MAKE THE CONNECTION CONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE

Agenda Why Voic ? IP Office Messaging Portfolio VM Pro Message handling Unified Mailbox - Fax VM Pro – Mobility Enhancements VM Pro – Business Applications Self Service/IVR Demonstration Against the competition

Voice Mail – A Necessary Evil Away from your desk? –Meeting or Out of hours Unable to take a call ? –Engaged on the Phone. –Away from the phone Capture the call. Be made aware of the Call/Message. Play back the Message. –Where ever you are in the most efficient way. Voic for Groups as well as Individuals.

IP Office Messaging Portfolio: Embedded Messaging for the Small Office Edition and the IP406V2 Voic Lite PC based software solution provided free of charge with all IP Office Models Voic Pro PC based scalable messaging solution providing the base for advanced applications such as IVR, Call Recording, Unified Messaging, Networked Voic Systems, Centralised Voic in a small community of IP Offices Networked Voic Utilize a single centrally located Intuity Audix/Modular Messaging in an IP Office/ACM network

VM Pro - Message Handling Effective Message Management. –Access to all your Messages wherever you are. Voic , and Fax By Telephone or By –Replies via Vmail or – R3.2 –Ring back option. –Not relying on others to relay messages. Easy Access to you. –Set and control message to caller Extended control from PhoneManager – R3.2 –Divert calls to your location or support team. Extended Voic Breakouts – R3.2 –Provide your customer with a single location for you –Unified/Single Mailbox solutions.

VMPro – FAX Support Within IP Office –Route Calls. DID Output from IP Office POT’s or ISDN –External Fax Server via analogue modems or basic rate ISDN. –FAX Server routes to Desk Top. Within VMPro –Detects fax calls at a user or system level –Directs FAX to a appropriate port. –Fax route via Vmail –TUI control of fax target –R3.2 Fax Printing/Forwarding Avaya tested Fax Servers. –GFI Fax. Right Fax. Faxination. Zetafax. PSTN VMPro Fax Server DesktopFAX

VMPro – Mobility Enhancements Vmail into . into Vmail Personal Numbering. –Dial in to VMPro to set forwarding. One Number solution. –VMPro set Conditions –Forward to location. Mobile, Home, etc. –FAX detected and fwd to Server. –Fall Back to IP Office Vmail. Conferencing –64 party Conference chip within IP Office. –Direct dial to Conference Chip. –Secure Dial via VMPro –WEB control via Conference Center. ROI

Voice Mail Pro. – Business Applications Features Inclusive:- Automated Attendant –Call flows to efficiently handle user calls. –Route via CLI, Conditions, DTMF. –Dial By Name with caller announcements. Queue Announcements –Optional break out to Vmail or agent. –Position and ETA. Campaign Manager –Capture details and play back later. –Structured Vmail Message accessed via WEB. Call Recording –Check how your staff are answering calls. –Record calls to any mailbox. Store and forward in s.

Call Flows - Business Applications Auto Attendants at any stage. –Up front. Caller decides route –As required. Out of hours. When Line Busy. –While in Queue. Caller options to break out. Position and ETA as standard –For individuals, Groups or within Voice Mail. Effective Add On’s. –Dial by Name to backup Operator –Whisper Announcement to advise of caller. –Business Critical Announcements. –Out of hours routing. Detect caller details –CLI or Numbers entered by caller. –Use in CTI functions.

VMPro – Enhanced Message Management Structured Call handling via Campaign Manager –Inclusive with VMPro. –Requires Call Flow in VMPro –Set of instructions to caller. 11 questions. –Play back prompts to message retriever. –Play back via Telephone or WEB pages.

Three Reasons to Upgrade to VMPro Call Routing Efficiency –Provide caller with a choice. –Dial by name call routing –Auto attendant for 24/7 call routing. –Automate repetitive processes. –Scheduled, secure Conferencing. Mobility –Easy access to all messages. Vmail via . s via Vmail. –1 Number FAX service. –Personal Auto Attendant. –Easy Forwarding. –WEB based Conferencing for mobile workforce. Enhance Contact Center Applications - Queue Management with breakout - Automate using IVR to Link directly to core Database - Voice Recording with search facility.

Business Applications - Self Service Systems / Interactive Voice Response (IVR)

VMPro Call Flows – IVR Demonstrations Bookshop Demo Pharmacy Demo

Book List:

Prescription Details: General Enquiries – Store details – address, directions, etc Request Prescription Refill Enquire on the status of a refill Talk to an operator Obtain prescription refills –Verify Caller with RX number and security PIN –Request collection date and time –Store Requests in Order Database –Check that the drug type can be ordered over the phone –Check stock levels

Holiday Closing: – Automatically notify callers if the Pharmacy is scheduled to close:

Summary – Productivity Applications Expandable from ports Voic Pro Unified Messaging Integrated Messaging Pro (IMS) RFA reading with TTS RFA Phone Manager SoftConsole IVR - Self Service Third Party Database Access RFA Recording Services ContactStore™ RFA Queue ManagementConferencing Conference Center RFA Campaign Manager Voic Pro RFA

Competitive Intelligence Net:

Against The Competition: Avaya IP Office Standard voice mail at no extra cost. Unified Messaging optional for 2 – 30 ports. Voic Pro users can from the road via text-to-speech conversion. No laptop is required; lighten the load! Use Mobile Twinning to allow calls to ring at your desk and at your cell or home phone simultaneously – unanswered calls cover to system voice mail. Queuing, estimated wait time in queue and queue position all standard. Built-in Campaign Manager application with Voic Pro for basic forms-filling with voice and DTMF capture. Siemens HiPath 3000 Optional extra-cost voice mail. The most basic Xpressions Compact cannot be upgraded to support Unified Messaging. Growth to a Unified Messaging platform requires a forklift upgrade of the messaging system. Users must enter password first, extension number second when checking voice mail messages. Nortel BCM 50 Automated Attendant/Voice mail built-in, no PC required but must be activated via extra-cost seat licenses ($3730 for 32 seats MSRP). No standard voice mail to presentation. Unified Messaging capability - must buy both basic voice mail licenses and UM licenses. No queuing, queue position or estimated wait time in queue - extra-cost call center application required. Campaign Manager-like application not built-in; requires extra-cost IVR. No Text To Speech. Alcatel Omni PCX 2 or optionally 4 languages supported depending on software load. 200 hours of storage. Campaign Manager-like application not built-in. Inter-Tel AXXESS Basic voice mail is optional. The most basic EVMC only grows to 8- ports and cannot be upgraded to support Unified Messaging. Growth to a Unified Messaging platform requires a forklift upgrade of the messaging system. Cisco CM Express Voice mail is not built-in. Some of the routers supported with CallManager Express will not support Unity Express. Unity Express supports a maximum of 16- ports/300 hours. Unified Messaging requires the separate Unity voice mail platform. Currently does not deliver on any of the Avaya Advantages including Call Follow-me with coverage to system voice mail or text- to-speech without costly upgrades. No Mobile Twinning.

Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ and FIFA Women’s World Cup 2003