ICDE Librarians' Round Table, Hong Kong, October 1999 Human factors in successful electronic libraries Professor Andrew McDonald Director of Information Services University of Sunderland

ICDE Librarians' Round Table, Hong Kong, October 1999 or rather culture, values and organisation for managing electronic libraries different from traditional libraries?

ICDE Librarians' Round Table, Hong Kong, October 1999 the people factors parent institution library service culture and values library managers and staff “digital” librarian

ICDE Librarians' Round Table, Hong Kong, October 1999 important emphases electronic services at Sunderland hybrid libraries start of an adventure no established rules making it up as we go along

ICDE Librarians' Round Table, Hong Kong, October 1999 institutional culture University commitment - top down or bottom up Information Strategy managerial style and leadership decision-making and communication structure and integration - personnel & finance resourcing learning organisation

ICDE Librarians' Round Table, Hong Kong, October 1999 service culture and values cultural “shift” or “lag” timeless values equity of access, personal service, meet user needs new values? make technology work for all

ICDE Librarians' Round Table, Hong Kong, October 1999 “electronic” values integrating technologies holistic computer environments deliver core services through networks collaboration across administrative lines breakdown barriers

ICDE Librarians' Round Table, Hong Kong, October 1999 library managers actively lead development consider effects on staff management style, lead change & innovation organisational structure staff training - group training selection and qualifications

ICDE Librarians' Round Table, Hong Kong, October 1999 library staff attitudes, skills, abilities and motivation new operations and organisation greater responsibility more flexible working (de)centralisation

ICDE Librarians' Round Table, Hong Kong, October 1999 social & organisational impact workload and effectiveness job satisfaction and security confidence with IT and reskilling career progression isolation from colleagues and users

ICDE Librarians' Round Table, Hong Kong, October 1999 “digital” librarian new skills, knowledge and experience information, network and people skills personal qualities imagination, risks, change, up-to-date, self-teach potential and pitfalls of ICT think learner and information, across boundaries salary

ICDE Librarians' Round Table, Hong Kong, October 1999 electronic organisations challenged organisation, structure, recruitment, career development and behaviour libraries - service strategies, staff training, ICT companies - power, influence, style and conflict

ICDE Librarians' Round Table, Hong Kong, October 1999 digital futures avoid prescriptive - it just works technology changes - multimedia, interactive great leveller hybrid librarian grasp all factors bypassed and sidelined

ICDE Librarians' Round Table, Hong Kong, October 1999 libraries and digital librarians New Learning Age Information Society knowledge-based economy

ICDE Librarians' Round Table, Hong Kong, October 1999 thank you