Overview Advocates Inc. Hilary Curtis Ph.D. Kerin Raymond LADCI A business case example of using NIATx principles to increase revenue and decrease wait.

Slides:

Advertisements

Similar presentations

ARISE Reminder Call PDSA. PDSA – What did you do and why? Reminder calls to clients the night before their appointments Reminder calls to clients the.

Advertisements

Brownell Center For Behavioral Health Services A Program of Liberty Resources, Inc.

Universal Counseling Services Baltimore, Maryland.

CENTRALIZED SCHEDULING PROJECT Washington County Behavioral Health Division.

Eighth Judicial District Court Adult Drug Court  The grantee is District Court who contracts with The Salvation Army and WestCare Nevada to provide day.

Dessert & Learn How Your Telephone Is Costing You NP’s & $1000’s Every Month Your Name.

Using NIATx to improve the Engagement and Admission Process Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New.

A Rapid-Cycle Change Project to Increase Admissions.

Reduce Waiting & No-Shows  Increase Admissions & Continuation Sstarbirth AIM (plan) Baseline: –Family participation prior to Family Night.

Reduce Waiting & No-Shows  Increase Admissions & Continuation How did Kings County Hospital increase admissions & retention by decreasing.

Improving Client Engagement and Retention in Treatment: An Introduction UCLA ISAP/PSATTC LACES Training Series 2008.

Noel Clark, CEO Carlsbad Mental Health. Same Day Access is a both a philosophy and a practice management process. The philosophy dictates that the practice.

Patient Centered Medical Home What it means for Duffy Health Center Board Presentation September 10 th 2012.

Overview Health Care Reform Impact: Incorporating the need to directly enroll clients in health insurance and monitor eligibility into a clinic setting.

MULTI-STATE LEARNING COLLABORATIVE: SMALL CHANGES—DRAMATIC RESULTS Tom Mosgaller Director of Change Management CHESS/NIATx – University of Wisconsin.

NIATx/State of WI Mental Health Collaborative Reduce Waiting & No-Shows  Increase Admissions & Continuation.

MARKETING AT THE NEXT LEVEL CREATING A REFERRAL MILL.

Expanding and Financing Supportive Housing In Los Angeles Joshua Bamberger, MD, MPH San Francisco Dept. of Public Health

Pre-School Meeting September 5, Budget  Budget Summary Sheet  Student Body Funds  Grants  First Five LA  Perkins  Donations  Maurice.

5/26/20161 NIATx ORP Change Project Enhanced Handoffs in Mi-LINC Gena de Sousa, Project Director Janet Fleege, WIser Choice Project Director Kit Van Stelle,

Promoting the Use of Injectable Naltrexone (Vivitrol) in Colorado Staff Training, Patient Screening, Medication Administration, and Payor Source Development.

HIV-STIC November 8, 2011 NIATx Tools for Effective Change Reduce Waiting & No-Shows  Increase Admissions & Continuation.

Bill Wendt, JD, CAC III CEO/General Counsel Signal Behavioral Health Network BJ Dean, MA, LAC Program Manager Arapahoe House Ron Gowins, BS, CACIII Substance.

Columbus Neighborhood Health Center Inc. (CNHC) Julie vanPutten, MPH,MS,MD,PHD Mary Fehskens, MD Yami Sahr, MA Buhari Mohammed, MD C.O.A.C.H. Learning.

Reduce Waiting & No-Shows  Increase Admissions & Continuation Overview CO HIV-STIC NIATx Kick-off Training November 8, 2011 Colorado Springs,

THE CENTER FOR SUBSTANCE ABUSE TREATMENT DIVISION OF STATE AND COMMUNITY ASSISTANCE STRATEGIC PLANNING FOR PROGRAMS TO IMPROVE BUSINESS PRACTICES CONFERENCE.

1 NIATx Webinar Maximizing Staff Productivity Tuesday, March 9, 2010.

Update Southend Wheelchair Service Karen Christensen.

Reduce Waiting & No-Shows  Increase Admissions & Continuation Waldenhouse: AIM– To Increase Family Participation Pre-change rate of family.

Missouri’s State and Provider Partnership Terry Morris Missouri Division of Alcohol & Drug Abuse August 2008 Advancing Recovery in Missouri.

PLAN Big Aim – To reduce hospital readmissions Little Aim – To reduce wait time. Reduce wait time for first appointment by 50% from 6 weeks to 3 weeks.

Overview Goal Setting. Budget The Importance of Budgeting Preparation of an annual budget and continuous budget monitoring allows management to anticipate.

Using the NIATx 5x5 Presentation Model Telling Your Story.

Business Practices for the Future Learning Collaborative Fee-for-Service, Cohort II This Learning Collaborative was developed for the Substance Abuse and.

Cataloguing Lean Project 2008 Anne Wilcox (Deputy, Acquisitions and Cataloguing)

Reduce Waiting & No-Shows  Increase Admissions & Continuation Who are We? We are: –Jefferson County, Alabama, Drug Court –Beacon Addiction.

. CARES is part of Denver Health and Hospital Authority and provides social model detoxification and residential treatment programs. The CARES detox program.

Debbie Wells LaTescha Allen Robin McCormick Charmaine Webb Jean Rhodes PCI CHANGE PROCESS.

