1 Blended Training Solutions  2001 Bradley Lambert, Inc. Leveraging Blended Training Solutions Presented by Marla Bradley, CEO BRADLEY LAMBERT, INC. Los Angeles, California

2 Blended Training Solutions  2001 Bradley Lambert, Inc. How People Learn Teach others90% Teach others90% Learn by doing75% Learn by doing75% Discussion groups50% Discussion groups50% Demonstration30% Demonstration30% Audio Visual20% Audio Visual20% Lecture 5% Lecture 5% Source: Andersen Consulting

3 Blended Training Solutions  2001 Bradley Lambert, Inc. E-Learning Solutions Anytime, anywhere access Anytime, anywhere access Engaging user experiences Engaging user experiences  Simulations  Learn by doing  Streaming video  Mentoring  Threaded discussions  Chat rooms Regular reinforcement Regular reinforcement

4 Blended Training Solutions  2001 Bradley Lambert, Inc. Blended Training Solution A set of learning components designed to achieve the targeted level of skill and knowledge, given the constraints.  Learner time  Learner style  Cost  Flexibility  Implementation timeline  Infrastructure  Stability of content

5 Blended Training Solutions  2001 Bradley Lambert, Inc. Considerations for Blended Solutions Targeted knowledge Targeted knowledge Targeted skills Targeted skills Type of task Type of task Budget Budget Population size Population size Population location Population location Stability of content Stability of content “Certification” and assessment “Certification” and assessment Tracking Tracking

6 Blended Training Solutions  2001 Bradley Lambert, Inc. Some Examples Skill can not be tested on line Skill can not be tested on line  Knowledge component can be learned / assessed using WBT or CBT  Skill demonstrated in classroom or assessment center Knowledge / skill can be tested on line Knowledge / skill can be tested on line  Knowledge and skill components learned / assessed using WBT or CBT  Interpersonal skill demonstrated in classroom or assessment center

7 Blended Training Solutions  2001 Bradley Lambert, Inc. Leveraging the Delivery Mix Web based Web based Computer based Computer based Video based Video based Interactive distance learning Interactive distance learning Self study (paper based) Self study (paper based) Classroom based Classroom based “Hand-on” practice / demonstration “Hand-on” practice / demonstration BenefitsDrawbacks

8 Blended Training Solutions  2001 Bradley Lambert, Inc.Discussion Under what conditions would you use each delivery method? Under what conditions would you use each delivery method?  Web based  Computer based  Video based  Interactive distance learning  Self study (paper based)  Classroom based  “Hand-on” practice / demonstration

9 Blended Training Solutions  2001 Bradley Lambert, Inc. Case Study 1 Situation Situation  Repair technicians distributed across US  Limited time for training  Need to be certified  Limited infrastructure for web / computer applications  Knowledge and skill components required  “Certification” requires tests for knowledge and demonstration for skills  Content stable but new content frequently added Solution Solution  CBT for knowledge components  Video and IDL for updates  IDL for knowledge / demonstration  “Hands-on” assessment for certification

10 Blended Training Solutions  2001 Bradley Lambert, Inc. Case Study 2 Situation Situation  Finance and Accounting personnel for multi-national corporation required to comply with Corporate Policies / Procedures  Limited infrastructure  English as a second language – multiple languages  Content stable over 2 year period Solution Solution  Self-study guides for introduction / knowledge  Policies and Procedures on-line  Classroom based for application of knowledge  CBT developed after content refined  CBT on local networks for reference / refresher

11 Blended Training Solutions  2001 Bradley Lambert, Inc. Case Study 3 Situation Situation  High tech communications company  General technical and product knowledge required by large population  Specific application content evolving Solution Solution  General knowledge on CBT for marketing and technical personnel  Classroom based for job specific content with frequent changes