ENTERPRISE INFORMATION SYSTEM Mata Kuliah : CSM 211 , Management Support System Tahun Akademik : 2014/2015 ENTERPRISE INFORMATION SYSTEM Learning Outcomes The student can shows integrate of DSS in the implement of Enterprise Information System (EIS) The student can describe the characterics of Enterprise Information System (EIS) 7-1

Learning Objectives Enterprise IS Describe the concepts, definitions and issues in enterprise information sytems Determince how to extract information needs from executives and managers Compare the features and capabilities of enterprise information systems and DSS/BI See the relationships among enterprise information sytems, data warehouses, online analytics processing, data mining, and other forms of business intelligence/DSS Discuss the capabilites and characteristics of web based enterprise information portals Describe supply chain management issues and how enterprise information systems handle them Discuss customer relationship management concepts and issues Describe how the web impacts enterprise information systems and vice versa Decribe how enterpise information systems have improved frontline decision making by providing access to real time data Describe emerging enterprise information system, including product life cycle management, business process management, and business activity monitoring 7-2

Enterprise IS : Concept and Definitions Executive Information Systems (EIS): Information System computer based that serves the information needs of top executive to timely information and direct access to management report. Very friendly, supported by graphics, exception reporting, drill down capabilites, connected to the internet, intranets, extranets Executive Support Systems (ESS) : Information Systems that supporting by comprehensive support system that goes beyond EIS to include : Communication, office automation, Analysis support and bussiness intelligence 7-3

Enterprise IS : Concept and Definitions Enterprise Information System (EIS) : Information Sistems including to a corperate wide system that provide holistic information form a corporate point of view Provide Information system that serve thing the needs of top executive and other employees as well Bussiness intelligence 7-4

EIS Technologies and Web Impacts 7-5

Information flow to executive Source Information from internal (function organization) Example : Data from Marketing, Production, HR, Finance, Accounting, Logistic, Warehouse, etc Source Information from external example : Information market, competitor, regulation taxation, etc 7-6

INFORMATION NEEDS (INTERNAL AND EXTERNAL) More timely information Greater access to operational data Greater access to corperate databases More concise relevant information New or additional information More information about the external environment More competitive information Faster access to external database Faster access to information Reduced paper costs 7-7

Decision making process of EXECUTIVES (DECISIONAL ROLE) 7-8

CHARACTERICS AND CAPABILITIES of EIS Drill Down Paths Critical Success Factor Status Access Analysis Exception Reporting Use of color and audio Navigation of Information Communication 7-9

COMPARISON EIS AND DSS EIS DSS Supports upper management in discovering problems and opportunities Repetitive Analysis High Speed GUI Based DSS Analyzes specific problem or opportunity Ad hoc Analysis Effective May have GUI 7-10

COMPARISON EIS AND DSS INTEGRATION Use EIS output to launch DSS Data from same places Integrates user roles Third party software 7-11

COMPARING AND INTEGRATING EIS AND DSS 7-12

SOFT INFORMATION Soft information used in most EIS, broken down into the following categories : Predications, speculations, forecasts, and estimates Explanation, justification, assessments, and interpretation New reports, industry trends, and external survey data Schedules and formal plans Opinions, feelings, and ideas Rumors, gosip, and hearly 7-13

Organization of DSS (ODSS) Focus on task and organization activities Relationship by organization units and function Computer Based Use communication Technologies Integrated by EIS and DSS 7-14

Organizations of DSS (ODSS) SCM MRP ERP CRM PLM Future Development 7-15

Supply and Value Chains (Porter) PRIMARY ACTIVITY Inbound Logistic Operations Outbound Logistic Marketing and Sales Customer Services SUPPORT ACTIVITY Infrastructures Human Resources Management Technology Development Procurement 7-16

Material Resource Planning (MRP) Systems Production planning to full capacity (100%) Inventory Models Master Production Planning Component List CRP system Increased capacity machine and factory MRP II system Additional HR and Finance Planning 7-17

Enterprise Resource Planning (ERP) Systems Single a Software architecture in realtime (information system) by integrated operations in organization and function Shorted production timely Based value chain Reduce cost of production Increases customer satisfaction Improved order entry allows immediate access to inventory, product data, customer credit history Improvement of Business process Automation process business 7-18

Primary Reasons the failure ERP Implement Poor Planning or Poor management Change in Business goals during the project Lack of business management support 7-19

Specifically ERP implementation failures Poor Leadership from top management Automating existing redundant in the new system Unrealistic expectation. ERP implementation are expensive, require a lot of time to implement Poor project management Inadequate user education and training Trying to maintain the status Quo A bad match between ERP Business model and actual business processes Inaccurate data ERP Implementation is viewed as an IT Project Significant technical difficulties 7-20

Implement an ERP system successfully Organizational commitment Clear communication of strategies goals View ERP as an enterprise wide ventorue Select a compatible ERP Systems Ensure data accuracy Resolve multi site issues 7-21

Critical Success Factors for ERP Implementations Strong leadership of executive management planning committee Implementation is viewed as an ongoing process Implementation teams are composed of company’s best workers representing all functions Mid level management is totally involved in the implementation Excellent project management techniques are used 7-22

Critical Success Factors for ERP Implementations Old system including all informal systems are eliminated Proper measurement are implemented and closely monitored Aggressive but achievable implementation schedule is established Successful change management techniques are applied Extensive education and training is provided 7-23

Customer Relationship Management (CRM) Systems Approach organization levels Based communication technologies Focus on : Increasing customer Maintenance Customer Customer loyality Increase customer satisfaction Optimal Resource Online marketing (one-to-one) Allocated Resource to customer levels 7-24

Customer Relationship Management (CRM) Systems ISSUES: Failure to use software Integration Organizational culture Expensive Adapting business processes Retention of employees Training Allocation of time for deployment Commitment from top management BENEFITS : Decrease expense of recruiting customer Reduce sales costs Greater profitability through targeting and segmentation Increase customer retention Increase customer loyalty Improve customer service Customer-focused 7-25

Product Lifecycle Management (PLM) Systems Integrated, information driven Includes all aspects of product’s life Goals Streamline development Increase innovation Requires integration of independent databases Shares information about product among different groups, both inside and outside organization 7-26

Product Lifecycle Management (PLM) Systems Integrated, information driven Includes all aspects of product’s life Goals Streamline development Increase innovation Requires integration of independent databases Shares information about product among different groups, both inside and outside organization 7-27

Product Life Cycle Management (PLM) Systems BENEFITS: Flexibility Reduced change orders Improved design Reduced production times Reduced time to market Improved quality control Collaboration Centralized repository ISSUES Support from senior management User involvement Training Integration =============== thanks 4 your attention =============== 7-28