IT 1003 Information Systems Applications Saturdays: – LT27 Lecturer: Dr Tan Hung Pheng Office: S Tel: Consultation Hours: Fridays 10:00-12:00 Other hours : by appointment Course webpage :

For more information, please logon IVLE : ivle.nus.edu.sg –Lecture notes –Discussion forum –Workbin –FAQs –Other information/document etc Course Note: 1. please use discussion forum at IVLE for general enquiries especially if they benefit others. 2. for specific matters especially regarding individuals, please respective tutors (lecturer included)

Tutorials and Tutors Tutorials - 20 sessions(14 time slots), please check slots at - for registration, please go to Tutors -Ms Michelle Gwee, S Tel: Ms Yang Xia, S Tel: Mr Ong Kar Loon, S Tel:

Module Prerequisites : None Module Preclusions : None A minimal level of knowledge on Microsoft Office (Word, Excel, Access, PowerPoint, FrontPage) and Internet is advantageous. For those without the knowledge at all, assistance will be provided on request.

OBJECTIVES appreciate the impact of Information Systems (IS) applications in various industries examine the current status, penetration rate and likely future trends of IS in these industries highlight the challenges and potentials of implementing IS in these industries

Some Details To appreciate how technology can help to improve decision-making in business. To show how technology is used to integrate the business disciplines. To introduce students to business cases, so they learn to solve business problems with information technology. To introduce students to the strategic applications of technology. To introduce students to the issues and problems involved in building complex systems and organizing information resources. To introduce the social implications of information technology. To introduce students to the management of information systems.

Primary Focus –Understanding IS in business applications –Targeting students who are prospective managerial users of computer systems when they enter the industry and progress in their career –Introducing end-user computing without much technical knowledge to prepare business proposals, reports or delivering presentations –Providing enough background knowledge to communicate requirements to professional IS staff to develop and maintain complex systems

ASSESSMENT CA: 50% –Participation in discussions –Completion and merits of exercises –Case assignment FINAL EXAM: 50% –2 May :30 hrs –Open book –MCQ and open-ended

NOT On building skills on computer tools to develop IS for business For students who are potential information systems professionals

READING MATERIALS COMPULSORY David Anderson: Management Information Systems -- Using cases within industry context to solve business problems with IT RECOMMENDED David Anderson & Gerald Post: Management Information Systems -- Solving business problems with IT OTHER SELECTED RESOURCES

Overview of Information Systems Information Systems (IS) Management Information Systems (MIS) Computer Information Systems (CIS) to do with applying Information Technology (IT) to business and society

Components of MIS Hardware Software People Procedures Collection of Data

Managing Information Systems Record, collect, accumulate, analyze, classify, compute, arrange, process, integrate, interpret data/information Store, safe-keep (backup, recovery), retrieve data/information Managing IT techniques and resources Standardization of business processes and procedures Managing related human resources

Impact of IS On organizations On the people On the work On effectiveness and efficiencies translating into businesses in the industry...

Impact of IS On the industry or business On it’s staff On it’s business On it’s competitiveness and profitability

Various industries The course does not follow the standard industrial classifications and sub-classifications. We follow closely the textbook cases and the sectors that are the most common in our daily lives here. The textbook does not cover all the industries, neither do we attempt to. We select some typical industries from the textbook with case studies mainly from the States supplemented by some common local industries with cases.

Examples of Industries Manufacturing Computer hardware Automobile Fast food Tourism and hospitality Travel related Airline Land transport Telecommunications Package delivery Government Defence Education Health care Banking Financial Services Entrepreneurial Franchise Retail Wholesale

Industry Cases Covered Six cases taken from textbook - Fast Food: McDonald’s - Entrepreneurial: Amazon Co. - Automobile: General Motor Co. - Package delivery: Federal Express - Banking: American National Bank - Health Care: Eli Lilly Five cases from local industries with talks by leading local IS practitioners Depending on the time allocated, not all cases will be covered in detail

Some Uses of IS in Management present and deliver information analyze business situations solve business problems examine existing applications/systems develop new applications/systems increase competitive advantage cut costs, in particular, operate with fewer middle-level managers encourage entrepreneurs to run their own businesses and consulting firms effect changes in business and society