Lesson № 1

is the acquisition, processing, storage and dissemination of vocal, pictorial, textual and numerical information by a microelectronics- based combination of computing and telecommunications.microelectronicstelecommunications IT industry is engaged in the creation, development and operation of software/information systems (IS). Staff provides creation and management of IT. IT = Hardware+ Software+ Staff 2

IT is the area of managing technology and spans wide variety of areas that include but are not limited to things such as processes, computer software, information systems, computer hardware, programming languages, and data constructs.computer softwareinformation systemsprogramming languages In short, anything that renders data, information or perceived knowledge in any visual format whatsoever, via any multimedia distribution mechanism, is considered part of the domain space known as IT. 3

4  Large number of disparate information management systems.  Little integration or coordination between information systems.  Range of legacy systems requiring upgrading or replacement.  Direct competition between information management systems.  No clear strategic direction for the overall technology environment.  Limited and patchy adoption of existing information systems by staff.  Poor quality of information, including lack of consistency, duplication, and out-of-date information.  Little recognition and support of information management by senior management.  Limited resources for deploying, managing or improving information systems.  Lack of enterprise-wide definitions for information types and values (no corporate-wide taxonomy).  Large number of diverse business needs and issues to be addressed.  Lack of clarity around broader organizational strategies and directions.  Difficulties in changing working practices and processes of staff.  Internal politics impacting on the ability to coordinate activities enterprise-wide.

The main goal of every business is the final result. To get profit using the tools. 5

6  Big or small;  Alone or with team;  Fast return of investment or long waiting period;  Legal or pirate. The main goal is to catch fish (result, profit), enjoy the process, self-actualization.

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10  Strategic management of IT refers to IT strategy, investment portfolio management of IT projects, R&D of automating business processes.  Operational management of the IT deals current IT projects, users, activities and quality management in the IT field.

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12 is the sum of:  external and internal information  servicing systems and technologies  IT professionals and staff of IT departments. At first let’s look through Software component, called Information systems (IS).

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Generalized structure of any IS can be represented by two interacting parts:  functional part, which includes software applications that implement the function of applied field;  system part, which provides execution of application programs. With this separation of two groups are closely related standardization issues:  standard interface between application programs with a medium of IS, API (Application Program Interface - API);  standard interface between the IP itself with the external environment for her (External Environment Interface - EEI). 15

16 Office Специальное ПО CAD CAMIDE CAEГрафика Администрирование КИС CASEPDM SCADA Level of difficulty of the enterprise ГИС ERP PM CRM SCM СЭДBPM WF CALS Hardware, technological processes GUI Supervisory Control And Data Acquisition MES HR MRP II LAN

17 In common sense IS it is a software tool corresponds to automate solving of some business-goal linked with data:  Content management (CMS)  Document management (DMS)  Records management (RMS)  Digital asset management (DAM)  Library management (LbMS)  Digital imaging  Learning management (LMS)  Geographic information (GIS)  Enterprise Resource Planning (ERP)  Planning of activity, project management (PM)  Computer-Aided Acquisition and Lifecycle Support (CALS): Computer Aided Design (CAD), Computer Aided Manufacturing (CAM), Computer Aided Engineering (CAE)  Supervisory Control And Data Acquisition (SCADA)  Product Data Management (PDM)  Customer relationship management (CRM)  Business Process Management (BPM)  Structured Analysis and Design Technique(SADT)  Internet-services  System administrator’s tools

CALS + xERP (extended ERP = ERP + CRM + HR + SCM) PLM = PDM + CAD/CAM/CAE 18

CALS - Continuous Acquisition and Life-Cycle Support - strategy for the systematic efficiency of the enterprise through the introduction of uniform methods of process control and modern methods of information exchange for all participants in these processes, according to their competence, in parallel at different stages of life cycle of products and implemented in accordance with the requirements of international standards governing the rules of this interaction through the electronic Data exchange. 19

Hardware and software integrated environment that combines all the resources of the enterprise: formal, static data, the actual information about current processes, resources, products and contractors of the company. 20

What for? Direction to result 21 How? Sequences of actions Who? Executors