Change Project Presentation The Village South. AIM (Plan) The Family In Transition (FIT) program at The Village South will focus on increasing the engagement.

NIATX Opiate Treatment Program Call in June 23, 2010 Tami Bahr, LCSW, CSAC, ICS Assistant Director Connections Counseling.

Using the NIATx 5x5 Presentation Model

NEW BRUNSWICK COUNSELING CENTER IMPROVING INTERNAL BILLING PROCESSES August 2012.

Overview Spectrum Health Systems Lincoln St OTP Reducing administrative discharges.

Overview Spectrum Health Systems Merrick Street Outpatient Reduce Wait Time Change Project Mark Orris Program Director.

The Health Roundtable STREAMLINE PATIENT JOURNEY Presenter: Deborah Beckinsale Cancer Services, St George Hospital Innovation Poster Session HRT1215 –

Universal Counseling Services Baltimore, Maryland.

Reduce Waiting & No-Shows  Increase Admissions & Continuation Reduce Waiting & No-Shows  Increase Admissions & Continuation Lynn M Madden,

Improving Access & Retention in the Substance Abuse Treatment System.

Nova Center for Youth and Family Huntsville, AL Gina Koger, LGSW - Director Susan Smith, LPC – Program Mgr.

Spectrum Health Systems Lincoln Street Opiate Treatment Program Support for this project was provided by NIATx through a grant from the National Institute.

Diversion Conversion Presented by: Kelly Randall, RN Becky Manning, RN, APNP Grant/Iowa Counties.

ADCARE OUTPATIENT SERVICES of WORCESTER Support for This Project Was Provided by NIATx Through a Grant From the National Institute on Drug Abuse.

May  Emerged shortly after inception of NRS  Successful programs were using managed enrollment ◦ When good practices emerge, they spread  Quickly.

Cardinia-Casey Community Health Service (CCCHS) Partnership Development with Casey Hospital Michael Jaurigue Senior Clinician Physiotherapist Belinda Ogden.

HOW TO START AN INTERNSHIP FOR COLLEGE STUDENTS JIM KENNEY DSHS/ALTSA/HCS FEBRUARY 11, 2014.

CCNV 2ND ANNUAL CLIENT CONFERENCE October 16-17, 2006 PROMOTING A HEALTHY ACCOUNTS RECEIVABLE DIANE HARRIS.

Hope House NIATx Change Project January – September 2012.

Improving Patient Flow Using Groups SYDNEE SWAN, O.T. REG. (MB) JENNIFER PHILLIPS, O.T. REG. (MB) GARY ALTMAN M.D.

From Aggregate Indicators to Impacting Patients - Data Use to Inform Treatment and Improve Care Ian Wanyeki Track 1.0 Implementers Meeting Dar Es Salaam.

Northern Health Specialist Clinics Access Policy Implementation Forum Cherie Hunter Ambulatory Care Access.

Potomac Street Center learned in the walk through that the intake process was cumbersome and impersonal, and may have been a contributing factor to the.

Lean Six Sigma Black Belt Project Improving Throughput to Provider

Pre-Work Clinical Changes: What Clinical Practices Have You Changed Or Expanded in the Last Six Months? Provide 2 examples.

Comprehensive Operational Review Final Report Presentation

University Medical Center of El Paso Neighborhood Healthcare Centers

Sonia Hill, Lisa Broll, Carlo Nevicosi October 20, 2015

Reducing re-admissions

CS-340 Course Overview Dr. Wilkerson.

Case Study: Revitalize with Rebekah

Proposed 2019 Budget November 29, 2018

Presentation transcript:

Overview Advocates Inc. Hilary Curtis Ph.D. Kerin Raymond LADCI A business case example of using NIATx principles to increase revenue and decrease wait time for services: Expanding DAE services as a result of process improvement

Process Problem Results of Walkthrough exercise Jan Identified “front door problems” = calls for intakes going to voic leading to a delay in services: –phone system needed upgrade –Vacant admin staff position –Under-utilization of centralized scheduling system –Clinicians with low productivity –Missed opportunity to increase business which could help sustain grant funded drug court

AIM (Plan) Increase DAE intakes –Location : Acton and Ayer satellite clinic sites Reduce wait time for intake –Improve process to allow clients to book intakes the same day of call, at the time of the call for services.

CHANGE (Do) Centralized scheduling of intakes – Clinicians use existing scheduler to mark hours available for intakes each week. –Admin staff book intake appointment at time of call to enroll using scheduler.

RESULTS: Change project implemented Aug. 2010

RESULTS CONT. Wait time for appointment went from 7+ days to same day!

NEXT STEPS (Act) Adopted practice of centralized scheduling. Monitoring billing to see if increase is maintained – factor in staff absences and seasonal changes. Added a DAE class to manage additional referrals for Fall of Hired additional DAE Clinicians to allow for fluctuations in enrollment.

IMPACT (Business Case, Lessons Learned) Clinicians more aware of productivity– better access for clients, better revenue, better incentive for clinicians (can earn bonus). ALL types of intakes increased. Better use of clinician open hours. Small changes can make revenue impact: – On average 6 extra DAE intakes / month = $3,500 –Add in “other intakes” = $6,000 a month! Next projects can make additional impact: –Confirm Intake appointments –Market enhanced services for DAE