Transport Development and Solutions Alliance (TDSA) Technology Evolving Business Functions Scott Lawton – Chief Executive Officer 7 th of August 2015

Business Before Technology 30 Years ago there were no PC’s, Mobile Phones, Internet etc.. Only large organisations could afford a computerised system which was mainly for Financial / Accounting purposes. Almost everything was a manual labour intensive process. People had to travel long distances to work with each other. Today Technology Enables Business to Succeed. Communication has been greatly enhanced through use of technology Mobile phones, and the internet are a part of everyone’s life. Computers, Networks and Applications support the way we work. The decision is no longer whether or not to use technology, it is how best to use it. Introduction Commercial in Confidence2

3 Client Care Systems Mobile Solutions Asset Management Maintenance CRM Finance System Security Systems Infrastructure Internet & Cloud Solutions The Challenge!

It all starts with the business strategy and expected outcomes. The business strategy, goals, plans and outcomes must be aligned internally. Your IT Plan will only be as good as your business plan. Program of Work across the whole business and a process to evaluate new initiatives. Involve your leadership team – bring them on the journey. Communication and Training Plan for all staff. Measurement of Performance – lead and lag. Quality & Continuous Improvement internal responsibility. Risk Management – Governance Framework – IT seat at the Management Table. Strategic & Operational Alignment Commercial in Confidence4

ICT is an investment not an expense – how will you get a return? Assess your current Technology Investment to determine it’s capability to meet the business goals – Gap Analysis! Ensure your Technology foundation (infrastructure) is solid – must be able to scale and secure to meet the business goals There is not one application that can do everything. Information = DATA. Where is the source of truth – Master Data Minimise duplication = Data Entry Once > Workflow Solutions People > Process > Technology – Focus on each of these equally Support Model relevant for the size and scale of your business. Business Continuity and Disaster Recovery Key Technology Considerations Commercial in Confidence5

Re-confirm your Business Strategy and Expected Outcomes for the next 3 to 5 years. Determine if the current IT investment will cater for the business strategy. If the answer is no, document your requirements clearly. Formulate an IT Strategy and Plan that maps back to the Business Strategy and Plans. Develop and maintain an overall Program of Work that delivers both your business and IT initiatives. Manage the change and impact to your business carefully. If you don’t have the capability or capacity to do this yourself – get some professional help High Level Approach Commercial in Confidence6

The IT Integrity Circle of Life

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