used as a primary monitoring device. Google is a registered trademark of Google Inc. GE, the GE Monogram, Centricity, and imagination at work are trademarks of General Electric Company. GE Healthcare, a division of General Electric Company.

Conflict of Interest Disclosure The faculty and planning committee have declared no conflict of interest.

Objectives Discuss the importance of the informatics nurse Identify major responsibilities of the system manager Recognize the importance of hospital policies in relation to managing a documentation system Identify multiple organizational tools to assist with daily maintenance issues Name resources available for help as a new system manager Define the purpose of the CPNUG and how it can assist in building skills essential to being a great system manager Criteria for successful completion include attending the entire session and turning in an evaluation form.

Introductions… Tiffany Kim Watchchild system was being replaced with CPN in August 2011 CPN Superuser for night shift  Part-time CPN Nurse System Manager Kim Unit Secretary=Knows all about everything Should probably know all about CPN too!

Nursing Informatics

Roles and Responsibility System Implementation System Development Quality Initiative Liaison Strategic Planning Informatics Education Vendor Communication Nursing Education

CPN System Manager

Roles and Responsibility Maintaining the birthlog User access Daily maintenance Implementing and maintaining interfaces User Training Configuration

Learn the Rules

Does anyone know where we keep the unwritten rules?

Hospital Policies/Procedures Become familiar with your hospital policies and procedures Access requests Both activating new users and deactivating old accounts Passwords Change control – very important to understand this for making configuration changes to your system At my facility, I have to submit a form with my changes summarized and I include a copy of the screen shot, configuration report, and printed version (as applicable) Then I have to attend our EDC (Electronic Documentation Committee) meeting to present my changes

Plan for Comments/Concerns

Concerns/Comments/Requests Create a way for staff to reach you for issues/concerns or requests Email Paper forms Electronic forms Google™ Docs/Drive Very useful to create forms for users to submit info Email alert when something has been submitted

I have two forms set up in Google™ Drive that are linked via URL from our home page in CPN.

Keep Track of Requests Organize your configuration requests and other projects to keep track of everything you’re working on in one place Description of Request/Project Other people involved Steps/Process Estimated time to complete Status

Project Spreadsheet

Here are some tricks we’ve created…

System Manager Home Page Create a home page that works for you If there are things you need to check each day or information you look for frequently, create a home page with that information so it’s right there!!

Create a list of things you need to check on a daily basis and make a spreadsheet/checklist for easy reference each day

Have drop downs that you add new nurses/providers/ others to Have drop downs that you add new nurses/providers/ others to? Keep a list of all the items you need to add to each type of user.

Be creative!! Any process you don’t do very often that has a lot of steps, map it out so it’s easier each time you do it!!

What GE Healthcare Can Offer You

The CPN Community https://engage.gehealthcare.com/welcome Website has lots of information and resources for you to access- Upgrade community Service Portal Class Schedules Webinars Release Notes, Infobytes, Service Manuals

Make your SSA work for you! Upgrades Webinars/Webexes Contact GE Tech Support If you have an SSA, TAKE ADVANTAGE OF IT!! 1-800-433-2009 OR use the Service Portal https://engage.gehealthcare.com/welcome ***You must request access to use eservice

How CPNUG Can Help 

CPNUG Listserv Email forum for CPN users to exchange ideas, network, and share resources Users range in knowledge from beginners to experts! Search the archives for past topics/discussions Sign up for the daily digest or individual emails Get Active ASK QUESTIONS Share your ideas Support each other 

CPNUG Files Uploaded files include: Past conference presentations Past webinar presentations Infobytes and Release Notes Various How To and Show-and-Tell examples from users on lots of listserv hot topics

Other Website Features Polls and Surveys Create polls and surveys for other CPNUG users to participate in if you are looking for lots of feedback Developmental Requests Have a system request for GE Healthcare? Submit your idea here! The CPNUG board will review and submit to GE Healthcare

CPNUG Education Offerings Conference!!!! Webinars “Show and Tell” webinars presented by other CPNUG users on various hot topics Watch your listserv email and check the website for upcoming events!

Questions???