Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company Business Letter Formats & Styles names of the various parts of a letter 4 2. standard business letter formats 3 3. variations in punctuation 4. typical paragraph content in a business letter Use these buttons later for lesson sections. click anywhere to continue In this lesson we look at:

Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Dear Sir or Madam: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Dear Sir or Madam: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company 1. Parts of a letter Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 Return address (either YOURS or the business letterhead) <--- Return address April 18, 2001 <--- The date The date A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 <--- Recipient’s address Recipient’s address ATTENTION: Owner or Manager <--- Attention Line Attention Line (Optional) Dear Sir or Madam: <--- Salutation Salutation Re: Equipment Reliability and Service <--- Subject Line Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. } (4 empty lines for Signature) Subject line (Optional) Re = “in reference to”; it’s the topic of the letter Body of the Letter Complimentary Closing Sincerely, <--- Complimentary closing Your name (4 empty lines for Signature) Marlene Friedlander <--- Your name MF:lc Enclosure: Brochure cc: Cissell Service Company Initials of letter writer & typist then info about enclosures then info about where copies (cc) are sent Administrative details Body of the Letter Business Letter Formats & Styles click anywhere to continue Use these buttons later for lesson sections. } <-- Adminstrative Details

Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company A-1 DRY CLEANING AND LAUNDRY 4834 Cote des Neighes Boulevard Montreal, Quebec H2H 3T5 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company A-1 DRY CLEANING AND LAUNDRY 4834 Cote des Neighes Boulevard Montreal, Quebec H2H 3T5 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~ April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. Sincerely, Marlene Friedlander MF:lc Enclosure: Brochure cc: Cissell Service Company 2. Standard Business Letter Formats (styles) >>> BLOCK STYLE ALL parts of the letter are lined up on the left margin. >>> SEMI BLOCK STYLE THREE parts of the letter are lined up with their left edge in the center of the paper: return address complimentary closing your name If a letterhead look is used, it can be centered with everything else to the left. April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company Sincerely, Marlene Friedlander Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 These two styles are the most commonly used today for business letters, AND for formal personal letters. Business Letter Formats & Styles click anywhere to continue Use these buttons later for lesson sections.

April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company Sincerely, Marlene Friedlander Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5,.,. :, 3. Variations in Punctuation >>> CLOSED STYLE 1. ALL lines of the addresses have punctuation at the end: COMMAs when the section is continuing on the next line PERIODs after the last line of the section 2. The Salutation ends with a colon in Business & Formal Personal letters. 3. The Complimentary Closing ends with a comma. >>> OPEN STYLE NO lines have punctuation at the end... Business Letter Formats & Styles Use these buttons later for lesson sections.

April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company Sincerely, Marlene Friedlander Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 3. Variations in Punctuation >>> CLOSED STYLE 1. ALL lines of the addresses have punctuation at the end: Commas when the section is continuing on the next line PERIODS after the last line of the section 2. The Salutation ends with a colon in Business & Formal Personal letters. 3. The Complimentary Closing ends with a comma. >>> OPEN STYLE NO lines have punctuation at the end...,.,. Business Letter Formats & Styles Use these buttons later for lesson sections.

April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company Sincerely, Marlene Friedlander Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 :, 3. Variations in Punctuation >>> CLOSED STYLE 1. ALL lines of the addresses have punctuation at the end: Commas when the section is continuing on the next line PERIODS after the last line of the section 2. The Salutation ends with a colon in Business & Formal Personal letters. 3. The Complimentary Closing ends with a comma. >>> OPEN STYLE The OPEN style is much more common today in both business and personal correspondence. NO lines are punctuated at the end... The Salutation The Complimentary Closing... except for: Business Letter Formats & Styles click anywhere to continue Use these buttons later for lesson sections.

April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company April 18, 2001 A-1 Dry Cleaning and Laundry Devonshire Street Victoria, BC V6J 2W9 ATTENTION: Owner or Manager Ladies and Gentlemen: Re: Equipment Reliability and Service Although we manufacture and sell equipment -- the finest industrial dry cleaning equipment in North America -- we have always considered ourselves a service company. For over fifty years, customers who have purchased Cissell equipment have purchased as well the Cissell commitment to 24-hour service 365 days a year. In the last twenty-five years, no Cissell technician has failed to arrive more than four hours after being summoned. You can find less expensive equipment. Some will work almost as well for a short period. Only Cissell, however, will work reliably over the long haul -- ultimately bringing lower costs to its purchasers. The enclosed brochure describes in detail how Cissell and A-1 can mutually benefit from our Cissell Purchase-Service Plan. MF:lc Enclosure: Brochure cc: Cissell Service Company Sincerely, Marlene Friedlander Cissell Manufacturing Company Cote des Neiges Boulevard Montreal, PQ H2H 3T5 4. Typical paragraph content in the BODY of a business letter First Paragraph What you most want the reader to know. Come right to the point. This intro is NOT like an essay intro. Of course, each business letter has its own purpose: Second Paragraph Fill in the necessary background. Add and explain details, without unnecessary details. Stick to the facts. Third Paragraph NOT like an essay conclusion. Depending on your letter’s purpose, this paragraph may summarize; recommend a course of action; make a specific request; present your qualifications; etc. make a complaint; or answer one; request for information; response to sales inquiry; job application cover letter; etc. If you’d like to know more about the various kinds of business letters, ask in the learning centre for a reference book. FIRST paragraph SECOND paragraph THIRD paragraph Business Letter Formats & Styles click anywhere to continue Use these buttons later for lesson sections.

In this lesson you have learned about: This is THE END of the lesson This is THE END of the lesson variations in punctuation the various parts of a letter standard business letter formats typical paragraph content in a business letter Business Letter Formats & Styles If you’re done, close the window with the X on the top right to go back to the class calendar. Complete the Business Letter assignments. Or…. Use these buttons to return to any lesson section