Leveraging Oracle Data for Web- Based Reporting Northern California Oracle Users Group May 2001

Value of Web-based Enterprise Reporting Information Delivery  Provide information to key decision makers within the company  Access to correct, timely information fosters delegation of responsibility to appropriate levels within the organization - this is the “biggest payback”  A true implementation of knowledge management  It is your information  Organize/deliver information based upon your business processes  It is your ‘window to the world’  Scope/quality/presentation of your information enables customer interest/loyalty/retention, close supplier relationships and an impression of competence/efficiency/trust

Value of Web-based Enterprise Reporting Information Delivery  Transform data into web-based useable information to provide the insight to drive company strategy  quick interpretation of information maintains operational efficiency and formalizes corporate management processes  Provide for proactive company management  company intranet has increasingly become a self-service interface to the provision of a whole range of key strategic assets – HR management & policies, sales support, technical support, documentation repository etc  Reap full benefits of non-proprietary integration  Web development strategy and business processes should determine information delivery architecture not constraints of reporting product integration requirements

Information Delivery Infrastructure is the Key

Architecture in Detail… Based on Standards Supports Existing Data Sources Accessible by All Users Delivered the Way User’s Want to Use Data

Customizable & Flexible

Key Success Criteria of Information Deliver System  Ease to Use (from Developer to End User)  Enterprise Wide User Support  Designed for Web First  Low Maintenance (for Short and Long Term)  Rapid Deployment  Based on Industry Standards  Scalable and Reliable for 100,000’s of Users

A Complete Solution  Next generation system to organize, categorize & deliver content  Built for Web & enterprise standards  Integrate with any intranet, extranet, Internet or corporate portal app  Scalable to 100,000s; mission-critical security & reliability  Multi-server, fault tolerant architecture  API and query language  Embedded Active Scripting engine  Cross-platform: Windows & Unix  Fully customizable – user interface & administration  Deliver to any device or format  Built-in subscription & alerting  Flexible Web delivery – DHTML, XML, PDF  Flexible application server design  Template - and wizard-driven processes

A Complete Solution  Seamless integration of Crystal Reports  Latest edition of world standard for high performance reporting  Web content creation  XML, PDF, DHTML  Alerts, bursting & WAP-ready  More speed & performance gains  Seamless integration of Crystal Analysis Professional  New technology for fast, powerful OLAP reporting  Built for Web delivery, zero-client analysis & interactivity  Provides parameterized reports for any OLAP source Extensibility: Developer tool kits for custom creation of & integration to any application

 Quick Start – product set up, administrative overview  Detailed System Analysis – performance, sizing etc  Enterprise Reporting Strategy  Web customization services  Report building services – local and remote  Training – standard and customized  Administration  Report building (new offering - ACE certification program)  Report-based application development  Corporate trainer program  Computer based training Crystal Decisions – Professional Services

Crystal Decisions – Technical Support  Crystal Care Enterprise (24/7 option)  Full year technical support with priority access to crystal care agents  Crystal Care Elite  Dedicated team of senior support specialists, on-site support for mission critical scenarios, proactive relationship  Crystal Care Reports  Priority call response, toll-free, extended hours (8AM – 8PM ET), answer by , VISIT support tool  Supportive Environment  Knowledge link  White papers  Technical newsletters