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Introduction  This Web based application is mainly developed for hotels to maintain the various departments to serve their main motive “Customer Satisfaction”.  This Web based application is not only to satisfy the customers but also to help hotel management to serve them better.  Following features are provided by this web based application.  Easy maintenance of customers database.  Time saving.  User friendliness.  Reduce redundancy.  Inventory management. 2

Authentication  This module is specially developed for Hotels. There are number of departments, so we are providing different authentications to different departments.  It includes:-  Administrator.(Director)  Employees (Manager)  Employees (Department Head)  Employees (Other Employees) 3

Modules  This web based application include following modules. 1.Management Department 2.Advertising Department 3.Scheme Module 4.Account Department 5.Catering Department 6.Food Department 7.Kitchen Department 8.House Keeping Department 9.Room Service Department 10.Reception Department 11.Inventory control Department 12.Work Place Department 13.Contract Department ( with regular Companies ) 4

1. Management Department  In this module user can maintain the database of the Management Group.  Following sub modules will be covered in this module :-  Personal details.  Official details. 5

2. Advertising Department  In this module the user can add, edit and delete various Advertising schemes.  It includes the details like advertisement slogans, cost, name of newspapers, magazines, tv channels etc.  Following sub modules will be covered in this module :-  Addition of new Advertisement.  Editing of Existing Advertisement.  Deletion of Advertisement.  Cost of Advertisement.  Name of Newspapers, Magazines, TV channels in which the advertisement is given. 6

3. Scheme Module  In this module the user can add, edit and delete various schemes in the system.  It includes schemes for corporate sectors, regular customers, VIP customers, etc…  Following sub modules will be covered in this module :-  Addition of new schemes.  Editing of existing schemes.  Deletion of schemes.  Time duration of schemes.  Criteria given for applying schemes to customers. 7

4. Account Department  In this module user can maintain the accounts of various departments.  Following sub modules will be covered in this module :- 1.Employees Accounting. 2.Customers Accounting. 3.Catering Accounting. 4.Management Accounting. 5.Scheme Accounting. 6.Reception Accounting. 7.Advertisement Accounting. 8.House-Keeping Accounting. 9.Room Service Accounting. 10 Staff Accounting. 11 Food Accounting. a) Perishable goods. b) Preserved/non perishable goods. 12. Stock maintenance Accounting. 13. Floweriest Accounting. 14. Hidden Contracts Accounting. 15. Work Place Accounting. 8

5. Catering Department  In this module user can maintain the details of the catering department.  Following sub modules will be covered in this module :-  Personal details.  Working details.  Service Section details. 9

6. Food Department  In this module user can maintain the details of the food department.  Following sub modules will be covered in this module :-  Perishable goods details.  Preserved /Non perishable goods details. 10

7. Kitchen Department  In this module user can add, edit and delete the details of chefs.  Following sub-modules will be covered in this module :-  Personal details of chefs.  Working details of chefs.  Documents provided by chefs. 11

8. House Keeping Department  In this module user can add, edit and delete the details of the helper.  Following sub modules will be covered in this module :-  Personal details of helper.  Working details of helper.  Documents provided by helper. 12

9. Room Service Department  In this module user can maintain the details of the Room service department.  Following sub modules will be covered in this module :-  Personal details of bell boy.  Working Details of bell boy.  Documents provided by bell boy. 13

10. Reception Department  In this module user can maintain the details of the room bookings.  Following sub modules will be covered in this module :-  Details of customers.  Details of Employee attendance.  Details of Bookings.  Details of documents provided by customers. 14

11.Inventory control Department  In this module user can maintain the details of the stock of various departments.  It includes the stock management of food, cloth, floweriest, groceries and other useful things like fuel supply, gas supply etc..  Following sub modules will be covered in this module :- 1.Stock details of various departments. a) Stock count. b) Regular checking of stock. c) Requirement of new stock. 2.Details of employees of inventory department. a) Personal details. b) Working details. c) Documents provided by stock management employees. 3. Disposal of expired material. 15

12. Work Place Department  In this module user can maintain the details of the places like(Rooms, Meeting halls, restaurants, etc.)  Following sub modules will be covered in this module :-  Booking of work place.  Time duration for which the place is booked.  Rent of work place 16

13.Contract Department  In this module user can maintain the list of contractors who have regular tie- ups with hotel.  Following sub modules will be covered in this module :-  Personal details.  Working details.  Documents provided by contractors. 17

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