Customer Relationship Management Greendot. Objective  To revitalize Your system.

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Presentation transcript:

Customer Relationship Management Greendot

Objective  To revitalize Your system

Overview  Quick overview of what this meeting is all about To Learn About – Marketing

Brainstorming  Describe the objective(s) of the exercise: New product or service ideas? New feature ideas? Feature/product naming? Promotion ideas? New process for doing something?  Define top requirements or restrictions.

Rules  No idea is a bad idea  Be creative  Take risks  No criticism allowed

3 Important Points  The Most Important Goal is – CREATE & KEEP THE CUSTOMER  Not To sell – Help Them To buy  People love to buy – Hate to be sold

Better Then a Selling  Selling – Money Making  Understand customer – NEED  Helping the customer is our top priority In tennis if u serve better u can win

The gretest customer ever You win  Use your emotions – Knowledge is of second priority  People Are More governed by customer - & emotions are contigious

Why customer Buy  Good feeling  Solution to problem Problem = What You want – What You Have

The right touch  Act the way you feel & you will feel the way you act  Never tell customers your problems  Don’t ask How are you – Say Nice to meet you  Rememeber They buy for their resason & not for ours

The right touch  Should ensure that customer get the values of money  Use problem solving approach –Pay attenntion to the customer then the goods  Have a good body langauge  Good dressing  Good communication

They will buy much more when they buy you  Point to boost customer image – open emotional account with Your customer  Recognize & praise people – Hair dye & looking young  Use humor- hen people laugh they listen More  Let them know what you are thinking about you.

The customer perception  Keys to chaping customer perception Develop customer profile Look at your business with customer eyes Be aware of over promising Do not cheat your customer - Just to sell the Product Your Image – Representing Your company Problem – great opportunity to win a customer

Use of survey  Result of the survey - Best marketing tool  Keep asking - keep Improvising

 BE RELIABLE- consistent performance is what customer wants from us  BE CREDIBLE- if the customer buy the product, he wants to safe and guaranteed.  BE ATTRACTIVE- body language  BE RESPONSIVE– accessible, available and willing to help customer whenever the customer has a problem.  BE EMPATHIC- to be in customer’s shoes and grasp his point of view